James Surrey Email & Phone Number

Engelwood, CO

• Oversee and administrate Office 365 operations, including Exchange, SharePoint, Intune, and Teams
• Oversee long term projects such as software and hardware changeovers
• Assist the employees and field staff with any technical issues that arise
• Deploy and upgrade hardware to the specifications set by the IT department
• Deploy and upgrade software in compliance with current security standards
• Create and maintain virtual environments

Portland, OR

• Upgrade computer equipment, including hard drives, RAM, and motherboards
• Ensure that the new hardware is compatible and runs smoothly
• Upgrade software where needed and preform network troubleshooting and management
• Assist the employees with technical issues that arise

Portland, Oregon Area

• Cutco roadshow demonstrations in Costco’s across the US.
• Engage customers in order to demonstrate product.
• Engage multiple customers at once while maintaining a calm demeanor.
• Manage travel and preparations for each roadshow.
• Manage and track inventory and sales.
• Ensure product skids arrived and compare contents to the packing list.

Milwaukie, OR

• Used sales and management strategies to boost sales and customer retention.
• Oversee operations on the sales floor.
• Process incoming and outgoing firearm transactions in compliance with ATF regulations
• Process firearm background checks through the Oregon State Police NICS portal
• Double check all ATF Form 4473’s processed by myself and employees
• Delegate employees to accomplish tasks within the store.

Portland, OR

• Engage customers to find their needs in a mobile device.
• Explain different plans and price points to customers.
• Maintain a high leveled variety of wireless product knowledge.
• Always have a positive and respectful demeanor.
• Assisted with returns, customer dissatisfaction and other customer services.

Tualatin, OR

• Maintain high levels of follow-up with potential customers and actual customers.
• Be specialized in the assessment of customer's sleeping needs.
• Intimately know each piece of product and be aware of changes.
• Independently run and manage a store with the utmost integrity.
• Recommend a mattress that suits a customer's sleeping and financial needs.

Tualatin, OR

• Assess the customer's understanding of technology.
• Adapt technological explanations to suit each customer.
• Maintain the product knowledge and flexibility to change departments frequently.
• Assisted with returns, customer dissatisfaction and other customer services.

La Pine, OR

• Greet customers entering the store and engage to find their needs.
• Built relationships for brand loyalty to increase sales and retention of customers.
• Assisting customers that don't understand technology patiently and respectfully.
• Received drop shipments and compared it to the packing list.
• Stock merchandise on the sales floor.
• Arranged the store and displays according to set planograms.

La Pine, OR

• Assembled steel trusses and structural wall panels.
• Oversaw inventory control and quality inspection.
• Remove building materials from truck and compare with the packing list.
• Packaged merchandise for shipment and updated shipping bill of lading.
• Operated forklift during loading and unloading of product.
• Trained new employees in building processes.

Associates, History

I attended a variety of classes related to my major field of study. Classes included US and World history, Mythology, Maths, and Social.

High School Diploma, High School Diploma