Plan, coordinate, and execute low voltage wire pathways for various systems such as cameras and access control hardware.Install hardware (switches/routers, cameras, etc.) and implement proper connections to designated dedicated networks for aforementioned systems to operate on.

Administration of Users & Networks using a wide array of modern tools and solutions.MDM/MAM design, implementation, and maintenance.Provide hardware & software support/troubleshooting for Users via ticketing systems.Proficiently document, organize, and maintain an internal knowledge base for problems/solutions and general procedures.

Provide role specific information and guidance to callers.Accurately determine necessary data of caller for entry into browser-based system.Escalate issues to the appropriate personnel when required.Properly record and disposition calls to maintain accurate logs.Work as a team by consulting with other employees to review their experiences with callers and gain perspective on various atypical scenarios.

Devise and coordinate efficient wire routing pathways.Install low volatage data/voice systems (speakers, alarms, etc.)Provide clients with hardware/software technical support post-installation of system(s).

Diagnose, troubleshoot, and resolve PC/Phone/Tablet issues for individual customers.Install and maintain computer hardware components, software, and accessories.Setup wired & wireless home networks.

Search for, document, and sample various building materials for pre-construction/renovationassessments.Compile results of the investigation into a comprehensive report for the client.Meet and work with various operators of buildings/sites to ensure a thorough investigation.

Multitask, handle large crowds, and resolve customer issues within a busy atmosphere.Provide customer support to ensure a satisfying experience with the services offered.