● Responsible for providing an estate and tenancy management service to approximately 480 properties.● Assisting Derby Homes customers to register applications for re-housing on the Derby Homefinder computer system and ensuring that their details are accurate and up-to-date.● Attending Housing Focus Group meetings to represent local housing office teams● Working in co-operation with Income Officers to reduce rent arrears across the city● Completing property inspections prior to… Show more ● Responsible for providing an estate and tenancy management service to approximately 480 properties.● Assisting Derby Homes customers to register applications for re-housing on the Derby Homefinder computer system and ensuring that their details are accurate and up-to-date.● Attending Housing Focus Group meetings to represent local housing office teams● Working in co-operation with Income Officers to reduce rent arrears across the city● Completing property inspections prior to customer transfers or mutual exchanges● Completing tenancy review visits to new customers in line within defined timescales● Producing Management Move reports to recommend residents for transfers in specific circumstances● Responding to complaints within designated timescales as per service standards Show less

● Providing an estate and tenancy management service to approximately 500 properties.● Inspecting estates and neighbourhoods in line with policy, reporting and monitoring any repair & maintenance issues and ensuring they are attractive and enjoyable places to live and visit● Completing Fire Risk Assessments for multi-occupancy buildings on an annual basis, and taking any required actions required to preserve the safety of buildings. ● Setting, monitoring and managing service charges… Show more ● Providing an estate and tenancy management service to approximately 500 properties.● Inspecting estates and neighbourhoods in line with policy, reporting and monitoring any repair & maintenance issues and ensuring they are attractive and enjoyable places to live and visit● Completing Fire Risk Assessments for multi-occupancy buildings on an annual basis, and taking any required actions required to preserve the safety of buildings. ● Setting, monitoring and managing service charges to support provision of estate services, and monitoring contractor performance● Participating in resident involvement events e.g. Resident Surgeries, estate walkabouts and seasonal events.● Co-ordinating resident consultations to look at ways of resolving ongoing issues or challenges● Advising residents on tenancy matters e.g. mutual exchanges / assignments / successions Show less

● Delivering an estate and tenancy management service to a patch of approximately 300 properties.● Attending and participating in development meetings prior to handover of new-build properties● Super-User for office migration to new Microsoft Office 2007-based software [March 2011]● Independently created and implemented a Microsoft Access database to monitor outstanding New Tenant Visits for Derby Neighbourhood Team. Later adapted for other teams within the company [January… Show more ● Delivering an estate and tenancy management service to a patch of approximately 300 properties.● Attending and participating in development meetings prior to handover of new-build properties● Super-User for office migration to new Microsoft Office 2007-based software [March 2011]● Independently created and implemented a Microsoft Access database to monitor outstanding New Tenant Visits for Derby Neighbourhood Team. Later adapted for other teams within the company [January 2011]● Co-ordinating actions and responses for Fire Risk Assessments.● Maintaining and updating records on MWorld database and Contact Management System● Monitoring CCTV equipment to use as a tool for resolving anti-social behaviour● Supporting Neighbourhood Officers with estate management on other patches where required Show less

Short-term project aimed at reducing the number of empty properties owned by the organisation.Assessing and interviewing applicants for housing.Obtaining tenancy references and making decisions on applicants' suitability for properties.Reviewing CBL shortlists and liaising with Local Authorities to obtain nominations for housing.Arranging and conducting viewings with prospective residents.Targeting incentives for hard-to-let properties and making decisions to get properties… Show more Short-term project aimed at reducing the number of empty properties owned by the organisation.Assessing and interviewing applicants for housing.Obtaining tenancy references and making decisions on applicants' suitability for properties.Reviewing CBL shortlists and liaising with Local Authorities to obtain nominations for housing.Arranging and conducting viewings with prospective residents.Targeting incentives for hard-to-let properties and making decisions to get properties let.Signing up new customers and introducing them to their tenancy. Show less

Investigation, development and implementation of Tamworth Landlord Accreditation SchemeOrganisation and promotion of Midland Landlord Accreditation Scheme (MLAS) Development SeminarsDevelopment of Private Sector Housing Enforcement PolicyInvestigation, development and implementation of Private Sector Leasing SchemeDevelopment of guidance material including website material and information leafletsOrganisation of and participation in Private Landlord ForumsParticipation… Show more Investigation, development and implementation of Tamworth Landlord Accreditation SchemeOrganisation and promotion of Midland Landlord Accreditation Scheme (MLAS) Development SeminarsDevelopment of Private Sector Housing Enforcement PolicyInvestigation, development and implementation of Private Sector Leasing SchemeDevelopment of guidance material including website material and information leafletsOrganisation of and participation in Private Landlord ForumsParticipation in consultation events with local stakeholders during development of Private Housing Strategy.Liaising with owners of empty properties to investigate where assistance can be targeted in bringing back into useDevelopment of property standards for private sector accommodation including B&B and leased properties Benchmarking against service requirements and KLOEsAnalysing customer feedback to drive service improvements Development of Private Sector Housing Service StandardsProduction of high quality and accurate reports, publicity and training materials Show less

Collecting data for, reporting on and monitoring the evidence base required to support the Business Improvement Plan and Housing Action PlanLiaison with Council services, partners, agencies and Local Authorities to obtain further research data.Researched and collated best practice examples to inform corporate learningConsultation with recent service users to gain feedback on specific housing support services

Updating and maintaining company client databaseConsultation with recent service users to gain feedback on placement servicesDevelopment and maintenance of monitoring database for higher education courses and institutions related to the field of regeneration