James Wallace Email & Phone Number

London, Gb

London, England, United Kingdom

After a successfully rounding off 2022 (having overachieved on our targets for November and December) I am moving to head up both the Sales and Operations for Click. I am really excited for 2023 with our plans for growth and the expansion of our team of photographers and the development of our in house administration and operations team.

London, England, United Kingdom

I have come in to work with the Founder, developing processes and driving the business forward. We are a growing company and I have come in to ensure that we retain our focus on quality and service whilst we do just that.

London, England, United Kingdom

I was recruited by the CEO to take over control of the operations team and to implement new strategies and processes to allow this rapidly growing organisation to succeed.I was the key account manager for all of the Fire Risk Assessment clients. I learnt to operate a bespoke delivery and management system called RiskHub, which was the key to all aspects of the delivery of approximately 25,000 Fire Risk Assessments each year.I was tasked with reporting the performance of the… Show more I was recruited by the CEO to take over control of the operations team and to implement new strategies and processes to allow this rapidly growing organisation to succeed.I was the key account manager for all of the Fire Risk Assessment clients. I learnt to operate a bespoke delivery and management system called RiskHub, which was the key to all aspects of the delivery of approximately 25,000 Fire Risk Assessments each year.I was tasked with reporting the performance of the operational function within the company and externally, slicing large data sets to ensure consistent reporting for the business and its customers.I headed up the implementation of a new App for the 60 Fire Risk Assessors - a huge departure from the PDF’s and printed sheets that were used in the past. The new way of working gave the operations team live data to manage the field team, which had previously not been available. Show less

Reading, England, United Kingdom

I was brought in to support a rapidly growing logistics business.I managed the integration of a large new client for Futurepro Logistics, a Restaurant and Retail company, very different to the type of client that Futurepro had made their name in supplying.I implemented a new way of onboarding clients for the business, introducing some structure to the onboarding process and was the operational lead in new clients – creating a bridge between the operations and the sales functions… Show more I was brought in to support a rapidly growing logistics business.I managed the integration of a large new client for Futurepro Logistics, a Restaurant and Retail company, very different to the type of client that Futurepro had made their name in supplying.I implemented a new way of onboarding clients for the business, introducing some structure to the onboarding process and was the operational lead in new clients – creating a bridge between the operations and the sales functions of the business.I helped the organisation to implement a formal structure, creating leadership roles and responsibilities with direct lines of reporting. Giving the large administration team direct responsibility for the customers that they looked after allowed them to make their own decisions. Having a responsible workforce reduced the burden on senior management to have to intervene at every step of the way. Giving trust to the administrative team allowed them to grow and develop and become more capable and autonomous. Show less

South West London

I started this property marketing company in 2012, growing it from nothing to a turnover of £1m a year with 140 individual active ordering clients. At our largest we were a team of 17, including sales, administration, accounts and photographers. FeaturePro attended 50-60 properties per day and delivered same day photography to all of those appointments.I grew the product range from 1 (floor planning services) to 8 different products - for example I created a way of displaying the front… Show more I started this property marketing company in 2012, growing it from nothing to a turnover of £1m a year with 140 individual active ordering clients. At our largest we were a team of 17, including sales, administration, accounts and photographers. FeaturePro attended 50-60 properties per day and delivered same day photography to all of those appointments.I grew the product range from 1 (floor planning services) to 8 different products - for example I created a way of displaying the front external building of a property so that it looked sensible and gave my clients an advantage over their competition in the highly competitive online space. This side-by-side front external photo can be seen on Rightmove & Instagram and has been taken on across the industry. I was the main contact for the clients, managing and growing trusted relationships with them, which enabled us to expand our reach within the larger estate agent groups who recognised that we had their best interests at heart and fuelled our growth.I recruited and managed a diverse range of people into the business, from low level administrators to a Sales Director and 10 photographers. FeaturePro gave a lot of young, keen photographers their first serious step into a career in photography and we created a culture of total honesty, where people were allowed to make their own decisions and make and learn from their mistakes. I navigated a property market that was hugely affected by the uncertainty caused by Brexit and when Covid struck I furloughed all of the staff and kept the business running – going back out into the field myself to attend properties creating a quick, efficient and cheap ‘moving image’ solution as a way to view properties remotely when it wasn’t possible to see them in person. I was able to bring the team back, one by one, until we had almost the full complement of staff back well before all of the Covid restrictions were lifted. Show less

The company provides services to estate agents, including floor plans, photography and Home Information Packs. I was brought in to help the MD run, develop and guide the business forward.I was in charge of all aspects of the client relationships, from day to day management and bookings to increasing the range of services. When times got tough in the economic down turn I visited all of the estate agents in our local area and got a large new customer on board within 2 months. We went from… Show more The company provides services to estate agents, including floor plans, photography and Home Information Packs. I was brought in to help the MD run, develop and guide the business forward.I was in charge of all aspects of the client relationships, from day to day management and bookings to increasing the range of services. When times got tough in the economic down turn I visited all of the estate agents in our local area and got a large new customer on board within 2 months. We went from talking about reducing our workforce in December 08 to hiring in January 09.I expanded our services to include Energy Performance certificates and Home Information Packs; this now comprises 50% of our turnover and enables us to offer a complete solution to our customers.I managed a team of 5 ensuring that we have the right mix of capabilities to deliver to our customers and have put in place simple systems and processes to optimise the time the team spend out generating revenue for the business.I commissioned a website, placed the business on search engines and organising all the services into a cohesive and sellable format.Through offering additional services we have been able to tap into our current client base to expand our business without having to fight every battle based on price, but leveraging our existing relationships and performance to grow. Our average monthly turnover has now increased by 33%. Show less

Managing a deli with a £400k turnover including outsourced catering and 5 staff

Developed tools and used planning cycles to make sure that the retail account management team delivered the best possible performance vs. targets

Responsible for the relationship, sales and overall performance of Jessops for printer categories

I supported a number of different accounts to deliver the best possible customer experience of doing business with HP

Bachelor'S Degree, Ba (Hons) Social Sciences

Education record