James Steele Email & Phone Number

Gulf Breeze, Fl

• Extremely knowledgeable in AppRiver SecureTide spam and virus filtering, SecureSurf web protection, and Cirius email encryption.• Excellent verbal and written communications skills, easily translates technical information to non-technical clients and users.• Quickly and efficiently diagnose and correct e-mail deliverability issues to ensure client emails reach the intended recipients.• Provides support in all aspects of connectivity between AppRiver products and client systems, including, but not limited to, mobile devices, workstations, servers, and applications.• Point of escalation for Tier 1 personnel on complex technical issues.• Microsoft Office 365 Exchange, Lync, and SharePoint management.• Microsoft Exchange 2007/2010/2013 mailbox administration.• Extensive Powershell scripting experience.• Ensure optimum hardware and software configuration to maximize system efficiency.

• Demonstrated listening and analytical skills with the ability to obtain key information and resolve complex service problems quickly.• Provided a full range of technical support for products and services in a prompt, efficient, and professional manner.• Optimize hardware and software configurations to maximize product functionality.• Skilled at gaining the end user's cooperation to work through the troubleshooting process, delivering a quality experience and reducing the need for site visits.• Expert knowledge in use of service with various hardware and software platforms.• Proven track record of meeting or exceeding all sales goals.

• Designed and administered training for customer service personnel.• Managed multiple projects, from small to medium scale.• Provided training, mentorship, and supervision for 15 people throughout the department and 20 personnel in other departments.• Improved customer service based on client feedback through the development of new policies and procedures, and improvements on existing processes.• Developed and maintained daily, weekly, monthly, and yearly reports.• Responsible for the storage and use of classified information and equipment.

Master’S Degree, Information Systems

Bachelor Of Science (B.S.), Communication

Bachelor Of Arts (B.A.), Communication, General