James Tomlin

James Tomlin Email and Phone Number

Customer Service, Non-functional IT Support, Reporting Analyst @ H-E-B
san antonio, texas, united states
James Tomlin's Location
Katy, Texas, United States, United States
About James Tomlin

Experienced team-oriented professional with an in-depth knowledge of business processes. Comprehensive data analytics and reporting skills supported by excellent organization, time management and communication. Adept at applying new competencies and technologies to comply with company goals and policies. Common misspellings Thomblin Thomlinson Tomling Thombling

James Tomlin's Current Company Details
H-E-B

H-E-B

View
Customer Service, Non-functional IT Support, Reporting Analyst
san antonio, texas, united states
Website:
heb.com
Employees:
19761
James Tomlin Work Experience Details
  • H-E-B
    Customer Service Specialist
    H-E-B Jun 2020 - Present
    The Hights, Houston, Tx
  • Uber
    Uber Driver
    Uber Dec 2018 - Oct 2021
    Houston, Texas Area
  • Rsw Technology
    Desktop Support Technician
    Rsw Technology Aug 2018 - May 2019
    Houston, Texas Area
  • Paradise Outdoor Living
    Business Consultant
    Paradise Outdoor Living Jun 2017 - Aug 2018
    Houston, Texas
    Providing advise, support, business analysis of a start-up Landscape Architecture Company
  • Patrick Henry Middle School
    8Th Grade Mathematics Co-Teacher
    Patrick Henry Middle School Jul 2016 - May 2017
    Houston, Texas, Usa
  • Cypress-Fairbanks I.S.D.
    Substitute Teacher
    Cypress-Fairbanks I.S.D. Aug 2014 - Jul 2016
    Houston, Texas Area
    On-Call Substitute Teacher grades K-12. Specialize in Mathematics & Technology.
  • Experis
    Desktop Support Technician
    Experis Jul 2014 - Aug 2014
    Houston, Texas Area
  • Kelly Services
    Desktop Support Analyst
    Kelly Services Sep 2013 - Feb 2014
    Provided remote desktop support & Citrix support for Weatherford International (Client)Windows 7Microsoft OfficeJD Edwards
  • Toastmasters
    Bookstore Chair
    Toastmasters 2013 - 2014
  • Sysco
    Sr. Systems Support Analyst
    Sysco Sep 2002 - Dec 2012
    Houston, Texas Area
    Provided analytical solutions regarding customer serviceSprint liaison for the IT Helpdesk.Achieved over 90% First Call Resolution for the IT HelpdeskAuthored over 600 Remedy Service Level Agreements, initiator scripts, & ‘Knowledge Management’ articles per year for first & second level supportUsed Microsoft Excel to create reports using Help Desk ticketing system data. This included creating pivot tables, V-lookups, H-Lookups, Cell formatting, Table Creation & scripting.Monitored & analyzed the following operating systems: Microsoft Windows XP/7, Windows Server 2003, OS/400, MVS/JES2, AIXHandled approximately 20 Windows Mobil device issues per dayHandled up to 55 Customer issues daily, while being responsible for the life cycle of an issue from inception to root cause solution. This has been over 70,000 issues.

James Tomlin Skills

Sharepoint Bmc Remedy Active Directory Help Desk Support Customer Service Software Documentation Troubleshooting Microsoft Office Access Windows 7 Blackberry Enterprise Server Business Analysis Windows Server Servers Windows Visio System Administration Crystal Reports Disaster Recovery Call Centers Sql It Service Management Microsoft Excel Quality Assurance Change Management It Management Microsoft Exchange Network Administration Sccm Ibm Iseries Customer Relations Toastmasters Remote Desktop Problem Solving Lotus Notes Business Objects Remedy Pmp As400 System Computer Hardware Printers Computer Network Operations Bmc Patrol Data Mining Norton Ghost Customer Satisfaction Computer Networking Excel Metrics Reporting

James Tomlin Education Details

Frequently Asked Questions about James Tomlin

What company does James Tomlin work for?

James Tomlin works for H-E-B

What is James Tomlin's role at the current company?

James Tomlin's current role is Customer Service, Non-functional IT Support, Reporting Analyst.

What is James Tomlin's email address?

James Tomlin's email address is ja****@****isd.net

What is James Tomlin's direct phone number?

James Tomlin's direct phone number is +128134*****

What schools did James Tomlin attend?

James Tomlin attended Texas A&m University, Tyler Junior College.

What are some of James Tomlin's interests?

James Tomlin has interest in Civil Rights And Social Action, Social Services, Human Rights.

What skills is James Tomlin known for?

James Tomlin has skills like Sharepoint, Bmc Remedy, Active Directory, Help Desk Support, Customer Service, Software Documentation, Troubleshooting, Microsoft Office, Access, Windows 7, Blackberry Enterprise Server, Business Analysis.

Who are James Tomlin's colleagues?

James Tomlin's colleagues are Gabriel Moreno, Aglaee Malacara, Isaac Martinez, Tristan Peabody, Jerry Reyes, Shelby Montgomery, Alfonso Rosado Ii.

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