James Stander Email & Phone Number

Fort Worth, Texas, United States

Manage a team of 9-13 direct reports, that works the high-risk accounts in collections at Mercedes-Benz Financial Services, alongside of two peers that manage the same size teams. I also manage and build relationships with our Repossession Vendors, Skip Vendors, and Contracting Agencies. Achievements-Currently have the largest positive transition of my direct reports into new promotions. -Lead new changes in the department on how we handle Mass. accounts, communication to the floor, improved the relationship between Collections and Remarketing departments, several other changes that made the agents ability to accomplish their work more effectively.-Brought on two new Skip Vendors-Made our legal options more accessible and easier to understand to pursue

Dallas/Fort Worth Area

To collect balances and/or recover vehicles through skip tracing techniques on Skip Charged Off accountsfor the Daimler Truck Financial portfolio. Achievements:- Raised collections rates by over 200% within the first six months through initiatives that I championed on- Won Employee of the Quarter for 2nd Quarter 2017. That was my first Quarter in the departement. - Awarded Internal CustomerOne Super Star Nov 2017. Company-wide award within Fort Worth Office

Dallas/Fort Worth Area

This position is additional to the Remarketing Program Advisor. This position handles accounts that fall under a walk-away retail balloon, instead of a lease, due to tax reasons in Cook County, IL.Wrote a manual for the procedures to handle these accounts within 60 days after the account is terminated. Train new agents that were selected by their Team Leaders.

Dallas/Fort Worth Area

Employee of the Month: January 2016Nominated EoM: April 2016Runner up EoM: June 2016This position has dual function responsibility to market current lease maturity strategies/incentives directly to customers as well as collecting lease end balances for lease accounts. Contact customers prior to lease maturity and post maturity to develop high levels of customer/dealer satisfaction resulting in added value by ensuring customer loyalty. The purpose is to act as liaison between the customer, the dealership and internal departments within MBFS to sell, promote & support current remarketing strategies. -Provide support/resolution through timely responses to customer/dealer through phone, email, workbasket and direct mail inquiries -Establish contact with customers prior to lease end by phone or correspondence -Promote/sell current marketing strategies-Give clear directions to customers for purchase of vehicles or contract extentions -Establish contact with customers regarding lease end balances by phone or correspondence-Research and analyze customer questions and disputes

Dallas/Fort Worth Area

Set department record for the lowest delinquency. To collect payments or offer payment solutions on past due accounts in an effort to reduce losses. Work a group of assigned accounts from 60 to 120 days past due, while handling inbound call volume. Discuss and recommend work out arrangements for qualifying customers when needed. Be a consultant to our customers while providing them a CustomerONE experience. 1. Collect delinquent payments from customers via phone pay, Quick Collect and mail,while adhering to regulatory requirements. Negotiate payment solutions on delinquentaccounts when the customer cannot make an immediate payment. Provide superiorcustomer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken. 2. When contact is a challenge, perform skip tracing to locate clients and collateral byobtaining phone numbers and address for delinquent customers through authorizedmeans (including, but not limited to the following actions): 3. Present recommendations to management regarding the final resolution forun-collectible accounts 4. Offer feedback and recommendations on processes currently in place and trainingreference materials.

Midwest City, Oklahoma

Work along side with the President to plan & execute events for Alumni within Oklahoma and surrounding areas.

Manage Facebook page, record keeping, organize events, organize national paper work, create newsletter, manage email list, and create new programs to retain and encourage new participation.

Tulsa, Oklahoma Area

Orchestrated and supervised a complete tree survey project of all 30,000 trees that were planted since 1976. Developed maps, and a complete database on Microsoft Access in order to allow Up With Trees to have a complete knowledge of their tree history, sponsor history, and to use it with operations. Currently maintaining database, supervising community service workers on the daily bases, and taking on any operations projects that come up.

Tulsa, Oklahoma Area

Paid internship, assign projects that involve office duties, coordinating duties, program duties, and development duties.