James Stephan Email & Phone Number

Sherman, TX, US

Chicago, IL, US

• Onsite IT Support Administrator with a focus on production plant floor, administrative staff and engineering staff IT needs. The focus is nothing IT related ever shuts down the production line.
• Cloud Solutions utilizing VMware vCenter and VM's and SAN storage.
• Maintaining the server room and all equipment in it.
• iPad Tablets and Dell Laptops & Desktops – Doing Hardware repairs, OS and software maintenance and upgrade Support.
• Maintaining the security Camera system
• VOIP phone moves and setups.

Plano, Texas, US

• As part of the Implementation Team for NTTDATA, designed and built new customer Virtual Servers and all of the associated server needs, such as SQL, AD, GPO and Networking
• Cloud Solutions utilizing VMware vCenter and Hyper-V on Dell Blade Servers
• Carving and Parsing Data Storage, Dell Compellent (NAS)
• Supporting over 500 clients and 3800 virtual machines in multiple data centers
• Created Windows and Linux Server VM's via scripts and VM templates I created utilizing PowerShell.
• Maintain Server VM images/templates for various operating systems. Windows and Linux.

• As part of the Electronic Data Team for ARGO, monitored various Banks instant loan approval systems for issues that could\did slow the approval or disapproval process.
• Systems monitoring via proprietary interface with emphasis on issue mitigation.
• Running hourly reports and sifting for issue patterns
• Creating Weekly reports with trending and suggested avenues for improvement.

• IBM, HP & Dell – Laptops, Desktops and Servers – On Site Repair and Maintenance Support.
• Ghost Image – Laptop & Desktop – Hot Fix & Enterprise Software
• Microsoft O/S & Office Support
• Printer/FAX Deployment & Maintenance Support
• On Site & Remote Specialist – Ticketing System and Knowledge Base population
• LAN/WAN Support – Wired, Wireless, Firewall, VPN, RDP, VNC & Switches

Follow up on sales leads and provide estimates and bids for a small remodeling/renovation company. * Work with customers to generate sales and maintained a 98% customer satisfaction rating via personal service.* Function as the office IT professional maintaining the VOIP phone system and all the office PC’s, Laptops, Printers and Fax machines.

San Mateo, California, US

Maintain customer relations in a pre-sales, post-sales and technical support capacity for 1/3 of North America. Working closely with inside sales to grow accounts and provide on site technical support visits as needed. For a hardware and software virtualization company, targeting schools and small businesses. * Work with XP Pro, W2K3, VMware, Novell and.

Supervised and participated with teams on major projects and upgrades as well provide third level support and escalated issues from helpdesk on multiple levels. For a health clinic company with 250 locations nationwide.* Project lead to create a new HIPPA and Concentra Security standards compliant Windows XPe image for 4500+ diskless, fan less MaxSpeed.

Operated a home services repair company which provided free estimates on general home repairs/remodels. Sold it.Completed the repairs, generated customers/sales and maintained customer relations.* Provided construction site supervision to finish a 55% complete 23,000sqft castle.* Organized 20+ subcontractors, kept deadlines and completed it on time and.

Solely operated the PC/Laptop/Windows CE handhelds and Thin Client repair and refurbishing department; while normal the staff of 3 were traveling on special assignments or on sick leave. For a health clinic company with 235 locations nationwide.* Stream-lined the process of repairs, so that most items were in place the next day, thus reducing down time.

Solely maintained a 232 mixed Novell NetWare 4.x, 5.x, spread over 225 wan links, providing all levels of user administration and security, in both the Novell and Windows environments. For a health clinic company with 225 locations nationwide.* Maintained the NDS tree and kept time synchronized on the servers, thus increasing uptime on the servers and NDS..

Operated a multi-server, Novell 3.12, 4.x and Windows NT 4.0, 220+ node 10/100 switched Ethernet network. Provided all levels of user administration and security in both Novell and Windows environments and maintained the corporate data center tape backup system. For a cell phone company specializing in the trucking industry, that used GPS tracking to.

Detroit, Michigan, US

Provided all levels of user administration and security in both Novell and Windows environments and maintained the data center tape backup system. For a help desk outsourcing company, which had 225 employees in the Dallas Branch.* Supervisor for two PC/LAN technicians who covered first level PC repair/installation and software issues.* Responsible.

PC repair and maintenance, cabling and network connectivity. For a small business accounting software firm which was later bought up by Peach Tree.* Provided First level helpdesk support duties, documented and then trained others.* Built and installed all PC software for the Windows desktops within the entire company.

Bba, Business Admin & Mis

Associcates, Business Administration