James Styles Email & Phone Number

Newton-le-Willows, GB

Greater Manchester, England, United Kingdom

Newton-le-Willows, England, United Kingdom

Warrington, United Kingdom

• Plan, develop and implement projects for operational development
• Establish and maintain appropriate systems for measuring necessary aspects of operational performance
• Monitor, measure and report on operational development / project plans and achievements within agreed formats and timescales
• Manage and control project expenditure within agreed budgets
• Liaise with other functional/departmental managers to understand all necessary aspects of operational development, and to ensure they are fully informed of project development objectives, purposes and achievements
• Identifying areas of innovation and added value, developing business cases for initiatives for the business

Manchester, United Kingdom

• Overall ownership of departmental budget including forecasting, recruitment and ongoing strategies to achieve objectives in line with company vision
• Overall accountability for the delivery of key targets & KPI metrics and overcome any potential barriers to achieving targets
• Improved team relationships and increased productivity through creating a positive working environment
• Identify, manage and implement successful improvements in both the Customer and Employee experience
• Develop and implement robust process to ensure all customers are treated fairly and adapting practices to accommodate those with vulnerability
• Assist the Team Leader to manage any underperformance, conduct and attendance concerns

Manchester, United Kingdom

• Manage the settlements process for a portfolio of customers in a regulated financial services environment
• Consistently achieved personal targets, reaching 150% of revenue target over a 12 month period
• Collate revenue data from multiple sources and report intelligently to drive operational efficiencies
• Obtained numerous positive customer testimonials to drive the business brand
• Managed cases for customers with high levels of vulnerability and ensure a diligent and positive service was provided
• Extensively improved customer and creditor communications knowledge, leading me to develop new customer letters and data collation methods

Manchester, United Kingdom

• Hit my individual targets for 8 consecutive periods
• Managing new business from customers from initial engagement to active service
• Provided excellent account management to all customers, resulting in numerous testimonials
• Managing engagement campaigns to a portfolio of potential consumers
• Provide compliant financial advice undergoing complex financial assessments