James Southerland Email & Phone Number

Oklahoma City, Oklahoma Area

Took calls to resolve issues for users and remoted in, if possible, using Lab Tech, join.me, and screen connect.Handled calls escalated to Rapid Response for in depth troubleshooting.Went to multiple onsite locations for in depth troubleshooting.Worked mainly with terminal server and domain control servers. We had very few local machines and even fewer local machines that weren't reliant on connecting to a terminal session.Mainly worked with RDP and windows based… Show more Took calls to resolve issues for users and remoted in, if possible, using Lab Tech, join.me, and screen connect.Handled calls escalated to Rapid Response for in depth troubleshooting.Went to multiple onsite locations for in depth troubleshooting.Worked mainly with terminal server and domain control servers. We had very few local machines and even fewer local machines that weren't reliant on connecting to a terminal session.Mainly worked with RDP and windows based terminal environments. However, we did support Citrix based environments as we would pick up new clients who had spent a good time in that setup.Fixed issues regarding thinclients and connection to the terminal servers.Worked on the following software; Microsoft office, D+H products such as Laserpro and Jack Henry, Wolters Kluwer applications such as Compliance One, Citrix based remote applications, Arta Lending, Nicola Banking Systems, WinRar, Microsoft Exchange Management Console and Shell, Blauser Software, Blackberry BES client and server applications, iPhone and Android Exchange Management tools, Good App server and client software, Internet Explorer and Google Chrome (those where the main software, but Mozilla Firefox was also used on sparring occasion.), Teller+ software, Calyx point, Office communicator.Installed networking and desktop solutions, including running cable for new network drops, setup of thinclient and local desktops, scanner and printer setup.Managed printer connection to terminal and print servers.Managed shared file permissions and creation on terminal and domain controller servers.Setup and installed servers.Completed server room cleanups.Updated server based software.Worked in both dynamic and static ip environments and routinely setup and adjusted for either environment.Created VPN accounts in the Fortigate VPN firewall and setup Forticlient for external network connection. Show less

Yukon, Oklahoma

Six month contractOversaw installation of toughbook and HP laptops.Troubleshooted One­click aircard software. Resolved connectivity issues for Cisco VPN and Cisco AnyConnect.Resolved issues for Office suite, installation of internally approved applications, network administration, and ARS profiles.Helped in acquisition of assets from buyout of another company. Setup external field site in Waynoka. Created door entry card system for users… Show more Six month contractOversaw installation of toughbook and HP laptops.Troubleshooted One­click aircard software. Resolved connectivity issues for Cisco VPN and Cisco AnyConnect.Resolved issues for Office suite, installation of internally approved applications, network administration, and ARS profiles.Helped in acquisition of assets from buyout of another company. Setup external field site in Waynoka. Created door entry card system for users at external site.Updated inventory through Microsoft Service Manager for newly purchased products for western Oklahoma and the panhandle of Texas.Maintained inventory for temporary computers and peripheral equipment. Show less

Oklahoma City, Oklahoma Area

Take incoming computer issue calls.Solved Office Suite issues.Worked in company wide switch to independent OS image.Activated ports on local switches. Administrated over active directory for users. Resolved tickets involving client setup, office issues, reimaging, web applications, printer setup, network connectivity.

Oklahoma City, Oklahoma Area

Company of 2 computer professionals.Maintained IT services for several small businesses in Oklahoma and surrounding areas. Configure and maintained a Server 2003 Terminal Server environment, Server 2008 Terminal Server environment, small to medium size domain environments, and various small size work group environment.Supported and maintained various versions of windows including Windows Server 2008, Server 2003, Windows 7, Windows Vista, Windows XP, and Windows… Show more Company of 2 computer professionals.Maintained IT services for several small businesses in Oklahoma and surrounding areas. Configure and maintained a Server 2003 Terminal Server environment, Server 2008 Terminal Server environment, small to medium size domain environments, and various small size work group environment.Supported and maintained various versions of windows including Windows Server 2008, Server 2003, Windows 7, Windows Vista, Windows XP, and Windows 2000.Supported and maintained Apple environmentsSupported Microsoft office applications and other custom applications.Maintained backup images.Maintained and setup Network TopologiesMaintained Multi Function Printers.Ran weekly updates of operating systems for client and servers. Updated applications for use in local business through servers.Operated as risk mitigater/security professional on computer systems.Maintained server usability for mapped sessions as well as remote sessions for clients. Supported our customers over the phone, thru remote access software, and in person.Setup local ticketing system (Spiceworks). Show less

Oklahoma City, Oklahoma Area

Generate, assign, and track service requests usingthe automated tracking system, ARS Remedy.Use remote desktop management tools, network administration tools, and technical expertise to provide first­level technical support and user training in response to requests. Provide PC/Tech support including network line activations to the switch Gained role as lead account creation and maintenance when promoted to a higher level.Consulted… Show more Generate, assign, and track service requests usingthe automated tracking system, ARS Remedy.Use remote desktop management tools, network administration tools, and technical expertise to provide first­level technical support and user training in response to requests. Provide PC/Tech support including network line activations to the switch Gained role as lead account creation and maintenance when promoted to a higher level.Consulted users on computer and technology related issues, advising them on way to correct issues.Worked with networking tools such as, remote desktop software, network profile account software, exchange servers.Surveyed servers for proper functions and continued upkeep of software and hardware.Managed the creation, updating, deletion of user’s profiles and accounts. Worked as the team lead for a small team of 3 people for a year and a half. Lead the team into program objectives that where satisfactory for my contracts obligation to the military.Maintained an efficiency protocol change while managing my team.Activated and managed blackberry accounts on a BES server.Worked as server administrator during 2 years on swing shift.Designed batch files and smaller applications being currently used by United States Air Force.Performed duties in a timely but effective manner.Created positive and lasting working relationships with clientele.Spearheaded the creation of application that runs through .xfdl files and autofills text fields to ease the duties of the swing shift.Was routinely the highest producer on the contract for over 2 years. Created documentation to apply reasoning behind the purchase of a specific set of software suitesCreated walk through documentation for many installation steps based on widely used software. Show less

Cyber/Computer Forensics And Counterterrorism

Telecommuted courses through Rose State to Okmulgee.

Associate Of Science (A.S.), Cyber Security

Activities and Societies: Cyber Security Club, Native American Club