James Stojan Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

In my role as Account Executive I manage some of Dialog’s largest accounts and drive continued growth of Dialog’s telecommunications and utilities portfolios as well as numerous government accounts by way of identifying new business opportunities whilst carefully managing client satisfaction and profitability. I am also responsible for managing business.

I ensured that Datacom delivered an exceptional level of service in line with contractual agreements for my customers. I was responsible for client satisfaction by fostering relationships with my customer and ensuring that services are delivered according to service level agreements. I strove to build valuable working relationships with my customers as.

I was accountable for the management and delivery of services for my portfolio of accounts in line with contractual agreements. I developed and drove service improvement plans and strategies to deliver value and assure service delivery excellence across BAU and project streams.By managing the delivery of Dimension Data’s core service offerings –.

In this role I established a Service Management Office (SMO) to be the custodian of all Service Management processes (Incident, Problem and Change management etc.) for one of UXC Connect's largest customers. The SMO provided service management oversight of BAU and project activities as well as continual service improvement across all ITSM processes..

Melbourne, Australia

Based at the customer site, I was required to work closely with key customer stakeholders and internal UXC resolver groups to provide timely and effective management of critical incidents and problems in order to deliver contracted services and maintain the integrity of a business critical, state wide technical environment.

I was responsible for major incident management, problem management and change management, including the effective management of customer relationships and engagements with third party vendors.

• I was the technical and service delivery lead for a Victorian government programme to establish a shared services environment for TAFE institutes. As part of my engagement I was responsible for the design and ongoing.
• Requirements gathering
• Developed ITSM processes
• Vendor management
• Creation and management of RFP documentation
• End to end coordination of the RFP process

I was responsible for the delivery of 24x7 managed services to health agencies across Victoria, including Fibre WAN, Windows, VMS Sun RealityX, servers, critical clinical systems, internet and remote access services and various ADSL, GWIP and Microwave networking services, the majority of which were hosted across three commercial data centres.

• Restructure the Alfred Hospital Local Area Network. The restructure consisted of splitting the Alfred Hospital LAN into multiple broadcast domains on a departmental basis.Responsibilities and achievements:
• Lead role in the restructure of the Alfred Health LAN
• Assumed role of primary user contact
• Completed project ahead of schedule
• After hours implementation
• First and second level network support

• Provide quality end-user technology support services across hardware and software environments to Alfred Health users. Assisting end-users to efficiently and effectively use Information Technology services, by.
• Provide first and second level desktop support to a user base of 6000+ users
• Rotating shifts on the service desk
• Remote management and assistance across multiple campuses
• Three to six month term appointments at other Alfred health sites
• Management of user accounts Technology supported:

• Provide staff of BHP Billiton with technical support of desktop computers, applications and related technology. Support includes installation of computer systems and peripherals. This position required excellent.
• Windows 95
• Windows NT
• Windows 2000
• Microsoft Office Suite
• Printers and scanners

(One Month Contract)The city of Yarra is a geographically dispersed government entity with over 500 users. James was involved in a technology refresh across all sites and platforms.

Master Of Business Administration (Mba) Executive

Itil Practitioner Certificate In Operational Support And Analysis

Itil Practitioner Certificate In Release, Control And Validation

Includes Change, Release and Configuration Management

Cisco - Securing Networks With Pix And Asa

Itil Foundation Certificate

Education record

Education record