Customer Service Engineer
Current• Work with systems engineering and various key stake holders to design pullback tracks for the customer. Pullback design includes placing various AEI tags along a track so that the customer can use pullback safely with a small crew. • Perform bench test repairs to electronic components using various test fixtures and equipment and following test procedures for validation• Perform on-site repairs of systems and equipment• Respond to requests for emergency repairs and services to troublesome equipment• Interface with engineering for purposes of improving product lines• Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate product knowledge in area of specialization• Design and build various test fixtures into meet the demands of the department• Perform administrative functions, such as writing technical reports, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis• Provide technical instruction and assistance to customer regarding installation, operation, calibration, repair, and maintenance over the phone and at customer’s sites• Lead Team Training sessions and Track inventory of parts• Prioritize work smartly to meet the department’s financial goals while supporting Engineering