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As a results-driven Product Manager, I have with built a proven track record of driving multimillion-dollar revenue growth through visionary leadership and innovative product strategies in edtech, blockchain, and fintech. I have excelled as an Innovative Contributor, launching market-leading products by aligning business goals with cutting-edge technologies, including AI, machine learning, and blockchain, to enhance user experiences and streamline operations. Throughout my career I have build a clear reputation as a Creative Business Optimizer by improving business efficiency, saving organizations hundreds of millions by designing and implementing transformative systems, processes, and SOPs that drive scalability and agility.QUALIFICATIONS• Drove product strategy and development for edtech and blockchain solutions, taking products from concept to launch and optimizing engagement through market research and data-driven pivots.• Identified market opportunities and guided product direction through user research, usability studies, and experiments, collaborating with UX and engineering teams to validate assumptions and refine seed / pre-seed cryptocurrency offerings.• Advised startup leadership and C-suite executives on crypto and blockchain technologies, providing strategic insights and aligning cross-departmental initiatives with core business objectives.• Enhanced team performance by building high-performing cross-functional teams, streamlining onboarding, fostering innovation, and supporting growth within scaling startups.• Boosted user engagement and decision-making by implementing AI-driven personalization features and creating analytics layers to provide actionable insights from user behavior.• Identified high-value, low-effort opportunities by increasing efficiency and revenue by automating processes with blockchain technology, reducing manual effort and driving operational improvements.STRENGTHSCampaign Management | Communication | Consultation | Continuous Discovery | Cross-functional Collaboration | Developing Roadmaps | Driving User Adoption | Integrating Behavior Data & Customer Feedback | Market Positioning | Market Research | Negotiation | New Product Rollout | Prioritizing Initiatives & Projects | Product Analytics | Product Development | Project Coordination | Project Management Software | Project Plans | Project Teams | Requirements Gathering | Research & Trend Analysis | Resource Allocation | Sequencing | Sprint Planning | Strategy Development | Synthesizing Technical Concepts | Testing Practices
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Head Of ProductThe Stena GroupSaratoga Springs, Ut, Us
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Product ManagerStenaverse Jan 2024 - PresentRecruited by CEO to oversee product strategy and development of this white-label mobile application platform for universities, delivering personalized user experiences through AI and machine learning, breaking down data silos, and allowing optimized collection of data insights.• Delivered the Stenaverse platform from concept to launch, pivoting its strategic focus from NIL athletics to crowdfunding and ultimately to a white-label mobile application platform, consolidating up to 15 university apps into one AI-powered solution.• Shaped product strategy by collaborating daily with the CEO and COO, aligning the roadmap with market needs and university objectives while serving as a subject matter expert in leadership consultations to drive high-impact outcomes.• Increased registrar office revenue 8x by integrating blockchain technology to authenticate diplomas and transcripts, automating a previously manual six-week process.• Created a top-of-funnel data analytics layer, breaking down data silos to provide actionable insights that improved university decision-making and services.• Secured foundational partnerships, including agreements with major platforms like Ticketmaster and a launch agreement with the University of Utah, positioning the platform for growth across Big 12 schools.• Streamlined university digital experiences by unifying disparate apps into a single, integrated platform using cutting-edge AI and machine learning technologies.• Spearheaded seed funding efforts, leveraging storytelling and technical expertise to secure buy-in from investors / stakeholders. -
Product Manager - Crypto, Platforms, & DefiNerd United Apr 2022 - Oct 2022Lehi, Utah, UsBrought on to act as a critical product manager as part of a comprehensive project accelerator focused on consulting with and supporting a diverse spectrum of incoming fintech / crypto projects to drive the successful launch and growth of top MVP startups. • Increased operational efficiency by providing SME insights to C-Suite, aligning cross-functional teams across Marketing, Sales, UX, and Tech Leads, and developing user stories to streamline operations, including a crypto mining sales commission engine.• Achieved a +30% increase in new users two weeks after BETA launch by leading user research, aligning team collaboration, and managing MVP startup projects from conception to launch.• Boosted ecosystem revenue and community engagement by launching a marketplace that enabled 15 crypto startups to sell products and services globally.• Enhanced scalability and token utility for 6 pre-launch crypto startups by delivering strategic guidance on tokenomics and operational best practices. -
Co-FounderRoomers May 2021 - May 2022During my time as Co-Founder at ROOMERS, I achieved significant milestones in launching an innovative interior design marketplace, Roomers.us, catering to crucial market needs and demonstrating a strong product-market fit. Highlights of my contributions include:Market Entry and Research: Successfully introduced Roomers.us, an interior design marketplace, after extensive market research. I conducted client surveys and interviews with service providers to comprehend market needs comprehensively.Streamlined Product Development: I contributed to the product's success by streamlining its development process, ensuring alignment among stakeholders, and maintaining a comprehensive product backlog and roadmap. These tools outlined future iterations and provided clear guidance for the product team.My role as Co-Founder at ROOMERS sharpened my entrepreneurial skills and deepened my understanding of product development, market research, and stakeholder alignment in the field of interior design and e-commerce. To further discuss my work at ROOMERS or explore potential collaboration, please don't hesitate to connect with me.
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Product Manager - Integrations, Ecom, And Api'SAcima May 2021 - Apr 2022Draper, Ut, UsRecruited by the senior leadership team to take over a key product management role focused on leading a high-performance, cross-functional team tasked with product integrations from inception to full implementation of public-facing API and eCommerce platforms for a wide array of partners, including Ashley Furniture, Conn’s HomePlus, PC Richard and Sons, and Bobs Discount Furniture. • Instrumental in generating over $250MM in new revenue over the first 10 months in the role by successfully boosting team production and facilitating exceptional cross-functional collaboration across the development, CX, and GTM teams. • Improved essential application flow and increased underwriting success by investigating / isolating gaps, leading the initiative to build new features, and coordinating with multiple engineering and design teams to realize improvements.• Successfully launched LeasePay physical card, virtual card, and consumer mobile app products by leading a team of 8 developers to create use cases for the API servicing and prioritizing the backlog based on optimal business needs.• Reduced integration time by 25% and improved merchant onboarding experience by designing use cases, creating user stories, and partnering with engineering to develop a new developer portal.• Successfully developed an entirely new vertical and facilitated the realization of a new direct-to-customer application, adding $30MM of new revenues in 6 months by leveraging expertise in product management, market research, and strategic planning. -
Creative Design Experience/Associate Product ManagerFidelity Investments May 2020 - May 2021Boston, Ma, Us• Created use cases, worked closely with a team of engineers and UX/UI designers, and saw end to end development and design for new text to speech, speech to text, and voice recognition technologies that were used to develop an enterprise-level voice biometric security system that resulted in over 300 million in savings annually and 3 patents • Acted as the Product Owner of both customer-facing and internal educational materials and communications for a new voice biometric security system• Conducted multiple 1:1 empathy interviews with clients who had a particular experience to gather feedback for the product team • Lead an initiative to understand clients from Louisiana customer experience, which resulted in discovering and fixing several issues with company processes• Conducted Innovation Mindset training for various teams across the company, including mid to senior-level leadership -
Central Relationship ManagerFidelity Investments May 2015 - May 2020Boston, Ma, Us• Worked with advisors on engaging clients, running sales plays, and growing books of business to over 13 billion in assets within my team• Provided high-level guidance and strategy to clients to create a pre-appointment plan for advisors, freeing up over 30% of their time• Consulted high net worth clients on inactive 401k plans, which lead to a 60% increase in retention
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Product Marketing ManagerCelebration Lighting Apr 2018 - May 2020• Developed go-to-market strategies, identified impactful solutions and use cases, and executed digital marketing strategy with various stakeholders, saw 60% increase in engagement month over month• Established strategic relationship with business partners leading to over 50% increase in sales
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Home Services Specialist/Sales RepresentativeClearlink Jan 2013 - Jan 2015Draper, Ut, Us• Sold and upsold customers internet/phone home services, ranked in the top 10% of all employees for performance• Supervised up to 10 team members; conducted weekly team trainings and 1 on 1 evaluations• Clearlink Employee of the Month, and Employee of the Quarter -
Assistant ManagerVector Marketing Jun 2009 - Sep 2010Olean, Ny, Us• Interviewed and hired potential employees• Performed trainings for new hires
James Giles Skills
James Giles Education Details
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University Of Utah - David Eccles School Of BusinessProduct Management -
University Of Utah - David Eccles School Of BusinessBusiness Managment
Frequently Asked Questions about James Giles
What company does James Giles work for?
James Giles works for The Stena Group
What is James Giles's role at the current company?
James Giles's current role is Head of Product.
What is James Giles's email address?
James Giles's email address is jg****@****ted.com
What schools did James Giles attend?
James Giles attended University Of Utah - David Eccles School Of Business, University Of Utah - David Eccles School Of Business.
What are some of James Giles's interests?
James Giles has interest in Education, Disaster And Humanitarian Relief, Economic Empowerment.
What skills is James Giles known for?
James Giles has skills like Customer Service, Sales, Microsoft Excel, Social Media, Leadership, Marketing, Marketing Strategy, Social Media Marketing, Sales Management, Social Networking, Project Management, Project Planning.
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