Director, Call Center Operations
Current
Aug 2019 - Present
AeroLeads people directory · profile
James Spann Email & Phone Number
Director, Call Center Operations
at
SohoMD, PLLC
1 work email found
@nyp.org
5 phones found area 212 and 914
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Call Center Operations
Location
Tarrytown, New York, United States
Who is James Spann? Overview
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Quick answer
James Spann is listed as Director, Call Center Operations at SohoMD, PLLC, based in Tarrytown, New York, United States. AeroLeads shows a work email signal at nyp.org, phone signal with area code 212, 914, and a matched LinkedIn profile for James Spann.
James Spann previously worked as Manager, Telecommunications Call Center at New York Presbyterian Hospital and Area Operations Manager at Central Parking System. James Spann holds B.A., Biomedical Sciences from Brown University.
Company email context
Email format at SohoMD, PLLC
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{first_initial}{last}@nyp.org
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AeroLeads found 1 current-domain work email signal for James Spann. Compare company email patterns before reaching out.
Profile bio
About James Spann
Experienced Call Center management professional with a successful record of working in a demanding, fast paced environment, addressing confidential and time-sensitive information. A solid leader, maintaining high quality of services and efficient operations.
Listed skills include Management, Call Centers, Process Improvement, Customer Experience, and 30 others.
Current workplace
James Spann's current company
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4 roles · 40 years
James Spann work experience
A career timeline built from the work history available for this profile.
Manager, Telecommunications Call Center
The call center operated 24 hours a day handling all incoming calls.Operations Management • Managed all aspects of call center operations• Monitored and prepared reports on call activity; identified issues based on statistics, data utilized for peak staffing• Oversaw maintenance of the physical environment• Interfaced with a number of departments regarding service standards• Resolved complaints that had been escalated beyond supervisory level • Vendor management• Represented the dep't at interdepartmental meetings• Prepared and delivered presentations on services/results • Develop policies and procedures in conjunction with other groups’ needs• Authored and Implemented many Policies and Procedures regarding call handling procedures• Established Emergency Notification procedures • Provided training on disaster plan notification proceduresPeople Management• Managed a staff of 35• Dealt with performance issues, i.e. absence, lateness, performance, etc.• Ensured annual hospital training was completed in accordance with compliance requirements, including HIPPA• Implemented a training program for new hires to ensure they were prepared for various of types of calls• Developed Departmental Policy and Procedure Manual• Developed Telephone Operator Handbook and Reference Guides• Implemented a Quality Assurance Program utilized to evaluate Operator performance Directory Services• Implemented an online Directory; replaced and upgraded a former printed version• Utilized Amcom/Spok software for call center technical platformPhysicians’ Answering Service• Coordinated the NYPH Physician’s Answering Services for approximately 475 doctors and other medical professionals across 130 offices within the NYP affiliated centers• Developed and implemented policies for handling calls, message triaging and follow-up.• Maintained current information for on-call and availability of physicians and staff• Generated monthly billing for answering services
1996 - 2017
~21 yrs
Area Operations Manager
Responsible for all aspects of daily operations for 5 parking locations in Manhattan.
1995 - 1996
~1 yr
Telecommunications Supervisor
Formerly NYNEX- Managed a team within a 200 person call center dedicated to service order requests.
1987 - 1995
~8 yrs
1 education record
James Spann education
-
Brown University
FAQ
Frequently asked questions about James Spann
Quick answers generated from the profile data available on this page.
What company does James Spann work for?
James Spann works for SohoMD, PLLC.
What is James Spann's role at SohoMD, PLLC?
James Spann is listed as Director, Call Center Operations at SohoMD, PLLC.
What is James Spann's email address?
AeroLeads has found 1 work email signal at @nyp.org for James Spann at SohoMD, PLLC.
What is James Spann's phone number?
AeroLeads has found 5 phone signal(s) with area code 212, 914 for James Spann at SohoMD, PLLC.
Where is James Spann based?
James Spann is based in Tarrytown, New York, United States while working with SohoMD, PLLC.
What companies has James Spann worked for?
James Spann has worked for Sohomd, Pllc, New York Presbyterian Hospital, Central Parking System, and Verizon.
How can I contact James Spann?
You can use AeroLeads to view verified contact signals for James Spann at SohoMD, PLLC, including work email, phone, and LinkedIn data when available.
What schools did James Spann attend?
James Spann holds B.A., Biomedical Sciences from Brown University.
What skills is James Spann known for?
James Spann is listed with skills including Management, Call Centers, Process Improvement, Customer Experience, Vendor Management, Leadership, Call Center, and Customer Service.
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