James Schillinger Email and Phone Number
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James Schillinger personal email
PROFESSIONAL EXPERIENCE PROFILEAccomplished, outcome-driven technology professional with unique End 2 End, multidisciplinary background in Data analysis with 16+ years hands on analytical and management experience in Global Supply Chain/Shipping Management, Logistics: Strategy, Product Marketing, Technology, and Security • Strong knowledge of information technology systems including: application development, deployment, customer support/retention, web design, and networking • Vision to optimize processes through integration of advanced technologies and application of organizational development principles • Strong ability to forge solid relationships with executives/managers.• Innovate through leadership for service improvements and influence strategic, tactical and operational planning.Hi-tech Team building, Product Dev, Enterprise Software, Internet Applications, Emerging IT Technologies Core skill areas include: • Business/Operations Process Re-engineering• Heterogeneous Network Environments• Team Building, Mentoring & Leadership• New Systems Design & Implementation• Customer/Client Relationship Optimization• Project Planning, Scheduling & Management• Client-Server & Internet-Based Technologies• LAN, WAN & WLAN Technologies• Call Center Vendor Management• ACD/CRM/IVRSpecialties: Hi-tech Team building, Internet Applications, Emerging IT Technologies, Data Mining/Reporting, Mentoring & LeadershipNew Systems Design & ImplementationProject Planning, Client-Server & Internet-Based Technologies LAN, WAN & WLAN Technologies Call Center Vendor Management ACD/CRM/IVR Business/Operations Process Reengineering Heterogeneous Network Environments SEO, SEM, Email Campaigns, Content Planning, and Ecommerce frameworks
Nolan Audio Video
View- Website:
- nolansav.com
- Employees:
- 6
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Director Of Intagration ServicesNolan Audio VideoCollierville, Tn, Us
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Director Of Intagration ServicesNolan Audio Video Aug 2023 - PresentMemphis, Tennessee, UsYou need a partner who understands your requirements and knows how to inspire your audience. That’s why our specialists are committed to putting their industry-leading expertise and experience at your service to find the perfect Audio, Video and Lighting technology solutions for your budget. -
Procurement - Purchasing Manager / Lighting Systems DesignerRedwire Audio Visual May 2017 - Aug 2023As Procurement Manager, function as a supply chain and logistics expert specializing in implementing cost-effective purchases of all goods and services, as required by the company. Ensuring quality control and adhering to the company’s policies and procedures on supply chain management as a main priority when carrying out this role. As Purchasing Manager, responsibilities include developing purchasing strategies, maintaining positive relationships with suppliers, and coordinating with internal teams regarding their supply needs.As well as manage and optimize purchasing activities and processes. The Lighting Systems Designer is responsible for the design, installation, and operation of the lighting and special electrical effects used in client venue productions and installations. Work closely with the installers to show where the lighting equipment and control systems will be placed. The lighting designer produces a light plot specifying the placement and configuration of all instruments used in the production/installation. The designer must also furnish all associated paperwork for the design including hook-ups, schedules, cut lists, cue synopsis and provide comprehensive training to the end user on the use of the new systems.
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Co-Founder / Director Technical Services. Apr 2011 - Apr 2017Focus on making technology an asset, not a problem for executives and business owners in the office, at home or on the road by providing complete technology solutions.
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Sr Proj/Process AnalystFedex Services Dec 2008 - May 2011Responsible for overall coordination, status reporting and stability of complex and cross-functional projects. Lead project activities through meeting facilitation, management of project scope, and communication of progress. Collaborate with stakeholders in the development of business cases, financial analysis, and other project financials. Develop and manage project budgets and spending forecast. Draft and review documentation, and ensure all project deliverable s are in compliance with the FedEx Global Development Process. Coordinate with development team to execute test scripts against requirements. Establish and refine implementation of project management processes and methodologies for the area of focus. Provide mentoring and support for the development of those in less senior positions.
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Senior Technical AnalystFedex Services Oct 2003 - Dec 2008Provide electronic channel strategy tool to multiple support and troubleshooting teams to increase attention and focus on technology applications that improve the overall customer experience.• Technology Advisor—served in an advisory roll on multiple teams to provide lesions learned and best practice experience for the implementation of customer shipping automation Information Security tools.• Project Management – Functioned as Project Manager for roll out of remote desktop support tool (co-browsing) GoToAssist. Consistently maintained ahead-of-schedule project completion by coordinating efforts with Legal, Finance, and IT departments.• Online Support Implementation – Designed a portal www.helpme.fedex.com in conjunction with Marketing and Development and Support departments, integrated portal to access reporting tools for site, presenting customers with a consistent look-feel when accessing support mechanisms. Expanded to all Global regions. • FedEx Inside sales– Collaborated with inside Sales, and other departments to deploy HelpMeSales.fedex.com- a tool which allows FedEx customers to connect online in real time to their FedEx inside sales representative to share documents, pricing agreements, and even e-sign documents to close the sales cycle. Awarded the 2007 Ambassadors Club by FedEx sales.• Cost & Productivity Improvement – Boosted department productivity through same-day resolution of customer problems; cut operating costs through 15% decrease in travel to customer sites.
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It Manager, Web Integrated SolutionsFedex Services Jan 2002 - Oct 2003Managed a team of 6 of remote-based consultants providing services to large accounts for FedEx Web Integrated Solutions implementation (WISC). Work with divisional process/planning team to set and execute long-term goals; evaluated staff and customer satisfaction levels. Built Web Integrated Solutions Consulting (WISC) team from scratch; working with Marketing and executive teams to expand from 3 to 8 full time consultants servicing high-profile customers that include Deutsche Bank, Goldman Sachs, and Wal-Mart.
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It Manager, Tech Implemented SupportFedex Services Jun 2001 - Jan 2002As Support Manager, led team of 8 supporting field-based consultants with technical support of FedEx advanced automation integration (TracerX, VB & VBA). Managed team that provided testing and certification of FedEx automation drive images to ensure ISO 9001 compliance.
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Manager, It Support- Infrastructure & Vendor ManagementFedex Ground Jun 1998 - Jun 2001Managed team of 10 professionals providing technical support to customers working with FedEx automation hardware and software. Coordinated with Convergys to provide 1st level outsource support (contract staff of ~ 124); worked jointly with AT&T, Verizon and other vendors to monitor 4 FedEx automation support call centers spanning the U.S. and Canada.• Vendor Management– Managed the outsourced Vendor for automation technical support with teams in Akron, Winnipeg,CA, Jacksonville, FL. • New Systems Implementation – Installed, configured and monitored the call routing system in Akron, Winnipeg, Jacksonville. Set up, configured, and maintained call reporting and routing software for all call centers.• Customer Service/Support – Maintained 99.5% customer satisfaction level through combination of constant open communication, networking and education. • Coordinated with RPS sales and marketing teams to support automation products through service limitation agreement (SLA). Assisted clients with installation of FedEx automation solutions. Provided advanced assistance for TracerX and automation integrators.
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Web Master & Technical Advisor, Technical Support Representative / Team LeadUniversity Of Akron Apr 1999 - May 1999Oversaw team of 13 support representatives, monitoring performance and coaching as needed.
James Schillinger Skills
James Schillinger Education Details
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Union UniversityOrganization Leadership And Behavior -
The University Of AkronSpecific Applications
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University Of Phoenix
Frequently Asked Questions about James Schillinger
What company does James Schillinger work for?
James Schillinger works for Nolan Audio Video
What is James Schillinger's role at the current company?
James Schillinger's current role is Director of Intagration Services.
What is James Schillinger's email address?
James Schillinger's email address is ji****@****dex.com
What schools did James Schillinger attend?
James Schillinger attended Union University, The University Of Akron, University Of Phoenix.
What skills is James Schillinger known for?
James Schillinger has skills like Microsoft Office, Odbc, Citrix, Microsoft Frontpage, Data Migration, Microsoft Exchange, Ciscovpn, Microsoft Operating Systems, Apple Os, Ipad, Mobile Devices, Html.
Who are James Schillinger's colleagues?
James Schillinger's colleagues are Connor Todd, Peggy Davis, Andrew Ginn, Ryan Riordan.
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