I supported a complex book of business for The Hartford's Technology and Life Science Practice My focus included the Mid-Atlantic region, specifically Virginia, Maryland, District of Columbia, and West Virginia. I apply a creative use of underwriting tools and techniques to write profitable commercial enterprise Property and Casualty insurance coverage. I have a thorough understanding of risk selection, appetite and price modeling. I am able to communicate rationale for underwriting decisions and sales negotiations. I have a concise understanding of Underwriting tools and programs as they relate to production and profit objectives. I am effective in developing, implementing, and monitoring sales plans with targeted agencies. I assist in development and implementation of effective sales plans for agents handled by other members of my team. My collaboration and cross-sell capabilities have been critical in deepening relationships with select agents to maximize growth and profit potential. I have experience handling high touch renewal accounts throughout my territory, maintaining service timelines for business partners and achieving planned retention goals for my book of business. I have an excellent working relationships throughout my enterprise leading to high levels of customer satisfaction. This includes agents, internal/external customers, and sales and service center partners. I am able to pipeline new business opportunities, retain renewal business and develop long term strategic business relationships.

Team Leader/Training Official - Managed groups of personnel with IT training, maintaining IT databases , coordinating contact with personnel from multiple organizations, assisting personnel with travel arrangements and problem solving technical issues related to computer and networking equipment.-Training personnel to use technical equipment, gather personal information, manage personnel and resolve technical issues with IT equipment.-Customer service oriented-Created and Maintained inventories/databases. -Collecting personnel data for electronic systems.

Training Official - Coordinated small groups of personnel for technical solutions with multiple government agencies, assisting personnel with travel arrangements and problem solving technical issues related to computer and networking equipment.-Training personnel to use sensitive equipment, gather personal information, manage personnel profiles and resolve technical issues with user equipment.-Customer service oriented-Created and Maintained inventories/databases. -Collecting personnel data, documents and input data into electronic systems. -Capturing biometrics for the purpose of Identity Verification.

Sales and customer support to businesses and service providers in the Washington D.C metropolitan area. Provided product sales and B2B distribution to ensure purchasing, sales and logistics needs were met.Oversaw sales process from initial customer contact via phone and email to material requisitions through jobsite delivery. Able to use technical data and job specifications to provide products for coworkers, contractors and homeowners.

Produced editorials and feature articles for businesses, events and people. Used photography equipment, editing, and software for traditional and digital publishing.Covered local government officials, program directors, volunteers, business owners and citizens for Op-ed articlesProduced a special edition summer section of the newspaper that included local businesses, special events, personal development columns and local awareness programs.

Provided hospitality resources and event facilities for families and organizations.