Experienced IT professional specializing in identity and access management, with a robust background in Azure, Oracle IDCS (Identity Domains), DUO, and SailPoint IIQ administration. Proven expertise in managing and executing complex access reviews, security protocols, and MFA configurations across cloud and enterprise environments. Skilled in ticket management and technical troubleshooting, including daily oversight of Remedy queues and collaboration with cross-functional teams on security and compliance initiatives. Demonstrated ability to streamline identity management operations, enhance security postures, and support enterprise projects, ensuring alignment with governance and regulatory standards.

Business Systems Analyst – Management Information Systems (MIS)Provided expert Technical and Systems support to the Finance, Product and Marketing departments, related to all back-office functions in a fast-paced environment, where requirements may be ambiguous and priorities change quickly. Adhered to the AGILE methodology to provide continuous improvements to the business applications and processes.

Business Systems Analyst – Asset Management Group Act as liaison between business and IT. Provide deep subject matter (SME) and application expertise. Develop test scripts, test cases and test plans. Responsible for the administration and provisioning of RP Applications and secure systems for internal and external users. Participate in monthly SSAE / SOX controls validation. Perform quarterly and annual systems audits for multiple critical systems. Advise and support business users on business process and system workflow. Research, analyze and assist with the resolution of issues within RP applications. Self-motivated and strong team player.

Lead and developed critical systems upgrades and enterprise level applications; including a commodity scheduling system (Gas Management System / ETRM) for a $6 billion business division. Successfully managed multiple software / hardware development projects. Executed project management skills to bring projects in under budget, on time, and with superior quality.

Provided 24/7 desktop and technical support troubleshooting for all hardware and software issues in a production environment (450+ users). Assumed lead role and follow all critical issues to resolution.Technical Support Analyst  Proficient in collecting accurate information from users to develop a resolution strategy. Quickly prioritized and handled multiple business critical issues simultaneously. The lead person for all other Technical Support Analysts. Effective communication.  Familiar with multiple industry platforms and operating systems. Developed business critical applications using VB, VB.Net, T-SQL and VBA. Project Lead for Business Critical Applications  Evaluated user and business requirements. Coordinated business resources to achieve goals. Wrote Functional Specifications for Software Developers (UML modeling). Created Quality Assurance test batteries for developed software. Created regression testing using Rational Suite. Wrote User documentation and training materials; coordinated and trained system users.Database Administration (Development) I developed databases in the MS SQL Server 2000 environment. Maintained production, development and QA DB environments; database design; implementation; performance tuning. Created complex store procedures for data mining and report purposes, using joins, temp tables, and correlated sub queries. Created complex T-SQL ad hoc queries for data mining and report purposes. Log shipping, PerfMon, DB Restore, DB Migration.Network Administration Provided 24/7 level 2 support in multi server environment.  Validated daily data integrity. Participated in major software and hardware design, upgrades and implementations.