James Saunders

James Saunders Email and Phone Number

Founder @ RUGGED OPTIMIST
Grand Rapids, MI, US
James Saunders's Location
Grand Rapids, Michigan, United States, United States
About James Saunders

Founder of #ruggedoptimist. www.ruggedoptimist.comStrategic relationships manager touting 10 years as a persuasive, consultative professional. Trusted spokesman presenting 250+ webinars in 3 years and speaking nationwide as a subject matter expert for hiring businesses. Completed CareerPlug's Leadership Development program in 2022 and certified in the Domestic Violence Crisis Intervention Model. Rugged optimist and opportunity sleuth.

James Saunders's Current Company Details
RUGGED OPTIMIST

Rugged Optimist

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Founder
Grand Rapids, MI, US
Employees:
1
James Saunders Work Experience Details
  • Rugged Optimist
    Founder
    Rugged Optimist
    Grand Rapids, Mi, Us
  • Careerplug
    Sr. Partner Success Coordinator (Lvl. 3/3)
    Careerplug Nov 2022 - Feb 2024
    Austin, Texas, United States
    Managed book of ~25 centrally-billed franchise networks, converting at-risk relationships into loyal corporate partnerships.Surpassed 100% retention and expanded monthly recurring revenue with wider margins of growth quarter-over-quarter (e.g, 100%, 104.5%, 107%). Grew network MRR by securing new subscribers and selling network-wide upgrades to corporate offices. Traveled nationwide as guest speaker and expert panelist to meetings and conferences for Window World, PostNet, Shine Window Care, and others. Remotely hosted webinars and trainings to enhance network loyalty.Interpreted and presented network data equipping corporate partners to set quarterly goals.Developed and delivered bimonthly and quarterly reports for the Sales department, highlighting KPIs for each networks' product-use and engagement.
  • Careerplug
    Client Education Retention Lead
    Careerplug May 2022 - Nov 2022
    Austin, Texas, United States
    Led bimonthly and weekly client-facing trainings and created network-specific webinars and panel discussions. Developed video content for clients to guide app-use and promote product releases. Stabilized revenue streams with targeted retention initiatives (e.g., email, phone, video syncs, training content) by developing client engagement KPIs to define and propel activity. Worked with team leaders to forge unprecedented cross-functionality across CEdu, Sales, Marketing, and Support teams.
  • Careerplug
    Retention Lead (Sr. Hiring Expert, Lvl. 3/3)
    Careerplug Oct 2020 - May 2022
    Austin, Texas, United States
    Compiled weekly lists of churn-risk clients using NPS results and Support-team report-backs.Iteratively trained Support frontline to bolster service quality and combat churn trends.Reversed cancellations and retained subscriptions to protect monthly recurring revenue.
  • Careerplug
    Hiring Expert (Client Support Specialist)
    Careerplug Nov 2019 - Oct 2020
    Austin, Texas, United States
    Assisted clients in using accountsEducated clients to align in-app actions with best hiring practices.Developed relationships with key contacts within various networks’ client bases.
  • National Domestic Violence Hotline
    Crisis Intervention Advocate
    National Domestic Violence Hotline Dec 2014 - Nov 2019
    Austin, Texas, United States
    Provided on-demand counseling, planning, education, and resource referrals for all relationship inquiries and active crises across U.S., Guam, and Puerto Rico. Coordinated with local, state, and federal agencies such as Adult Protective Services, Child Protective Services, and local shelter providers when relevant.
  • Grassroots Campaigns
    Field Canvasser (Subscription-Based Donations)
    Grassroots Campaigns Sep 2013 - Sep 2014
    Austin, Texas, United States

Frequently Asked Questions about James Saunders

What company does James Saunders work for?

James Saunders works for Rugged Optimist

What is James Saunders's role at the current company?

James Saunders's current role is Founder.

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