James Staring Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Markham, ON

• Managed transition of multi-million dollar client implementation into operational model. Led team of 15 multi-national professionals to support multiple clients and define, develop, and deliver product releases.
• Restructured application maintenance and support (AMS) team, utilizing both local and offshore members, improving team efficiency and reliability, and providing greater breadth of support for customers.
• Established more consistent methodology and release schedule, leading… Show more Managed transition of multi-million dollar client implementation into operational model. Led team of 15 multi-national professionals to.
• Established more consistent methodology and release schedule, leading to increased customer satisfaction and quality. Show less

Markham, ON

• Established and maintained Project Management Office overseeing $20M+ worth of projects annually.
• Developed portfolio and project management standards and processes implemented across the department, improving quality and increasing efficiency.
• Maximized utilization of all members through accurate forecasting, reducing downtime.
• Compiled portfolio dashboard statistics, enabling measurement and monitoring of project success and highlighting areas to reduce costs and increase… Show more Established and maintained Project Management Office.
• Compiled portfolio dashboard statistics, enabling measurement and monitoring of project success and highlighting areas to reduce costs and increase productivity.
• Created tools, including standard estimation tool and resource forecasting tool, improving efficiency and standardizing processes.

Markham, ON

• Managed team of 70+ members, including Business Analysts, Software Developers, Project Managers, and Quality Assurance Analysts, to support and deliver professional services to clients totaling over $20M annually.
• Defined procedures, enabling allocation of resources and more efficient delivery of projects to multiple clients.
• Hired, trained, and developed members in various roles, promoting knowledge sharing.

Markham, ON

• Managed relationship with several high-profile clients to identify and deliver solutions to meet client needs and increase revenue.
• Managed customer billings, ensuring accuracy and timeliness.
• Investigated and resolved customer issues, improving customer satisfaction.

Toronto, Canada Area

• Led creation of team of 5 professionals to manage new product implementations. Managed schedule and procedures for 6 after hours support team members.
• Maintained overall utilization level of greater than 80% for all direct reports by effectively allocating workload across the team.

Toronto, Canada Area

• Designed and developed software solutions for wealth management clients.
• Wrote functional specifications and technical design documents, and programmed custom solutions for clients, increasing revenue and client satisfaction with product.

Toronto, Canada Area

• Managed relationship with several clients to identify and deliver solutions to meet client needs and increase revenue.
• Managed customer billings, ensuring accuracy and timeliness.
• Investigated and resolved customer issues, improving customer satisfaction.
• Defined customer requirements and customized software to meet their needs.

Administrative And Commercial Studies

Criminology