Head Of Product & Growth
Melville, New York, Us
Recruited to rejuvenate the core business with innovative, human-centric technology solutions, transforming the nature of payments in the business with mobile and in-person payment systems elevated by real time data to deliver personalization, increase engagement, improve quality of service, and reduce operating costs and complexity. Designed, built, scaled, and optimized CSC's connected device platform and consumer payment experiences from launch to nationwide scale.→ Launched and scaled 4.6-star mobile payment apps used by millions→ Reduced loss due to fraud with product capabilities, platform data, and process enablement→ Grew digital payment adoption with innovative app-less QuickPay mobile web payment experience→ Hired and led Product Management, Product Design, and User Research teams → Led with data and observability, and unlocked user engagement driving growth, by implementing a modern product and customer engagement stack to enable performance-driven product management, marketing, and operational efficiencies: realtime product analytics and consumer usage data, realtime platform and fleet asset telemetry, customer data platform and pipeline, attribution engine, omnichannel lifecycle messaging→ Applied human-centered design and user research to identifying insights and opportunities to better serve users→ Navigated the complexities of regulation, compliance, partnerships, integrations, fraud controls, and security required to meet the needs of a highly demanding market segments and consumer user base→ Designed and built internal tools and products to enable nationwide operations→ Mobile, Web, Cloud, API, Hardware, Device Connectivity, Networking, AI, Compliance, Fraud, IAM