James Salyer

James Salyer Email and Phone Number

Customer Service Engineer @ Wabtec | Solving Complex Customer Issues @ Wabtec Corporation
wilmerding, pennsylvania, united states
James Salyer's Location
Melbourne, Florida, United States, United States
James Salyer's Contact Details

James Salyer personal email

n/a
About James Salyer

I am a Customer Service Engineer at Wabtec Corporation, a leading provider of locomotive products and services. I have a Six Sigma Green Belt certification and over five years of experience in the locomotive industry, where I have developed and demonstrated skills in design, troubleshooting, repair, and customer service.My current role involves working with systems engineering and various key stakeholders to design pullback tracks for the customer, ensuring optimal performance and safety. I also perform bench test repairs and on-site repairs of electronic components and systems, using various test fixtures and equipment. Additionally, I respond to requests for emergency repairs and services, and interface with engineering to improve product lines. I am passionate about delivering high-quality solutions and customer satisfaction, and I thrive in collaborative environments. I am also pursuing a master's degree in project management to enhance my skills and knowledge in this field. I am eager to connect with like-minded professionals and explore new opportunities in the locomotive world.

James Salyer's Current Company Details
Wabtec Corporation

Wabtec Corporation

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Customer Service Engineer @ Wabtec | Solving Complex Customer Issues
wilmerding, pennsylvania, united states
Employees:
2902
James Salyer Work Experience Details
  • Wabtec Corporation
    Customer Service Engineer
    Wabtec Corporation Mar 2023 - Present
    Melbourne, Florida, United States
    • Work with systems engineering and various key stake holders to design pullback tracks for the customer. Pullback design includes placing various AEI tags along a track so that the customer can use pullback safely with a small crew. • Perform bench test repairs to electronic components using various test fixtures and equipment and following test procedures for validation• Perform on-site repairs of systems and equipment• Respond to requests for emergency repairs and services to troublesome equipment• Interface with engineering for purposes of improving product lines• Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate product knowledge in area of specialization• Design and build various test fixtures into meet the demands of the department• Perform administrative functions, such as writing technical reports, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis• Provide technical instruction and assistance to customer regarding installation, operation, calibration, repair, and maintenance over the phone and at customer’s sites• Lead Team Training sessions and Track inventory of parts• Prioritize work smartly to meet the department’s financial goals while supporting Engineering
  • Wabtec Corporation
    Materials Manager
    Wabtec Corporation Mar 2021 - Mar 2023
    Evansville, Indiana, United States
    • Responsible for material planning and inventory metrics across a service segment.• Monitor the results of changes to the inventory plan/forecast and recommend modifications.• Plan for prevention of excess inventory and stock outs.• Work with all levels of personnel (hourly, supervisory, and general foreperson) in resolving issues, tracking material availability, and advising on material usage.• Work with customers externally and internally to identify new opportunities to improve our current processes.• May also include, Lead Inquiry to Order (ITO) processes through Order to Remittance (OTR). Deliver business sales, contribution margin, develop proposals; negotiate with customers; drive competitive pricing.• Develops a year plan for its own department. Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working.• Contributes to plan of larger unit. Communicates across direct organization.• Presents to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.• Diverse clients in a region.• Follows frameworks to get through the processes.
  • Wabtec Corporation
    Materials & Technical Advisor
    Wabtec Corporation Apr 2019 - Mar 2021
    Cumberland, Maryland Area
    • Provide technical guidance to employees and management, including; troubleshooting, material handling, tooling, safety procedures, and contract requirement clarification• Responsible for material planning and inventory metrics across a service segment• Monitor the results of changes to the inventory plan/forecast and recommend modifications• Plan for prevention of excess inventory and stock outs• Work with all levels of personnel (hourly, supervisory, and general foreperson) in resolving issues,tracking material availability, and advising on material usage• Work with customers externally and internally to identify new opportunities to improve our current processes• May also include, Lead Inquiry to Order (ITO) processes through Order to Remittance• (OTR)• Deliver business sales, contribution margin, develop proposals; negotiate with customers; drive competitive pricing• Major contribution to the development of an operational year plan for own department activities of the team• Suggest improvements in products, processes and procedures• Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues• Work based on predefined contracts and framework
  • Wabtec Corporation
    Materials Specialist
    Wabtec Corporation Dec 2018 - Apr 2019
    Russell, Kentucky
    Responsible for ordering, expediting, receiving, stocking and distributing spare parts and shop supplies. Responsible for inventory accuracy, ordering, receiving and shipping transactions.
  • Uber
    Driver
    Uber May 2018 - Dec 2018
    Huntington, West Virginia Area
    • Provides clients with reliable transportation to a variety of locations around the Huntington tristate area• Provides superior customer service with a sense of urgency, safety and kindness• Creates Excel spreadsheets and maintains files to track mileage, maintenance, and miscellaneous expenses.• Manages routes through use of iPhone app technology.• Maintains a clean and inviting vehicle for passengers• Assist with loading and unloading luggage
  • St. Mary'S Medical Center - Huntington, Wv
    Patient Access Supervisor
    St. Mary'S Medical Center - Huntington, Wv Jul 2016 - Dec 2018
    Huntington, West Virginia Area
    • Preparation of staff work schedules• Training of new staff in the operation of registration systems such as document imaging, HDX, MSPQ and upfront collections• Gathers information needed for monthly departmental meetings and insurance updates• Compiles weekly quality and productivity statistics for review by the Manager of Patient Access• Prepare special reports as requested by management • Ensure work flow of Sorian Financials across other ancillary systems• Tracks upfront collections• Works closely with the Patient Access Manager in appraising and counseling of employees in regard to performance, conduct, attendance and other related matters• Maintains Insurance Dictionary to ensure that appropriate plan codes are entered by admitting staff• Maintains Sorian Financials Patient Access process manuals• Works closely with the Emergency Department management team for disaster drill training and ease of actual disaster work flow protocol
  • St. Mary'S Medical Center - Huntington, Wv
    Patient Logistics Coordinator
    St. Mary'S Medical Center - Huntington, Wv Nov 2014 - Jul 2016
    Huntington, West Virginia Area
    After working as a Unit Clerk for six years, I began getting noticed as an asset within the hospital and was promoted to this position when it became available. My primary duties include: •Communicating with physicians and nurses regarding emergency and direct admissions based on bed availability, treatment plan and admission criteria.•Initiate and maintain communication throughout the day with Emergency Department, Operating Room, and specialty area. •Attend daily care coordination rounds; strategize and recommend anticipated placement of patient to appropriate unit at appropriate time.•Collect, analyze, evaluate and summarize data from referring hospitals, attending physicians, referring physicians and clinics regarding bed utilization.•Assess scheduled admissions, available beds and requested patient transfers on an on-going basis.•Ensure compliance with standards related to pending discharges for current and following day in coordination with case managers.•Refer long-term diagnoses, length of stay more than five days and other high risk diagnoses to case management to ensure that patients remain on proper clinical pathways.
  • St. Mary'S Medical Center - Huntington, Wv
    Unit Clerk
    St. Mary'S Medical Center - Huntington, Wv Sep 2008 - Dec 2014
    Huntington, West Virginia Area
    My time at St. Mary’s has not only developed my ability to work in a fast paced environment, it has helped me develop interpersonal skills to coordinate multiple departments in order to achieve optimal patient care. I am relied upon to work overtime when needed and make myself routinely available to work during the weekends. My primary duties include:• Inputting and directing all orders as well as charging patients for their stay and supplies used.• Responsible for keeping inventory at par level and ordering supplies. • Inputting data using programs such as Excel, Midas, and Sorian in order to keep track of the volume of patients coming through our department to justify our staffing on a month-to-month basis. • Coordinating with the nursing supervisor on directing patient flow.With the confidence of not only my co-workers but my supervisors I have moved beyond my primary duties and taken on a multitude of other tasks which include:• Tasked with training doctors and staff on the “computer physician order entry” system. Along with IT and senior staff, I assisted as well as help implement necessary changes to the new system, making this transition as seamless as possible.• Becoming a “super-user” in order to train staff on new software.• Creating PowerPoint presentations for continuing education.• Providing the unit with technical support on a multitude of computer devices.
  • American Nurses Association
    Assistant Director
    American Nurses Association Mar 2015 - Feb 2016
    Charleston, West Virginia Area
    •I served as a first point of contact for executive and developing systems to prioritize executive’s time and activities. •Editor and Chief for the quarterly newspaper, the West Virginia Nurse, which reaches over 40,000 people•I maintained all social media sites for WVNA as well as add new content to their website. •Established new and maintain current business relationships with companies seeking to advertise thru our media outlets. •Drafted correspondence, calendaring meetings, and directing inquiries to the proper party within the team. •Assisted with developing and updating PowerPoint presentations, Excel spreadsheets and other documents as needed. •Prepared event and meeting materials including assisting with the creation of presentations, handouts and other related materials as well as printing, binding and collating of materials for team, company and Board of Director meetings. •Established and maintain effective and cooperative professional business relationships with all levels of management, employees and outside clients. •Acted as a creative problem solver, liaison and facilitator in managing support responsibilities. •Acted as a lead on the facilitating and coordination of communications and administrative procedures across the finance team. •Provided back up assistance to other administrative support team members as needed.
  • King'S Daughters Medical Center
    Food Services
    King'S Daughters Medical Center 2004 - 2008
    Ashland, Ky
    During my time at KDMC, I always met or exceeded expectations and was relied upon by my supervisors to be able to do a multitude of different jobs as well as work any and all overtime that was available. My primary tasks included:• Checking menu orders as they pertain to the patient’s diet,• Managing late trays and new patients’ menus.• Interacting with patient and the nursing staff that are involved with our vastly developing room service section. This includes taking orders, dropping off and picking up trays, and charting their food and fluid intake.
  • Ronald Mcdonald House Charities Northern California
    Food Service Management Internship
    Ronald Mcdonald House Charities Northern California May 2007 - Aug 2007
    United States
    After a competitive, nationwide application process, I was chosen as one of five interns. My basic duties encompassed the spectrum of food service management jobs required to serve and meet all the dietary accommodations and restrictions for these populations such as menu planning, procurement of inventory, fiscal management and basic administrative duties. I worked diligently in maintaining Health Code Specifications and Food Safety Standards. Working at Camp Ronald McDonald at Eagle Lake provided me a total experience in Food Service Management, leadership training and character development. Beyond my basic duties, I was introduced to world of children with various emotional, physical and developmental disabilities. I not only completed all of the Food Service Internship requirements, I also participated in all of the evening program activities such as talent shows, casino nights, campfires and carnivals. I came to understand all the levels in which we as people can affect one another and how the role of a dietitian can be multi-faceted.
  • Hibbett Sporting Goods
    Team Player
    Hibbett Sporting Goods Sep 2002 - Dec 2004
    Ashland, Ky
    My primary duty was to help customers with any questions they may have of the apparel and check them out at the cash register. After gaining the confidence of my manager, I took on additional responsibilities that included inventory auditing, unloading and checking new shipments for complete orders, stocking the new inventory for purchase, and setting up the configuration of the store with the current sports season.
  • Modern Foods
    Dock Worker
    Modern Foods Jun 2002 - Dec 2004
    Ashland, Ky
    My primary job at Modern Foods was to load and unload the milk trucks for them to deliver to stores the next day. As I progressed and at the confidence of my manager, I took on additional responsibilities such as inventory of the current products in our warehouse, unloading and inventory of new shipments, and pulling inventory from work orders to be loaded onto the delivery trucks.

James Salyer Skills

Healthcare Training Customer Service Management Project Management Hospitals Microsoft Excel Process Improvement Healthcare Management Leadership Microsoft Office Time Management Social Media Team Building Software Project Management Midas Dashboard Bls Microsoft Access Microsoft Exchange Food Industry Inventory Control Inventory Adobe Photodeluxe Windows Mac Os Microsoft 365 Program Management Microsoft Word Business Process Improvement Change Management Facebook Twitter Copy Editing Quickbooks Awesomeness Kronos Kronos Timekeeping Oracle Database

James Salyer Education Details

Frequently Asked Questions about James Salyer

What company does James Salyer work for?

James Salyer works for Wabtec Corporation

What is James Salyer's role at the current company?

James Salyer's current role is Customer Service Engineer @ Wabtec | Solving Complex Customer Issues.

What is James Salyer's email address?

James Salyer's email address is js****@****tec.com

What schools did James Salyer attend?

James Salyer attended Villanova University, Marshall University, Ashland Community And Technical College.

What are some of James Salyer's interests?

James Salyer has interest in Social Services, Children, Environment, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Arts And Culture, Health.

What skills is James Salyer known for?

James Salyer has skills like Healthcare, Training, Customer Service, Management, Project Management, Hospitals, Microsoft Excel, Process Improvement, Healthcare Management, Leadership, Microsoft Office, Time Management.

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