James Teo Email & Phone Number

Singapore

• Leading Chubb’s End User Services Team of 63 in 16 countries across Asia Pacific to support over 14,000 end users.
• Passionate focus on the End User Experience from on-boarding, business as usual operations to user off-boarding
• Owner and driver of end user strategy in APAC, defining APAC standards that at times deviate from global
• Management of over 17,000 physical and VDIs workstations, ensuring currency of OS, software and security patches
• Technology adopted include Windows Autopilot, System Centre Configuration Manager (SCCM) and VMWare.
• Lead adherence and enforcement of global policies from Identity Access Control, Security Application and Technology standards, Governance and Change Management

Singapore

• Enterprise managed services Transition & Transformation project delivery
• Desktop Management System Competency Lead for in-house Service Delivery Management Team
• Data Centre Infrastructure Lead for enterprise transition and transformation projects
• Fostered collaboration between Engagement, Transition/Transformation and steady state teams
• Spearheaded and led the adoption of industry best practices, processes and disciplines to achieve best outcome
• Enterprise engagement support, solution architecture for Enterprise Desktop Management System

Singapore

• Regional launch of Fujitsu’s Infrastructure as a Service (IaaS) and IT Management as a Service (ITMaaS) offering
• Collaboration with regional team to deploy new cloud offerings on the Global Cloud Platform
• Vendor Management to establishing non-core program services
• Forms teaming arrangements within the corporation and with other companies.
• Identifies potential clients, develops client-oriented marketing strategies, creates client-oriented service offerings
• Initiates contact with clients and presents service offerings to clients

Singapore

• Overall responsibility for the deployment of Fujitsu Global Cloud Platform in Singapore, serving regional countries.
• Billing integration of Fujitsu’s Global Cloud Platform with Fujitsu’s Regional Financial System for automated customer billing.
• Development and implementation of local and regional processes to support customer on-boarding, billing and service management
• Managing of communication across Fujitsu’s local and global organisation stakeholder
• Serves as single point of contact in Asia for the rollout of supporting Services Management functions
• Management of key stakeholders across project

Singapore

• Management of MetLife projects in AP including Australia, Hong Kong, China, India, UK, Ireland & Belgium.
• Consolidation of MetLife AP data centres into Singapore
• Facilitated the deployment of MetLife’s AP disaster recovery implementation in China with time critical recovery point objective (RPO) of 30 minutes and recovery time objective (RTO) of 2 hours.
• Stakeholder Management
• Transfer to Steady State, a stable IT operation that meets predefined delivery requirements
• Establish a formal change control process early in the Transition planning phase and maintain audit readiness

Singapore

• Global Transition Manager (End User Computing), successful established IT Services to over 204 customer overseas offices located across 46 countries, for Singapore Airlines (SIA). This was a high-risk project with.
• Regional Service Delivery Manager for desktop and infrastructure support services, spanning 14 countries in AP for the second largest Chemical Manufacturer in the world, DOW Chemical.
• Managed Services Delivery Manager for Exxon Mobile, Monetary Authority of Singapore, Ministry of Communication and Information Technology and Media Development Authority
• Consistently achieved a Customer Satisfaction Rating in excess of over 90% for managed projects