James Rust Email & Phone Number

Remote

*Lead the configuration, deployment, and administration of Imprivata products, implementing comprehensive identity, authentication, and access management solutions across healthcare environments.*Drive product scalability to meet dynamic customer demands, ensuring solutions evolve with industry trends and deliver continuous value to healthcare industry customers*Oversee and optimize projects, tasks, and work requests for Remote Administration Services customers, aligning and organizing service delivery according to customers' requirements.*Establish and facilitate recurring customer-facing meetings, providing solution deployment health assessments, project updates, and strategic recommendations to enhance solution adoption and customer satisfaction.*Develop and enforce methodologies for managing projects and processes, including creating standardized documentation that enabled the streamlined completion of deliverables.*Direct technical training initiatives, develop technical collateral, conduct field workshops, and define best-practice resources to support service excellence and team growth.

Remote

*Installed, tested, and oversaw the deployment of Imprivata software for over 120 enterprise customers, ensuring seamless integration and high user adoption.*Advised customers on best practices for deploying Imprivata products, delivering strategic guidance to enhance implementation success within complex enterprise environments.*Developed and managed detailed project plans, driving timely delivery all implementation project phases, from planning through end-user deployment and training.*Documented project details, including network architecture and user workflows, utilizing tools such as Microsoft Visio, Excel, and Project to ensure clarity and stakeholder alignment.*Designed and maintained project and process “best practice” methodologies, creating comprehensive training materials and documentation to standardize service quality across engagements.

Buford, Georgia, United States

• Mentoring individuals to achieve personal and professional growth, guiding them to overcome obstacles hindering their success.• Develop tailored strategies to help clients reach their goals and unlock their full potential.• Implement innovative techniques to support clients in navigating challenges and achieving desired outcomes.

Greater Atlanta Area

*Partnered with sales engineers, product teams, and data analysts to deliver SQL-based data collection systems that enhanced data-driven decisions for financial services customers.*Implemented and supported robust data collection infrastructures, ensuring seamless integration and operational efficiency across financial institutions.*Facilitated collaboration between sales, development, and analytics teams, aligning system functionalities with customer objectives and market needs.

Alpharetta, Ga

*Engaged in pre-sales activities to determine and clarify technical requirements for customer-facing solutions, enhancing alignment between customer needs and service capabilities.*Coordinated post-sales implementation calls with customer contacts and Professional Services team members, facilitating seamless project transitions.*Configured complex solutions that included Microsoft Windows deployments, creating SQL Server databases, setting up EDI data transfers, implementing web applications, configuring IIS, and installing SSL certificates.

Remote

• Collaborated with customers to design and implement optimal CIS solutions, managing over 40 upgrade projects.• Implemented interfaces using HL7, XML, & DICOM standards, ensuring seamless integration in the medical environment.• Resolved technical issues during implementation, ensuring error-free and functional systems for customers.

Atlanta, Ga

• Provided timely telephone support on HIT Radiology PACS systems, averaging 110 calls per month.• Utilized remote access technologies for remote diagnostic support and issue resolution.• Expedited communication of urgent customer issues to management for prompt resolution.• Ensured high customer satisfaction standards were met consistently.

Greater Atlanta Area

• Coordinated laptop evaluation and rollout process for over 100 IBM ThinkPad laptops at Merial, a Division of Merck Pharmaceuticals.• Evaluated SQL Server records for corrupted user data and provided diagnostics and troubleshooting services through remote connection.• Provided comprehensive training for users to maximize usage of Microsoft's Contact Management Solution.

Marietta, Georgia, United States

• Facilitated smooth transition during Lotus Notes to Exchange migration and MS Project deployment for over 200 employees.• Provided targeted training to sales and clinical users, reducing system downtimes for helpdesk and desktop technicians.• Configured and deployed 70 new laptops for remote users, resolving hardware, software, and email issues efficiently.

Alpharetta, Georgia, United States

• Managed a 120-computer network and certification center, providing end user support and troubleshooting hardware/software issues.• Designed and maintained PC utilization and student tracking databases, ensuring efficient operations.• Researched and justified new equipment purchases, enhancing network efficiency and productivity.

Tucker, Georgia, United States

• Conducted training on various desktop applications, ensuring a 9.0 average classroom evaluation score.• Developed customized course outlines and visual aids to meet specific client needs.• Generated end-of-class reports to identify classroom needs and areas for improvement.

Stone Mountain, Georgia, United States

• Designed and implemented personalized fitness programs for community members and hospital rehab patients.• Collaborated with hospital physical therapy staff to ensure equipment maintenance and track patient recovery progress.

Msis, Information Systems

Dec 2007. Completed 36 Course hours in the MSIS program with a 3.72 GPA Completed 4 courses focusing on Information Security: Information.

B.Sc., Health Science/ Health And Fitness Promotion

Activities and Societies: Georgia Southern Athletics Student Athletic Trainer, SOAR Team member.Studied Athletic Training, Therapeutic.

Diploma, Biblical Counseling

This is a two year program and the first cohort started in August 2020. While this program does not lead to a license in counseling, it.