E-Filing (civil & criminal), customer service at the counter and over the phone, working the counters (civil & criminal/traffic), opening mail, applying mail payments, adding new cases (civil & criminal), clerking in court (trained for all courtrooms), court work, scanning & indexing, accounting work, filing appeals, special projects and other miscellaneous duties as assignedManage and maintain records of court cases.Ensure accurate and up-to-date documentation of case information.File legal documents, including pleadings, motions, and other court filingsAssist judges and other court personnel with administrative tasks.Schedule court hearings and maintain the court calendar.Prepare legal documents such as summons, subpoenas, and notices.

• Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support• Ensure the client site is provided with high quality security services to protect people and property• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service• Responsible for safety (work hazard) /security training and making sure site follows regulations and ethical standards.• Trains and educates staff so that they are informed of safety/security regulations and changes in compliance guidelines through training presentations and reports. (Active shooter, workplace hazards and violence)• Review and complete monthly training topics with staff and make sure staff adheres to and completes with tracking.• Investigate and complete incident reports for all accidents/incidents and recommend preventative action.• Conduct safety equipment checks (fire extinguishers, sprinklers, dry risers, etc) and sure in compliance with safety measures.• Conduct regular assessments to determine whether policies and procedures are compliant with the Illinois Department of Financial and Professional Regulations (IDFPR), the governing security body.• Make sure staff is up to date with licenses and regulations established by Illinois Department of Financial and Professional Regulations (IDFPR).• Conduct on-site audits/ inspections of staff to make sure adhering to safety/security policies and procedures. If issues found, create, and implement corrective action plan.• Create and distribute Standard Operations Procedures to workers and make sure they are followed for worker safety and company compliance

Pay invoices from vendors and clients• Provide customer service to inquiring personnel and guests.• Ability to effectively communicate via phone and email with executive level contacts• Respond to incidents and critical situations in a calm, problem solving manner• Facilitate with HRC New Employee Orientation and IL PERC 20 hour classes.

• Supervise the day to day operations of an assigned client site• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support• Ensure the client site is provided with high quality security services to protect people and property• Build, improve and maintain effective relationships with both client and employees• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.• Ensure all required reporting and contract compliance requirements are met.• Assure regular communication of issues or program with Client• Handle any escalated security issues or emergency situations appropriately.• Other management responsibilities as determined by Client or District Manager.• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.

• Responsibilities Monitor CCTV cameras. • React to any alarms • Customer Service • Perform interior and exterior security checks • Write reports for all incidents and calls • Work as liaison between Security and Management.• Make working schedules.• Ensure officers are adhering to policy and completing routes. • Conduct Tenant visits and address concerns, comments, and questions regarding security. • Adhere to client policy and SOP to ensure safety for guests and tenants. • Data entry for end of month and yearly reports

• Responsibilities Monitor CCTV cameras. • React to any alarms • Customer Service • Perform interior and exterior security checks • Write reports for all incidents and calls • Work as liaison between Security and Management.• Make working schedules.• Ensure officers are adhering to policy and completing routes. • Conduct Tenant visits and address concerns, comments, and questions regarding security. • Adhere to client policy and SOP to ensure safety for guests and tenants. • Data entry for end of month and yearly reports

• The purpose of the Pretrial Services Unit is to allow for the safe release of defendants on bond while awaiting trial, monitor defendants and specific conditions of their bonds to increase public safety, reduce failure to appear rates, and assist with the orderly administration of the justice system.• The Unit consists of two teams: Pretrial Bond Investigations and Pretrial Bond Supervision. • Pretrial Investigation Officers interview defendants incarcerated in the DuPage County Jail and prepare bond reports for the court to assist in the setting of bail and bond conditions. • Pretrial Supervision Officers supervise defendants released on bond while awaiting trial. They monitor any court ordered conditions of bond, including Global Positioning System (GPS) and Radio Frequency (RF) electronic monitoring equipment. In addition, I worked with the juvenile division as well. Mainly at-risk youth and providing them with guidance and programs to reduce recidivism.

• Oversee 3,500 workers and 1,900 horses.• Maintain order and cooperation of guests as well as working relationship with Arlington Heights PD• Check identification of patrons to ensure a safe environment • Run day to day operations of Backstretch track area.

• Opened and closed up Putting Edge, including cleaning, doing paperwork, and organizing the store• Learned to work the P.O.S at Putting Edge• Established good customer service skills by solving many different concerns that guests had• Learned to organize and stock the establishment