James Schillinger Email & Phone Number

Collierville, TN, US

Memphis, Tennessee, US

You need a partner who understands your requirements and knows how to inspire your audience. That’s why our specialists are committed to putting their industry-leading expertise and experience at your service to find the perfect Audio, Video and Lighting technology solutions for your budget.

As Procurement Manager, function as a supply chain and logistics expert specializing in implementing cost-effective purchases of all goods and services, as required by the company. Ensuring quality control and adhering to the company’s policies and procedures on supply chain management as a main priority when carrying out this role. As Purchasing Manager.

Focus on making technology an asset, not a problem for executives and business owners in the office, at home or on the road by providing complete technology solutions.

Responsible for overall coordination, status reporting and stability of complex and cross-functional projects. Lead project activities through meeting facilitation, management of project scope, and communication of progress. Collaborate with stakeholders in the development of business cases, financial analysis, and other project financials. Develop and.

• Provide electronic channel strategy tool to multiple support and troubleshooting teams to increase attention and focus on technology applications that improve the overall customer experience.
• Technology Advisor—served in an advisory roll on multiple teams to provide lesions learned and best practice experience for the implementation of customer shipping automation Information Security tools.
• Project Management – Functioned as Project Manager for roll out of remote desktop support tool (co-browsing) GoToAssist. Consistently maintained ahead-of-schedule project completion by coordinating efforts with Legal.
• Online Support Implementation – Designed a portal www.helpme.fedex.com in conjunction with Marketing and Development and Support departments, integrated portal to access reporting tools for site, presenting customers.
• FedEx Inside sales– Collaborated with inside Sales, and other departments to deploy HelpMeSales.fedex.com- a tool which allows FedEx customers to connect online in real time to their FedEx inside sales representative.
• Cost & Productivity Improvement – Boosted department productivity through same-day resolution of customer problems; cut operating costs through 15% decrease in travel to customer sites.

Managed a team of 6 of remote-based consultants providing services to large accounts for FedEx Web Integrated Solutions implementation (WISC). Work with divisional process/planning team to set and execute long-term goals; evaluated staff and customer satisfaction levels. Built Web Integrated Solutions Consulting (WISC) team from scratch; working with.

As Support Manager, led team of 8 supporting field-based consultants with technical support of FedEx advanced automation integration (TracerX, VB & VBA). Managed team that provided testing and certification of FedEx automation drive images to ensure ISO 9001 compliance.

• Managed team of 10 professionals providing technical support to customers working with FedEx automation hardware and software. Coordinated with Convergys to provide 1st level outsource support (contract staff of ~.
• Vendor Management– Managed the outsourced Vendor for automation technical support with teams in Akron, Winnipeg,CA, Jacksonville, FL.
• New Systems Implementation – Installed, configured and monitored the call routing system in Akron, Winnipeg, Jacksonville. Set up, configured, and maintained call reporting and routing software for all call centers.
• Customer Service/Support – Maintained 99.5% customer satisfaction level through combination of constant open communication, networking and education.
• Coordinated with RPS sales and marketing teams to support automation products through service limitation agreement (SLA). Assisted clients with installation of FedEx automation solutions. Provided advanced assistance.

Oversaw team of 13 support representatives, monitoring performance and coaching as needed.

Bsol, Organization Leadership And Behavior

3 Years, Computer Programming, Specific Applications

Education record