Managed book of ~25 centrally-billed franchise networks, converting at-risk relationships into loyal corporate partnerships.Surpassed 100% retention and expanded monthly recurring revenue with wider margins of growth quarter-over-quarter (e.g, 100%, 104.5%, 107%). Grew network MRR by securing new subscribers and selling network-wide upgrades to corporate offices. Traveled nationwide as guest speaker and expert panelist to meetings and conferences for Window World, PostNet, Shine Window Care, and others. Remotely hosted webinars and trainings to enhance network loyalty.Interpreted and presented network data equipping corporate partners to set quarterly goals.Developed and delivered bimonthly and quarterly reports for the Sales department, highlighting KPIs for each networks' product-use and engagement.

Led bimonthly and weekly client-facing trainings and created network-specific webinars and panel discussions. Developed video content for clients to guide app-use and promote product releases. Stabilized revenue streams with targeted retention initiatives (e.g., email, phone, video syncs, training content) by developing client engagement KPIs to define and propel activity. Worked with team leaders to forge unprecedented cross-functionality across CEdu, Sales, Marketing, and Support teams.

Compiled weekly lists of churn-risk clients using NPS results and Support-team report-backs.Iteratively trained Support frontline to bolster service quality and combat churn trends.Reversed cancellations and retained subscriptions to protect monthly recurring revenue.

Assisted clients in using accountsEducated clients to align in-app actions with best hiring practices.Developed relationships with key contacts within various networks’ client bases.

Provided on-demand counseling, planning, education, and resource referrals for all relationship inquiries and active crises across U.S., Guam, and Puerto Rico. Coordinated with local, state, and federal agencies such as Adult Protective Services, Child Protective Services, and local shelter providers when relevant.