James Williamson Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Ca

• Chief Information Officer, 2020 – Present• Director of IT, 2018 – 2020• SJA is a federated charity with 11 incorporated entities, 100 branches, 500 staff, 3,000 instructors and 10,000 volunteers.• Direct report to the CEO as part of the senior leadership team of 8 C & D-leve executives managing strategy & operations.• IM/IT strategy, vision, architecture, and project management with focus on a single stack Microsoft cloud/SaaS solution.• Integrated third-party solutions where Microsoft solutions were non-existent in the space and/or not cost effective.• Amalgamation of all federated solutions into one solution.• Moving off on-premises/private cloud systems to the public cloud (first to hosted servers in Azure and then to full SaaS).• Fully recovered from Ransomware (with no data loss) in 2019 prior to moving to the cloud/SaaS. • Direct a team of 8 IT professionals (IT Ops manager, Systems Trainer, Systems/Business Analyst, Financial Systems Analyst, Web Developer, 2x System Admins and a SharePoint Admin) • Manage a bilingual internal service desk (12 hours x 5 days)• Budget and hold accountability for a $1 million+ IT budget plus separate project budget of $200k - $500k/year.• Took over as Director of Sales & Marketing (1 year) and later those of the CLO (4 months), post departures (on top of IT).• Directed 30 additional staff from the Training and Sales & Marketing departments (on top of IT) during these periods.• Lead LOB-based and project-based committees, partnering closely with senior executives, and SMEs to propose, plan, and execute capital projects and change management initiatives.• Achieved cost reductions of $100k+ per annum through licensing, negotiations, replacement of underperforming vendors, and service contracts.• Empowered direct reports, enforced equality/EDI standards, and ensured all team members are happy and in excellent mental health resulting in top level performance.

• Project managed the building of a web-based Postgres Casework database for members of the House of Commons and provincial legislatures, enabling better case tracking and elector engagement for elected representatives.• Consistently met and exceeded deadline, budget, and deliverables objectives for all projects• Orchestrated the continuous improvement and optimization of deployed systems to guarantee adherence to evolving organizational needs.• Continued to juggle my previous IT duties at the NDP Federal HQ part-time during my tenure at the House of Commons.• Offered Deputy Director of IT if I did not leave and later the Director of IT role, if I would return (which I turned down).

Ottawa, Ca

• Non-political IT role at NDP Federal HQ • Directed IT operations with full control over system, network, software, and hardware infrastructure management.• Oversaw a $350K+ ops budget with accountability for procurement, vendor selection, and negotiation.• Collaborated with senior executives to gather understanding of the organization's future-facing objectives and align IT processes, architecture, and systems with ever-evolving needs.• Supervised and motivated teams of unionized IT employees as well as vendors on maintenance, operations and key capital projects.• Migrated NDP HQ from an on-premises to full cloud architecture (Office365, Dynamics365, and Azure Hosting)• Improved data collection, analysis, and reporting capabilities by deploying a Data Warehouse with an integration layer based on Postgres, Python, and RapidMQ which enabled data sharing among the field, fundraising/membership and email systems.• Leveraged MS SQL, PostgreSQL, CloverETL and Salesforce for data migration and management.• Spearheaded the development and launch of a $3 million custom voter outreach system (Populus), replacing previous outdated 338 Microsoft Access DBs

Note: this was volunteer work done outside of work hours. Was approached by the management of the new community centre to teach in the evenings, after work, a self written "Introduction to Computers" workshop, once a week, to primarily older / senior individuals that were new to computers:1. Introduction: Hardware, Windows 7 & Networking2. Internet: High Speed, Browsers & Search Engines 3. Email: Webmail, Outlook, Attachments & Spam4. Multimedia: Movies, Music, Pictures & CD/DVD Burning5. Social Networking: Facebook, Twitter, Skype, YouTube & Blogs6. TV, Movies & VoIP: Watch TV/Movies & Place Calls On The Web7. Microsoft Office: How To Get Started & Free Alternatives8. Security: Viruses, Malware & Speeding Up Your PC9. Mobile Computing: iPads, iPhones, Android, e-readers & Mac

Niles, Il, Us

• Managed the IT Help Desk for the entire 1000-person enterprise • Managed all local IT related duties for a 200-person call centre • Managed all Level 1 & 2 support staff in Chicago • Coordinated with HQ IT staff in Chicago for all Level 3 support • PC setup, support, networking and general tech support.• Primary Call Center solutions analyst working to implement a Cisco based IPCC (VoIP) based product.

Greenwood Village, Colorado, Us

• Note: I moved to London to care for my ailing mother and walked away from my software development career. When her illness which was going to last 3 months, was now going to last 5 years, I chose to stay to be by her side and instead restart my career working locally in IT vs travelling as a software developer.• Three weeks intensive training in internet support for Verizon’s DSL (Digital Subscriber Line) internet service which included modems, routers, home networking, how DSL works and applicable Windows fixes for Win9x, NT, 2000 & XP (installation, modification and deletion of system files).• Troubleshooting and support of loss of synchronization, connections, routing, throughput, home networking and installations and hooking up DSL to third party hardware in a call centre environment.• Various ideas forwarded to improve the job experience, simplify troubleshooting and suggestions for better scripting to improve call flow and quality.

• Developed functional requirements, specifications, and designs for implementing, fixing, and enhancing BaaN ERP systems. • Implemented native development, customizations, bug fixes, UAT, QA and integration testing as well as training key businesspeople.• Worked in Distribution, Manufacturing, Finance, MRP areas.• Developed solutions in Sales, Quotes, Purchasing, Inventory, Warehousing, Shipping, Shop Floor Control, Production, Product Configuration modules.• Developed integrations between BaaN, legacy and third-party middleware systems.• AtosOrigin required 100% travel through central Canada & the US east coast. After 3 years of non-stop travel, I moved to Disus Software to work with local Toronto clients or work remotely from our offices for non-local clients.• Worked on-site for major North American/multi-national clients: BaaN Automotive, Baker Refractories, Crown Equipment, Digital Security Controls, Intermec Technologies, International Paper, Manufacturers’ Services Limited, Nortel Networks, Ricoh Canada, Sonoco Flexible Packaging, and Tri-Ed

• Tutoring students in math & physics after school and weekends at two schools• Specializing in math grade 10-12, OAC Algebra, Calculus & Physics but teaching as young as grade 2• Managing both schools full-time for 3 weeks during owner’s vacation then part-time from then on.• Left for job opportunity in software development that offered much greater financial rewards.

• Supervised day staff specifically and all staff in general (7 people) for the 24 hour operation.• Wrote training & instruction manuals, performed customer service & emergency response• Departments in charge of included security, technicians, cleaners & emergency response while reporting to building managers and tracking the information in a custom database.• Monitoring, and programming of computers in Win3.1, DOS and XENIX for: Report databases, security, lighting, fire and environmental controls systems.

Bachelor Of Engineering, Electrical Engineering

Bachelor Of Science, Astrophysics

Unix System Admin & “C” Programming

Certificate, Leadership & Workplace Performance

Osshd, Math & Physics

Introduction To Python

A1, French

Salesforce Administration & Development

Baaniv Development