James Santos Email and Phone Number

• Consultant with IBM Global Business Services delivering meaningful IT transformation solutions for my clients.• Consulted on 8 SAP implementation projects with experience in the areas of Finance, Warranty, and Payroll• Executed projects in a variety of sectors including automotive, government, fashion and manufacturing.• Contributed significantly across various project phases such as design, build, testing, and hypercare.• Acquired and developed skills including customer relationship management, business process analysis and design, team management, client presentations, software design and agile implementation, and project management.• Mentored and trained junior consultants, providing information and guidance, answered questions, encouraged independent learning, and aided them in building skills to provide value to their project teams.• Represented teams in giving progress updates to and directly liaising with senior project and client management.

• Contributed to the design and implementation of an internal financial control system.• Communicated with management and clients of my unit professionally and effectively.• Recommended improvements to the business process in support of the IT system which were adopted.• Gained knowledge of federal government processes and procedures.