James Vaughan Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

• Captured business requirements to understand gaps and needs for additional insights into the recruiting efforts for a small professional services firm. Utilized Power BI to design and deliver powerful visuals that identified where the efforts of the recruiting team have been most successful and where opportunities for improvement existed. This information is being leveraged by the leadership team to ensure that the recruiting efforts align with the overall company goals.• Operated in Project Manager and Business Analyst capacities on various reporting projects to provide insight on the financial health of a small professional services firm. Captured data from various sources and developed data pipelines into an AWS S3 instance. Designed Power BI reporting based on this data that allowed the leadership team to understand the financial health of each of the firm's practices.• Authored and maintained reporting in various data visualization tools (Power BI, Tableau, Looker)• Acted in project manager capacity to define client strategy for multiple SharePoint sites relating to the ever-changing landscape of the COVID-19 pandemic• Acted as the Project Manager and Implementation Lead for a large healthcare provider as they faced the need for designing and implementing a communications strategy for COVID-19 using SharePoint, complete with communication workflows, site architectures, metadata taxonomy, document library naming conventions, and best practices

Greater Seattle Area

• Developed a suite of Power BI dashboards and reports that provide insights to the general health and efficiency of the team responsible for developing projects and experiments that provide value across the organization• Acted as the lead architect in development of various queries in SQL, MDX, and DAX to create a central report where 50+ unique users could gain valuable insight to the efficacy of individual products on a daily basis• Routinely led and participated in brainstorming sessions to understand business problems and used those learnings to develop reporting solutions to be utilized at multiple levels within the organization• Developed pipeline from Project Online workspace to Power BI reports and dashboards• Utilized created dashboards to provide insight on project management bottlenecks• Dashboards were implemented as a central hub for entire global organization to read and interact with data around current project statuses• Empowered clients to turn information into action by gathering, analyzing and modeling client data which enabled smarter decision making. • Worked with partners as necessary to integrate systems and data quickly and effectively, regardless of technical challenges or business environments.• Managed user stories, bugs, and product backlog items through Agile development methodology• Develop advanced level queries in SQL Server Management Studio• Develop advanced reporting from OLAP cubes in Microsoft Excel

Greater Seattle Area

• Acted as the subject matter expert (SME) for our collection of proprietary web applications servicing our Military OneSource client.• Led requirement gathering discussions and developed business requirement documentation (BRD)• Translated business requirement documentation into technical design documents for use by development team• Collaborated with development team to successfully develop, test and promote changes to web applications• Assist in the development of and management of project plans to ensure all eligibility project objectives and deliverables are on schedule and meet all quality objectives.• Identified and documented system bugs, managed the remediation of identified bugs• Respond to and escalate customer service tickets according to departmental timeline standards• Documented and implemented proper workflow documentation for internal and external customers on web applications to better serve the end user

Greater Seattle Area

• Act as the Subject Matter Expert (SME) and function in a lead role for all eligibility related matters for assigned client accounts. Serve as the primary liaison between National Eligibility and Service Centers, National Departments, Vendors, and Clients.• For assigned large-scale implementations, lead implementation and operational meetings, coordinating with appropriate subject matter experts to complete all eligibility activities.• Assist in the development of and management of project plans to ensure all eligibility project objectives and deliverables are on schedule and meet all quality objectives.• Work independently when evaluating business requirements to ensure they are clearly defined. When developing conversion and/or ad hoc specifications ensure that all business requirements are addressed. • Manage all projects assigned according to departmental standards• Collect all required project documentation and sign-offs, and conduct thorough testing that includes documentation of testing scenarios and results in a test script.• Work with other Business Systems Analysts that are assigned to new clients post-implementation to ensure accountability to the customer (internal or external) through delivery of agreed upon project objectives.• Demonstrate in-depth knowledge of job responsibilities and an awareness of eligibility in relationship to the overall business and other departments including identifying data and/or conversion issues, and pursuing and reporting the issues proactively while working to resolve issues to satisfaction of the customer.• Investigate and recommend opportunities for improvements in operational efficiencies in the eligibility processes. Demonstrate in-depth knowledge and good judgment of evaluating requests – know when to raise an issue to management if the potential to result in a significant impact exists.• Train, mentor, and perform level 2B testing for other BSAs within the department.

Latham, Ny

Develop Functional Specifications, Technical Specifications and document process workflowsAssist in the development of and management of project plans to ensure all eligibility project objectives and deliverables are on schedule and meet all quality objectives.Manage all projects assigned according to departmental standards and negotiate deadlines as necessary

Working with the Team Lead/Manager to review requirements/assignments on new implementation/projects, coordinating tasks to insure prioritization falls within the corporate strategic direction, ensure design specifications are appropriately documented/stored/maintained in appropriate folders through the development implementation and support life cycles, develop testing scenarios/scripts and conduct thorough Level II testing for requested changes ensuring that existing functionality is unaffected, and serving as a subject matter expert (SME) for Level III (end-user) testing, as needed. Demonstrate expert knowledge of job responsibilities and an awareness of eligibility in relationship to the overall business and other departments including identifying data and/or conversion issues and proactively reporting issues to both internal and external clients. Implement manual, assumed, and less complex file load accounts, manage assigned workload, which primarily consists of less complex clients with Team Lead and/or Manager Assistance in determination of requirements and responsible parties. Evaluate and address business and system implications including system data integrity. Consult with management when it is appropriate.

Working with the Team Lead/Manager to review requirements/assignments on new implementation/projects, coordinating tasks to insure prioritization falls within the corporate strategic direction, ensure design specifications are appropriately documented/stored/maintained in appropriate folders through the development implementation and support life cycles, develop testing scenarios/scripts and conduct thorough Level II testing for requested changes ensuring that existing functionality is unaffected, and serving as a subject matter expert (SME) for Level III (end-user) testing, as needed. Demonstrate a basic knowledge of job responsibilities and an awareness of eligibility in relationship to the overall business and other departments including identifying data and/or conversion issues and proactively reporting issues to both internal and external clients. Ensure that project timelines are monitored, met, and reported on a weekly basis. Ensure that project timelines and objectives are reviewed with the Team Lead and/or Manager. Monitor and resolve Eligibility Help Desk Connect Tickets within established turnaround times: Implement manual, assumed, and less complex file load accounts, manage assigned workload, which primarily consists of less complex clients with Team Lead and/or Manager Assistance in determination of requirements and responsible parties. Evaluate and address business and system implications including system data integrity. Consult with management when it is appropriate.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (B.S.), Business Administration And Management, General

Associate Of Science (A.S.), Business/Commerce, General