James Steepe Email & Phone Number

Responsible for helping maintain, maximize and improve the digital banking experience by focusing on the member’s needs. Position requires a combination of knowledge in the web and mobile development life cycle, understanding the inner workings financial products, the ability to collaborate other teams, following digital banking trends, and understanding member’s needs. This encompasses mobile, desktop, voice or any other digital channel.

Configuring call center application settings, maintaining reporting documentation, assisting ITS with e-Commerce projects, strategies, enhancements, and initiatives, and serving as a resource in special projects as assigned. Responsible for supporting M1st digital engagement platform and working with the vendor/s to maintain, expand and enhance the digital platform. This includes creation of workflows, data monitoring and reporting, creation of AI bot capabilities, queue development, and… Show more Configuring call center application settings, maintaining reporting documentation, assisting ITS with e-Commerce projects, strategies, enhancements, and initiatives, and serving as a resource in special projects as assigned. Responsible for supporting M1st digital engagement platform and working with the vendor/s to maintain, expand and enhance the digital platform. This includes creation of workflows, data monitoring and reporting, creation of AI bot capabilities, queue development, and programing. Show less

Mechanicsburg, Pennsylvania, United States

New online account review, online Chat services, electronic services support for branch and departments, complex phone transactional requested such as wire transfers.

Mechanicsburg, Pennsylvania, United States

Assisted individuals with their personal insurance needs such as home, auto, & life insurance.