James Tallack Email & Phone Number

London, United Kingdom

Senior policy adviser role in the Redress and Consumer Insight Department within the FCA's Consumers and Competition Group. Current and recent projects include:-Policy lead for the 2017 review of the FCA-mandated economic assumptions used in the preparation of projections for packaged products, including personal pension schemes-Policy lead for the FCA's work to expand the Financial Ombudsman Service to larger SME complainants-Policy lead for the 2018 review of the Financial Ombudsman Service's award limit-FCA policy lead for the 'onshoring' of various EU consumer protection legislation in preparation for Brexit-Policy lead for advising the FCA Oversight Committee on its oversight of the Financial Ombudsman Service, including approval of the Ombudsman Service’s annual budget -Management of the FCA’s relationship with the Financial Ombudsman Service

London, United Kingdom

-Led the development of the CAA’s policy on the implementation of its consumer information duty under the Civil Aviation Act 2012, including writing the statutory policy statement and carrying out extensive stakeholder engagement -Led the CAA’s work to reform consumer redress arrangements through the development of voluntary alternative dispute resolution (ADR) in the sector, including planning and commissioning consumer research to inform policy design, and managing the CAA's relationship with the ADR and aviation industries, government and consumer advice bodies -Developed the CAA’s policy on establishing an independent consumer challenge and scrutiny function to further the CAA's statutory duty to consumers in its economic regulation of Heathrow Airport-Management and advisory role for the CAA Consumer Panel - a group of independent consumer policy experts tasked with helping the CAA take account of the interests of consumers in its policy development and decisions

London, United Kingdom

-Responsible for Which?’s work on reforming the retail energy market, including developing policies on the simplification of energy tariffs, energy bills and other consumer communications -Played a leading role in researching and writing Which?'s Imbalance of Power report on the case for reforming the energy retail market -Led Which?'s engagement with Ofgem on the Retail Market Review, including participation in roundtables and working groups on information remedies -Worked with others in Which?, including campaign teams and Which? publications and online platforms to achieve positive change, and promoted change personally through the media -Sought out relevant experts to contribute to the development of policy thinking, including establishing an expert panel -Line managed Policy Interns

London, United Kingdom

Qualified, led and coordinated business intelligence research covering topics across FCBI's business sectors (renewable energy, business ethics and corporate responsibility, oil and gas and utilities, travel and transportation, pharmaceuticals and healthcare, and automotive telematics)

London, United Kingdom

-Planned, coordinated and wrote-up research projects for publication in Which? on a wide range of consumer-related topics, often involving original quantitative and/or qualitative research -Researched complex and diverse consumer issues, such as rail ticketing, domestic solar energy sales practices and 'green' levies on energy bills and translated the findings into hard hitting investigative articles in Which?, frequently attracting significant media coverage and helping to inform Which?'s policy and campaigning activities -Represented Which? as a spokesperson in broadcast and print media interviews and at external events (e.g. conferences, press briefings)

Berlin Area, Germany

Nottingham, United Kingdom

Master’S Degree, Corporate Governance & Business Ethics, Distinction

-Part-time evening study of the complex and changing relationships between business corporations, their stakeholders (shareholders.

Bachelor’S Degree, German With European Studies, Upper Second Class (2:1)

-School courses on Europe's economic, legal, cultural and sociological contexts -Major focused on German history, literature, society.

Education record