James M. Smith Email & Phone Number

Fort Worth, Texas, United States

• Admin & Steward of F-35 KSA-OpCard-STK Process [Knowledge, Skill, & Ability (KSA); Supervisor Tool Kit (STK)], maintaining living KSA Masters, OpCard-KSA Ties, and STK-KSA definitions, JobCode assignments, & Proficiency Ratings• Architected, developed, produced, & delivered KSA-Improvement processes and guides to Production Supervision and Touch Labor for F-16, F-35, & U-2 military aircraft assembly• Architected, developed, produced, & delivered ‘Interactive Simulator-Tutorial’ tools for STK and PlaneSite-CMATS & WIP production computer applications• Wrote, produced, and presented the KSA-JPG (Job Proficiency Guide) Process briefing to ~1200 Production employees in 145 events• Continuing STK-KSA POC & Instructor in ‘First Line Leader’ Supervisor onboarding classes• Scripted, Directed, and Appeared in 3 fully produced 15 minute videos of the KSA-JPG Process briefing

Everett, Wa

Deskside and Classroom ENOVIA mentor; Designing, Architecting, Developing, and Delivering Seminars, Training Courses, Job Aids, Presentations, Workshops, and Narrated Videos to Design Engineers. • Captured, narrated and produced multiple training videos (“The Voice of LTD”)• Authored 2 Tool-Neutral 16hr ILT Elect. Harness Installation and Elect. Equipment Installation classes• With dynamic teaching aids, authored then instructed, design engineers and planners in 8hr and 4hr Tool-Introduction and Tools & Processes Overview fundamentals classes, plus 32hr Product Definition Data Flow classes

- CX CRM Application, Administration Instruction o Domestically and internationally taught numerous system administrators, business analysts, and web brand developers at such diverse clients as DirecTV, Vangent, Verizon, Accenture, AARP, DENON-Marantz, Telus, SaskTel, Sandia Nat’l Labs, Chrysler and others* Presented information, using a variety of instructional techniques and formats such as simulations, team exercises, group discussions, presentations, videos and lectures. * Organized and developed training procedure manuals and guides and course materials such as handouts and visual materials. * Offered specific training programs to help workers improve job skills. * Evaluated training materials prepared by instructors, such as outlines, text, and handouts. * Developed alternative training methods if expected improvements were not seen.

- Analyze client's technical business tools and processes to troubleshoot engineering throughput slowdowns. - Prescribe time-frame and resource appropriate process and tool improvements. - Plan, model, develop, deliver and/or guide and manage delivery of custom business solutions.- Track solution implementation to plan, guiding and directing fulfillment team.o At One Lambda, a leader in Transplant Diagnostics, introduced Web-based eLearning product sales training to potentially save 70% over traditional worldwide Instructor Lead Training o At Sikorsky Aircraft, launched SME interviews to architect main and tail rotor rigging OJT courseware* Kept up with developments in areas of Business services and Technical Training by reading current journals, books and magazine articles. * Presented information, using a variety of instructional techniques and formats such as simulations, team exercises, group discussions, presentations and lectures. * Organized and developed training procedure manuals and guides and course materials such as handouts and visual materials. * Offered specific training programs to help workers maintain or improve job skills. * Attended meetings and seminars to obtain information for use in training programs, and to inform management of training program status. * Evaluated training materials prepared by instructors, such as outlines, text, and handouts. * Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives. * Designed, planned, organized and directed orientation and training for employees or customers of industrial or commercial establishment. * Negotiated contracts with clients, including desired training outcomes, fees and expenses. * Monitored training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.

*project came to abrupt, premature halt*- Create and Mentor team’s creation of custom SCORM based, LMS served eLearning modules for Dept-Of-Defense aerospace clients- Write instruction and direction documentation for state-of-the-art application-simulation capture and ENOVIA PLM applications PC installation.- Assist teammates with complex and simple ENOVIA PLM application usage challenges- Create and Perform advanced CATIA - ENOVIA PLM application features presentations and demonstrations• At Bell Helicopter’s commercial division; implemented IBM design & data management software packages then developed eLearning courseware o Successfully launched process improvement with pilot wave completion of first trial of 30 students

- Mapped client requirements, authored and trained 300 engineers and their Managers in CATIA CAD (Computer Aided Design) and ENOVIA PLM application usage and interoperability.- Designed, created, and narrated custom web-conferencing eLearning modules for multinational energy company.- Documented “As-Is” Design Processes and developed “To Be” processes for Dept-Of-Defense aerospace client with process mapping applications leading to CATIA - ENOVIA transformation execution.- Planned, designed and led team’s creation of custom LMS served, SCORM based eLearning modules for Dept-Of-Defense aerospace client.- Specified, authored and instructed custom role-based training classes for major aerospace client.- Authored “QuickStart” deliverables to assist rapid assimilation of ENOVIA product-data-management concepts and application usage by project engineers.- Authored call-center support guide improving call logging accuracy and support quality and efficiency.- Resolved CATIA application usage & system-admin issues for Dept-Of-Defense clients resulting in increased user confidence and improvements in design accuracy & speed.- Narrated several suites of IBM international Business Transformation eLearning modules.• At commercial divisions of Gulfstream Aerospace and Bell Helicopter; stakeholder consulted and negotiated, architected, designed and delivered custom design & data management coursewareo At Gulfstream, assisted development and execution of design process improvement plan for G5 prgm Headed program courseware development and training execution Achieved 93% training success rate against negotiated metricso At Bell, developed and executed skill-transfer process improvement plan for V22 Osprey program Simultaneously led onsite and Bangalore, India eLearning curriculum development teams, delivering 200 custom eLearning modules

• Served as PLM software administrator• Desk-side and helpdesk supported launch of IBM design & data management interoperable usage• Authored, then instructed engineers and managers in 4hr pinpoint “Quick Start” rapid assimilation curriculum and 20hr ENOVIA LCA & CATIA V5 interoperability fundamentals classes

• Supported Eastern seaboard Version-4 design sites; increased user confidence and improved design accuracy & speed, lowering problem backlog to acceptable levels

• At Boeing, desk-side supported users of new Version-5 installation during US Military’s Joint Strike Fighter contract competition• At Sikorsky Aircraft, documented and mapped “As-Is” and developed “To Be” design processeso Negotiated, architected and authored Version-4 with data management migration courseware o Trained 100+ engineers and managers, achieving 88% success rate against negotiated metricsAs Regional CAD/CAM/CAE Sales Representative• Influenced client buying decisions by delivering technical presentations, and organizing & conducting seminars for channel partners and prospects in the SMB market, positioning the solution and ensuring broader coverage of accountsAs Senior Applications Engineer• At Chrysler, Newport News Ship, Harnischfeger Cranes, Sverdrup, and Stone&Webster, developed best practices for CAD application integration and deployment, transforming installation and modeling practices; teaching various client teams, greatly improving client’s return on application investment• Led international IBM team in best-practices techniques and demonstration tools development while successfully coordinating the strengths, weaknesses, experience levels, work styles and cultural biases of the multinational team of professionals

Mechanical Engineering

Bachelor’S Degree, Business Management