James Ling Email & Phone Number

Nilai, Negeri Sembilan, Malaysia

• Fully in charge of all IT and communication system.• Maintain and support Windows Server 2008, Windows workstations, Printers, Switches, Firewall and Routers.• Create and configure shared folders for each department.• Implement Symantec Anti-Virus on all workstations and servers.• Create company IT Policy and Rules.• Provide IT training.• Create Data Backup Plan both internally and externally.• Setup wireless routers on each floor.• Setup office Intranet and maintain company website.

Johor Bahru, Johore, Malaysia

• Started my own business selling original bee products in Pelangi Leisure Mall.• Responsible for every phase of the day-to-day store operations.• Responsible for purchasing, inventory control, sales, marketing and accounting.• Design and create product fryers, promotional materials and lucky draw coupons.• Organize lucy draws. • Interview, hire, train and evaluate performance of part-time associates.• Generate daily, weekly and monthly sales and activity reports. • Increase sales with excellent customer service and develop good relationships with regular customers.• Customer support and consumer education.

Selangor, Malaysia

• Fully in charge of all IT and communication system throughout Malaysia and Vietnam, with 5 offices in Malaysia and 1 office in Vietnam.• Maintain and support Linux and Windows servers, Windows workstations, Printers, Switches and Routers.• Setup new Linux Mail server and Linux File Server in the head office, and setup three Linux File servers in other branch offices.• Create scripts for daily data backup on all servers.• Implement new technology such as Thin Client Technology.• Implement Symantec Anti-Virus on all workstations and Kaspersky Anti-Virus on all servers.• Create company wide procedures on proper computer usages and procedures for users to do regular maintenance on their desktop/laptop and software.• Provide training in system, network and software capabilities and functions.

Mississauga, Ontario, Canada

• LAN/WAN administration on Novell Netware 4.11, Windows 2000 and Windows NT 4.0.• Responsible for supporting a network of more than 150 users in the Head Office.• Oversee maintenance of all Servers, Desktops, Laptops, Printers, Hubs and Routers. • Provide solutions to complex computer problems on-site , remote access as well as over the phone troubleshooting. • Setup and support computers and network connection offsite during special events (World Youth Day, Rolling Stones Concert, Tennis Canada).• Migration of Network from Novell Network to Windows 2000 Network, migration of GroupWise email system to Outlook, and installation of NT/2000 client for the workstations.• In charge of all Y2K related projects, include upgrading more than 150 workstations to be Y2K compliance.• Implement and update Inoculan Anti-Virus on Netware server and workstations.• Provide training in system, network and software capabilities and functions.

Mississauga, Ontario, Canada

• Administer and manage LAN on Novell Netware 4.11 and Windows NT 4.0 with TCP/IP and IPX protocols.• Responsible for supporting a LAN of more than 500 users using Netware and NT. • Implement LANDesk Management to provide servers maintenance and fine-tuning. • Troubleshoot server problems, network usage and computer peripherals. • Perform system backups and data recovery using Arc Serve.• Support and troubleshoot software problems from Microsoft Office, MS Projects, MS Exchange, MS Internet Explorer, MS FrontPage, Corel WordPerfect, Visit Messenger, GroupWise, Remote GroupWise, AS400, Netscape, Corel Draw, Lotus, dBase.

Johor Bahru, Johore, Malaysia

• Design and develop customized application using FOXPRO, Visual Basic and MS Access.• Install and administer network on Novell Netware 4.x and Windows NT with TCP/IP and IPX protocols.• Support and troubleshoot software problems from Microsoft Office, MS Exchange, MS Internet Explorer, MS FrontPage, MS Publisher, Netscape, Corel Draw, WinFax Pro, PhotoShop, Twin Bridge, Lotus, and dBase.• Support and troubleshoot computer hardware peripherals including Motherboard, RAM Memory, Hard Drive, CD-ROM, Sound Card, Display Card, Monitor, Modem, Scanner, and Printer.• Provide training for software applications.• Evaluate and recommend new hardware and software.

Los Angeles, Usa

• Design, code and implement accounting software using C, Faircom C-Tree, R-Tree, Natural Query Database System.• Install and troubleshoot hardware and software.• Maintain users existing software.• Provide training in accounting software and hardware.

Los Angeles, Usa

• Provide technical support to users including troubleshooting users hardware and software problems.• Install and assemble computer system for users.• Provide training in system hardware and software.