James Beveridge Email & Phone Number

Preston, MD, US

Seaford, Delaware

• Communicates with 10 cross-functional team members regularly, building relationships throughout the company to ensure goal achievement.
• Analyzes customers’ needs and upsells solutions to both new and existing customers, achieving store sales goals of over 100% attainment per month.
• Completes 10 cold calls daily to publicize the company’s mission and attract new business.
• Provides exceptional customer service, resulting in a 98% satisfaction rating.
• Manages all administrative aspects of the sale, including the completion of customer contracts and warranties.

• Utilized strong knowledge of all products, accessories, pricing plans, promotions and service features to educate the customers, ensuring the best fit for their needs.
• Effectively handled up to 50 customers daily, ensuring each was provided with high-quality service, attention and consideration.
• Multitasked and prioritized every day, including the role of Acting Manager for another store.
• Delivered on duties associated with delivery, pick-up and troubleshooting issues.
• Upheld impeccable personal standards that made customers feel welcome and comfortable.

Cambridge, Maryland

• Attended to up to 10 critical tasks daily, including assisting servers, engaging customers and solving problems in the food and beverage department.
• Implemented managerial and interpersonal skills to lead both front house and kitchen staff.
• Achieve over 100% increase in revenues by upselling clients: assisted in the company achieving record-breaking growth.
• Assisted with training, and development of qualified employees.
• Ensured smooth functioning operations of the restaurant area to maintain a high standard of customer satisfaction and perform within brand expectations.