Jim Sims Email and Phone Number

• Responsible for rapid time-to-value for customers, leading to increased opportunities and the development of loyal customer advocates.• Acted as the liaison between business users and technical staff.• Presented Proof of Concepts to potential customers.• Established a strong record of driving account expansion, resulting in a notable Net Renewal Rate (NRR) increase.• Proactively identified untapped potential, additional use cases, projects, and service opportunities through detailed account planning.• Facilitated impactful training sessions and compelling demos to drive product adoption, secure renewals, and effectively address adoption challenges.• Collaborated seamlessly and cross-functionally, fostering strong partnerships to support customers with ongoing projects, training needs, and the prompt resolution of support issues.• Systemized customized training documents for customers.• Directed internal training and created an industry glossary for non-technical coworkers.• Experienced in JIRA, Slack and project management software

• Advanced operational efficiencies in processes, procedures, and reporting for the new Fiber to the Home (FTTH) program.• Led the $65M FTTx project, generating a 40% gross margin increase.• Strengthened forecasting and financial reporting accuracy through a new process to track daily operational and financial activity.• Facilitated the creation of a PMO for the services division.• Spearheaded the implementation of ERP software for the fiber-to-the-home (FTTX) project.• Turned a fledgling pilot project into a successful and profitable program.• Directly collaborated with local authorities to secure permits needed for construction.• Unified the vendor management process including contract negotiations, documentation, and invoice approval.

• Directed planning, design, permitting, budgeting, and construction management activities for new non-retail facility store openings.• Mitigated regulatory risks by ensuring construction quality standards.• Completed projects including a distribution center relocation and laboratory expansion on schedule and under budget.• Managed the expansion of the corporate call center, fitness center, and conference center.

• Managed the implementation of the DAS system for the 2014 Major League Baseball All-Star Game.• Served as program manager for multiple domestic-wide sites (worth $4M+ each) and led activities including RFPs, site acquisition, zoning, permitting, planning, budgeting, procurement, infrastructure installation, construction, and project closure for sites, such as The MetroDome, Wrigley Field, Target Field, Michigan State University & Spartan Stadium, Midway International Airport, Minute Maid Ballpark & the Walter E. Washington Convention Center.• Led projects for innovative technologies, adapting to changing roles and priorities.• Vendor management for each venue.• Served as program manager for multiple domestic-wide sites, leading activities from RFPs to project closure.• Partnered with cross-functional stakeholders to advance shared organizational goals.• Zoning and permitting for new installations.

• Led program to provide permanent power backup to 275 priority telecommunications sites in the Southern Region.• Developed a program to eliminate duplicate efforts at cell sites throughout the United States by designing software to track issues and maintenance, condensing work to a single visit.• Served as subject matter expert (SME) for processes and procedures for the field engineering and operations group.• Ensured headcount levels met operational demands by monitoring staffing initiatives, identifying, recruiting, and interviewing top talent, terminating under-performers, and coordinating workforce to drive workflow.• Supervised teams in ten offices over twelve states.• Appointed as Southern Regional Principal Trainer and led three design team members during a software implementation project.• Managed the cell site-hardening and power restoration/backup program during hurricanes.• Led South Region’s change management after the merger of Nextel and Sprint• Designed processes and procedures for Nextel's 4G rollout.• Supervised, trained, and mentored staff members, and monitored performance for productivity.• Served on the Charitable Giving Committee as the representative for the Southeast Region• Provided operational insights and statistics to measure KPIs for continuous improvement.• Directed planning, zoning, and permitting of telecommunication towers and backup power installations.