James Silberger Email & Phone Number

United States

New York City Metropolitan Area

Seamlessly process payroll for over 1,000 venue employees on a weekly basis using Workforce Suite Software, ensuring adherence to company policy and union Collective Bargaining Agreement (CBA) regulations, certifying accurate and timely payment for all employeesManage monthly and weekly schedules for over 1,000 venue employees utilizing Workforce Suite Software to align staffing allocations with departmental needs, while adhering to union CBA and labor regulationsLeverage advanced data analysis to produce comprehensive reporting materials, allowing all departments to gain insight into departmental, event, and industry trends, while simultaneously identifying opportunities for process enhancement including increasing data accuracyConduct audits of venue employee time and attendance records twice a week, identifying infractions and administering disciplinary documentation in accordance with company policy and union CBA regulations, ensuring compliance and accountability throughout the organization

New York City Metropolitan Area

Queens, New York, United States

Effectively utilized the ProVenue ticketing platform to sell tickets and service hundreds of patron accounts resulting in over $10,000 of ticketing revenue.Troubleshoot digital ticketing issues over the phone and in person for hundreds of patrons with a foundational knowledge of MLB Ballpark App and My ProVenue to ensure fans had a seamless and positive ticketing experience.Concisely articulated the entire sales and ticketing process to fans both over the phone and in person, from initial inquiry to patrons arriving at the ballpark on gameday.

Queens, New York, United States

Rebuilt the intramural sports league and tournament offerings after a 2 year COVID-pause, including 7 successful sports leagues and 3 tournaments, servicing over 1,500 students per semesterTrained, supervised, and led a group of 75 student staff members, as well as oversaw 2 separate recreation facilities as primary contact and responsible for the day-to-day operationsActed as one of five primary administrators for department, including assisting payroll operations, answering phones, curating schedules, and general strategic planning for the department

Central Islip, New York, United States

Developed and maintained relationships with over 500 clients to produce sales and business, including new business and past customers totalling over $10,000Responded to over 100 inquiries via phone and email with a thorough working knowledge of the inventory available for sale, using effective sales skills Assisted human resources manager to carry out tasks including travel planning and logistics, player and staff per-diem allotments, payroll operations, and onboarding new staff/players throughout the seasonSupported the administrative coordinator to carry out front desk duties including serving as primary contact for the company, scheduling for team travel/accomodations, distributing gameday staff paychecks, and fulfilling donation requests

Atlantic Beach, New York, United States

Analyzed the valet parking process to service over 500 customers in a clear and professional manner that established clear roles and responsibilities Parked and retrieved over 200 customer cars daily in a safe and efficient mannerResponded to customer complaints and conflicts in a professional manner

Harrisonburg, Virginia, United States

Collaborated with intramural sports graduate assistant to plan, schedule, and facilitate over 10 intramural tournamentsSupported the informal recreation campus recreation staff of 50 with participant counts, enforcing facility policies and overall supervision of the facilityOrganized with the assistant director for sport clubs and inclusive recreation and sport club officers to guarantee a safe return-to-play protocol

Harrisonburg, Virginia, United States

Conducted daily security and safety checks of Bridgeforth Stadium and provided management with daily checklists and updatesMaintained and tracked inventory of over 250 event equipment items, reported to management on broken or missing items and managed storage of equipmentFacilitated the planning, set-up, execution, and tear down of over 40 events at Bridgeforth Stadium and other JMU Athletic facilities including banquets, meetings, and athletic competitionsCoordinated setting up and tearing down events at 5 other JMU athletic facilities including Convocation Center, Memorial Park, and Sentara Park

Harrisonburg, Virginia, United States

Advised weekly sport club council meetings and weekly programming meetings to discuss and plan upcoming events, including JMU UREC Sport Clubs Fundraising Event, as well as "Nightmare at UREC", a Halloween-themed event at URECPlanned, scheduled, facilitated, and executed a 20 team, 40 person corn hole tournament for "Pack the Park", our season opening of our outdoor University Park

Harrisonburg, Virginia, United States

Officiated over 20 intramural sports games to ensure that all rules and regulations are followed and to effectively manage the gameTrained in conflict resolution and to take necessary measures to limit these situationsCorresponded with players, fellow officials, and site manager to administer instructions, avoid any confusion, and ensure fair and safe gameplay

Bachelor'S Degree, Sport And Recreation Management, General Business Minor

Activities and Societies: Treasurer of Club Roller HockeyStudent Facility Assistant - Bridgeforth Stadium Practicum and Internship Student.

Master'S Degree, Sport Management

Graduate Assistant for Sport Clubs and Intramurals at Campus Recreation