James Souders, Mba, Ms, Pmp, Csm, Lssgb Email & Phone Number

Harrisburg, Pa, Us

Harrisburg, Pa, Us

Statewide, Pa, Us

-Project Management of ITSM ServiceNow implementation, with inclusion of state government gap analysis for ITIL aligned ITSM portfolio structure within the Office of Administration for the State of Pennsylvania and its supporting agencies. Projects led include Service Asset and Configuration Management (SACM), ServiceNow Discovery (CMDB Creation), Change Management, and Agency On-boarding of ITSM processes.-Successful leadership and organization within challenging environments to promote service excellence and cross-communication among business and development teams-Direct and effective communication to upper management to relay project risks and mitigation plans to ensure critical path items are completed on/ahead of schedule

Blue Bell, Pennsylvania, Us

-Successfully managed the disaster recovery infrastructure delivery for multiple Commonwealth of Pennsylvania state agencies including but not limited to Department of State, Department of Revenue, Public School Employee’s Retirement System, and the Department of Health-Created and managed agency disaster recovery infrastructure delivery project plans created in Microsoft Project-Coordinated 3rd Party Partner, Customer, and Unisys resources to facilitate meetings & successful project completion

Blue Bell, Pennsylvania, Us

-Coordinated and co-managed over 25 projects for the Pennsylvania Computer Services Program aimed to facilitate computer support and data center migrations for the state of Pennsylvania; supporting 80K individuals and operating on a $1B budget -Contributed to the consolidation of 7 data centers into one to support 49+ state agencies throughout Pennsylvania-Collaborated between multiple agencies, vendors and sub-contractors to share information, develop project plans, and facilitate completion of activities vital to successful program milestone completion -Facilitated multi-level organizational communication with the focus of strategic planning and alignment of activities contributing to overall project completion -Organized SharePoint and portal sharing by taking meeting minutes, creating spreadsheets as well as other documents; dispersed them to subject matter experts for further development tracking all activities to finish-Maintained action, risk, and issue registers with follow-up to upper management on weekly project status updates

-Managed the Information, Personnel, Operations, and Physical Security Programs-Trained two security managers for the regiment and served as interim Security Manager for subordinate units.-Performed security site surveys to address security vulnerabilities and organized key and lock control to monitor key control and access. -Conducted self and subordinate inspections in information, personnel, physical, and operations security. -Honorable mention for exceeding expectations when inspected and thorough assist visits frequently to improve subordinate units.

-Managed security personnel and ensured that persons in contact with classified materials received training. -Led a monthly security working group to raise the overall security awareness of command, and identification of new security concerns. -Verification, maintenance, and renewal of security clearances, promoting on-time completion of training milestones-Managed the contractor/command relationship with Honeywell and Northrop Grumman concerning construction projects so that security parameters were adequately met, ensured that delays were minimized, and critical tasks completed in a timely manner -Managed all projects in a Plan of action and Milestones format to promote coordination of tasks, resources, and goals within and outside of current project critical path and improved efficiency with energy conservation measurements and construction cost savings in mind.

-Supervised communications in tactical operations center, monitored troop movement using applicable systems. -Maintained mission critical databases in order to track vehicles and personnel of interest. -Composed intelligence reports that provided assistance in determining optimal course of action and to forewarn staff of possible present and future threats.

-Created and presented PowerPoint briefings and training to personnel on applicable security systems, weapons systems, enemy structure and other subjects -Assisted in training missions that focused on weapons, weapons delivery, and tactics with integration among Marine aviation, joint and foreign aviation platforms, and command-control systems.

-Created the Access and Excel databases required for individuals to gain official passports and security clearances.-Assisted Marine foreign nationals in the acquisition of passports through their respective foreign consulates. -Cross training and humanitarian assistance in Columbia,Panama, Ecuador, Peru, Chile, Argentina, --Brazil, South Africa, Ghana and Senegal

-Accurately and successfully organized and delivered weekly intelligence briefs for the Base General that included – but not limited to – local items of interest, weather forecast, and recent activity in areas of responsibility. -Created and delivered oral intelligence briefings to the General staff by combining all-source intelligence during Ulchi Focus Lens, a Republic of Korea – US combined forces simulated combat training exercise.

Master Of Science (Ms), Leadership

Bachelor Of Science (Bs), Agricultural Business Management