James Steele Email & Phone Number

Gulf Breeze, FL

• Extremely knowledgeable in AppRiver SecureTide spam and virus filtering, SecureSurf web protection, and Cirius email encryption.
• Excellent verbal and written communications skills, easily translates technical information to non-technical clients and users.
• Quickly and efficiently diagnose and correct e-mail deliverability issues to ensure client emails reach the intended recipients.
• Provides support in all aspects of connectivity between AppRiver products and client systems, including, but not limited to, mobile devices, workstations, servers, and applications.
• Point of escalation for Tier 1 personnel on complex technical issues.
• Microsoft Office 365 Exchange, Lync, and SharePoint management.

• Demonstrated listening and analytical skills with the ability to obtain key information and resolve complex service problems quickly.
• Provided a full range of technical support for products and services in a prompt, efficient, and professional manner.
• Optimize hardware and software configurations to maximize product functionality.
• Skilled at gaining the end user's cooperation to work through the troubleshooting process, delivering a quality experience and reducing the need for site visits.
• Expert knowledge in use of service with various hardware and software platforms.
• Proven track record of meeting or exceeding all sales goals.

• Designed and administered training for customer service personnel.
• Managed multiple projects, from small to medium scale.
• Provided training, mentorship, and supervision for 15 people throughout the department and 20 personnel in other departments.
• Improved customer service based on client feedback through the development of new policies and procedures, and improvements on existing processes.
• Developed and maintained daily, weekly, monthly, and yearly reports.
• Responsible for the storage and use of classified information and equipment.

Master’S Degree, Information Systems

Bachelor Of Science (B.S.), Communication

Bachelor Of Arts (B.A.), Communication, General