James Giles Email & Phone Number

Saratoga Springs, UT, US

• Recruited by CEO to oversee product strategy and development of this white-label mobile application platform for universities, delivering personalized user experiences through AI and machine learning, breaking down.
• Delivered the Stenaverse platform from concept to launch, pivoting its strategic focus from NIL athletics to crowdfunding and ultimately to a white-label mobile application platform, consolidating up to 15 university.
• Shaped product strategy by collaborating daily with the CEO and COO, aligning the roadmap with market needs and university objectives while serving as a subject matter expert in leadership consultations to drive.
• Increased registrar office revenue 8x by integrating blockchain technology to authenticate diplomas and transcripts, automating a previously manual six-week process.
• Created a top-of-funnel data analytics layer, breaking down data silos to provide actionable insights that improved university decision-making and services.
• Secured foundational partnerships, including agreements with major platforms like Ticketmaster and a launch agreement with the University of Utah, positioning the platform for growth across Big 12 schools.

Lehi, Utah, US

• Brought on to act as a critical product manager as part of a comprehensive project accelerator focused on consulting with and supporting a diverse spectrum of incoming fintech / crypto projects to drive the successful.
• Increased operational efficiency by providing SME insights to C-Suite, aligning cross-functional teams across Marketing, Sales, UX, and Tech Leads, and developing user stories to streamline operations, including a.
• Achieved a +30% increase in new users two weeks after BETA launch by leading user research, aligning team collaboration, and managing MVP startup projects from conception to launch.
• Boosted ecosystem revenue and community engagement by launching a marketplace that enabled 15 crypto startups to sell products and services globally.
• Enhanced scalability and token utility for 6 pre-launch crypto startups by delivering strategic guidance on tokenomics and operational best practices.

During my time as Co-Founder at ROOMERS, I achieved significant milestones in launching an innovative interior design marketplace, Roomers.us, catering to crucial market needs and demonstrating a strong product-market fit. Highlights of my contributions include:Market Entry and Research: Successfully introduced Roomers.us, an interior design marketplace.

Draper, UT, US

• Recruited by the senior leadership team to take over a key product management role focused on leading a high-performance, cross-functional team tasked with product integrations from inception to full implementation of.
• Instrumental in generating over $250MM in new revenue over the first 10 months in the role by successfully boosting team production and facilitating exceptional cross-functional collaboration across the development.
• Improved essential application flow and increased underwriting success by investigating / isolating gaps, leading the initiative to build new features, and coordinating with multiple engineering and design teams to.
• Successfully launched LeasePay physical card, virtual card, and consumer mobile app products by leading a team of 8 developers to create use cases for the API servicing and prioritizing the backlog based on optimal.
• Reduced integration time by 25% and improved merchant onboarding experience by designing use cases, creating user stories, and partnering with engineering to develop a new developer portal.
• Successfully developed an entirely new vertical and facilitated the realization of a new direct-to-customer application, adding $30MM of new revenues in 6 months by leveraging expertise in product management, market.

Boston, MA, US

• Created use cases, worked closely with a team of engineers and UX/UI designers, and saw end to end development and design for new text to speech, speech to text, and voice recognition technologies that were used to.
• Acted as the Product Owner of both customer-facing and internal educational materials and communications for a new voice biometric security system
• Conducted multiple 1:1 empathy interviews with clients who had a particular experience to gather feedback for the product team
• Lead an initiative to understand clients from Louisiana customer experience, which resulted in discovering and fixing several issues with company processes
• Conducted Innovation Mindset training for various teams across the company, including mid to senior-level leadership

Boston, MA, US

• Worked with advisors on engaging clients, running sales plays, and growing books of business to over 13 billion in assets within my team
• Provided high-level guidance and strategy to clients to create a pre-appointment plan for advisors, freeing up over 30% of their time
• Consulted high net worth clients on inactive 401k plans, which lead to a 60% increase in retention

• Developed go-to-market strategies, identified impactful solutions and use cases, and executed digital marketing strategy with various stakeholders, saw 60% increase in engagement month over month
• Established strategic relationship with business partners leading to over 50% increase in sales

Draper, UT, US

• Sold and upsold customers internet/phone home services, ranked in the top 10% of all employees for performance
• Supervised up to 10 team members; conducted weekly team trainings and 1 on 1 evaluations
• Clearlink Employee of the Month, and Employee of the Quarter

Olean, NY, US

• Interviewed and hired potential employees
• Performed trainings for new hires

Master Of Information Systems, Product Management

Bachelors, Business Managment