Responsibilities• Working as the sole BA on a multitude of portfolio projects at once, such as: new affordability strategy and system (FCA directive), strategy decisioning platform upgrade, new complaints system, Senior Managers Certification Regime (SMCR) (FCA directive), new recruitment management tool, new staff car parking app and reducing manual intervention in customer onboarding• Deliverables for projects included: Business requirements (BRD) in user story format, as-is and to-be process maps, impact assessments, proposals, business cases, supplier request for proposal/information (RFP/RFI), traceability documents, business readiness activities and post implementation reviews (PIR)• Designed process mapping standards to create and own consistent processes across the business including new business onboarding, credit risk, HR, complaints and compliance.• Lead recruiter for new BA and mentoring, as well as assisting recruitment for 3x PM’sAchievements• Continuous workshops with exec’s, business SME’s and external 3rd parties; with ongoing praise for elicitation approach, quality of deliverables and communication• Repeatedly met project deadlines assisted by collaborative partnerships with PM’s to update on progress and mitigate risks• ‘Above and Beyond’ Recognition from CEO for high standards of work and going above and beyond responsibilities for new affordability strategy and system; increasing business volumes by 25% within 6 months

Working on client site at Old Mutual Wealth and at the Department for Communities and Local Government (see below).Achieved BCS Business Analysis Requirements Engineering Practitioner (Jan 2017), Modelling Business Processes Practitioner (Jul 2017) and Business Analysis Practice Practitioner (Feb 2018).

Responsibilities• Discovery project to systematically analyse, document and review the department's handling of National and Official Statistical data from the point of collection through to publication • Facilitate meetings with statisticians and leads to gather current processes, requirements, technologies and pain points.Achievements• Mapped out as-is and to-be user data journeys for each statistical team, showing how data is transformed throughout the 'Process' > 'Analyse' > 'Disseminate' stages of the Generic Statistical Business Process Model• Documented pain-points matrix, overlaying process, practice and technology improvement suggestions• Met tight project milestone deadlines, with its duration being limited.

Responsibilities• Analysis and migration of existing Correspondence Design Documents (CDD’s) for new platform including their content, branding, regulatory compliance, and linking system variables, rules and conditions with a backend database aligned to user stories, workflows and business requirements• Capture of MI, Reporting and Data requirements required by business functions post project implementation• Lead workshops and meetings with SME’s to gather, review and sign off requirements and documentsAchievements• Contribute as part of Oval programme, a strategic initiative to unify, simplify and grow the business by enhancing the legacy Skandia Investment Solutions (SIS) platform and improve customer/adviser experience• Continuous liaising with business stakeholders and 3rd party suppliers to agree requirements and documentation• Effective analysis and merging saw existing 2,000 correspondence letters reduced by 80%, with increased automation

Acquired by Civica UK.Working on client site at Old Mutual Wealth (see above).Achieved BCS Business Analysis Foundation (Feb 2016).

Responsibilities• Management of the Functional Operating Model, ensuring it is updated in line with the Business Operating Model, and made widely accessible.• Setup and maintenance of iSever containing the business repository for process maps, best practices and standards along with process documentation.• Conducting process analysis and workshops, to educate, eliminate and enhance business processes. • Elimination of waste and simplification of business processes by identifying and prioritising areas of the business that require process improvement. • Enforcing process mapping best practices and standards (BPMN), by ensuring that all process maps are consistent through a single dynamic template understandable to all.• Implementing project management process, methods and standards, by building process analysis into the business Effective Project Management methodology. • Continuous liaising with the internal Project Management community to maximise awareness and benefits of business processes and the Programme Management Office as a whole.Achievements• Creation and implementation of ‘Benefits Mapping Framework’ and workshops providing a visual ‘Project Overview’ for inclusion within Initiative Approval pack as presented to Main Board Directors• Continuous liaising with business functions to maximise awareness and benefits of business processes, Project Management Methodology as well as the Programme Management Office as a whole• Awarded ‘Head Prefect’ by Main Board Director in recognition of ‘Outstanding Performance and Contribution’ and elected for ‘Aspire Project’ formed by CEO

Responsibilities• Identify, design and implement areas of improvement within AT focusing around methods and processes to help it become a Testing Centre of Excellence• Managing the departments SharePoint site and documents used internally within AT and the external IS Division• Provide regular updates to managers and team on progress of tasks, highlighting concerns and risks where necessaryAchievements• Improved AT methods and processes through research and initiative to help it become a Testing Centre of Excellence• Designed and created a new fully working informative SharePoint site along with producing and managing its documents• Built relationships within AT, IS division and external companies to assist in achieving goals and gaining positive feedback

Responsibilities• Meeting and greeting visitors and providing helpful site information• Managing busy car parks as part of a team• Selling tickets and literatureAchievements• Developed verbal communication skills to a high level• Maintained excellent staff and customer relations• Enhanced customer service by my professional attitude to managing difficult situations with maturity

Responsibilities• Member of Technical Support Team delivering a quality service to council departments • Diagnosis and resolution of hardware and software problems• Website development and monitoringAchievements• Installed full IT hardware system to facilitate departmental move• Implemented upgrade to VOIP across 50+ phones in department• Acquired many new skills and knowledge from the team