James Rosa, Pmp, Psm Email & Phone Number

Claremont, California, United States

Redlands, California, United States

- Principal project manager selected to facilitate the interdepartmental transition and integration of Esri’s MOOC program into Training Services- Directed the 10-month development project for the Spatial Data Science MOOC which drew 29,339 registrants and achieved a 43% completion rate (vs. 2019 average completion rate of 36%); 98.6% of students said they would recommend this course to others, and the MOOC received a 5-star rating on Class Central- Directed the 9-month development project for the Imagery in Action MOOC which drew 19,949 registrants and achieved a 47.8% completion rate; 98% of students said they would recommend this course to others, and the MOOC received a 5-star rating on Class Central- Delivered 12 MOOC revision projects since 2019 reaching a total of 229,858 registrants while consistently exceeding market-standard completion and certification rates (~45% vs ~15%) and simultaneously generating an 11.5% increase in instructor-led course registrations (2021, YoY)- Concurrently managed full life cycle for non-MOOC content development projects (averaging 17+ projects per year), leading small- to medium-sized development teams in the creation and revision of instructor-led and web courses of medium to high complexity and level of risk

Los Angeles, California, United States

- Collaborated with 10+ project managers on 20+ implementations simultaneously, while conducting requirements elicitation with clients, financial institutions, travel management organizations, and 3rd-party vendors for the integration of business-critical application data- Managed competing stakeholder expectations while exhibiting excellent customer service skills and maintaining positive client/vendor relations- Analyzed impacts and pros/cons of key decision points related to project architecture, scope, data flows, integrations, and current and future releases

San Diego, California, United States

- Developed, maintained, and managed detailed project plans, action item registers, and major milestone timelines for all assigned projects while leveraging excellent oral and written communication skills for reporting project status, risks, issues, delays, and escalations to executive management- Worked directly with executive- and director-level clients while demonstrating excellent in-person presentation and stakeholder management skills- Conducted risk management and contingency planning for presenting recommended solutions to executive management- Coached and mentored cross-functional team members on project management, business analysis, and leadership concepts and skills

San Diego, California, United States

- Applied technical expertise and business system analysis concepts to identify, evaluate, and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems, and industry standards to meet end-user needs- Provided technical expertise in identifying, evaluating, and developing complex systems and procedures- Performed onsite business analysis for modeling current workflows and proposing new workflow designs- Configured complex business rule engines according to specification

San Diego, California, United States

- Provided high-quality technical support and customer service to Avadyne Health end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting- Maintained comprehensive case documentation in customer relationship management system- Edited knowledge articles available to internal and external users via web-accessible repository- Provided advanced troubleshooting via advanced Excel and SQL data analysis

San Diego, California, United States

- Selected from among 1000+ Marines to be awarded a Certificate of Commendation by the Commanding General- Awarded two Meritorious Masts exemplifying commitment to excellence and exceeding the usual requirements of duty- Completed over 30 Marine Corps Institute courses resulting in multiple honors and promotions- Trained in numerous high-stress simulations to develop calmness and clarity of mind while working toward high-priority, high-risk mission objectives in time-sensitive situations- Squad leader responsible for mentoring 10+ Marines to ensure tactical and technical proficiency within their allotted military occupational specialties- Maintained a multimillion-dollar inventory of electronics and generators- Selected to join a Shock Trauma Platoon, serving as a security detail to a small, mobile medical unit supporting combat operations in Iraq

Bachelor Of Arts (B.A.), Economics

Professional Certificate, Project Management