James Parks Email & Phone Number

Salt Lake City Metropolitan Area

Proving service to the demarc is what we do best.

Centerville, Utah, United States

Centerville + Salt Lake City Metropolitan Area + Park City + Ogden + Orem

James is a skilled driver and has been a runner in the music industry from 2001 until the present, a rideshare driver full-time currently for over 2 years with over 10,000 rides performed. Getting a ride from James is an experience. The car is virtually spotless. The music is always on point. Whether it is transporting, concert running, commuter driving, ridesharing, or hitching a ride, James is ready to get you there safely and in a much better mood.+ Bridesmaid party transport+ Wedding party+ Graduation+ Prom Night Transport+ Designated Driver+ Concert Runner+ Musician DriverWhen I'm not driving for Uber, I like to help people. When I am driving for Uber, I like to leave people in better shape then when they got into my car.

Sandy, Utah, United States

Windows-based server maintenance and monitoring as well as Linux box monitoring and ESXi host support. Windows Server 2008 R2 through Windows Server 2016 R2. My role's main areas of focus include virtual hardware. CPU, Memory, Mass storage, external storage, and TCP/IP performance tracking. Proposing requests for change when any server may need to be more in alignment with Windows best practices. Also, work in tandem with MIM (Major Incident Management) during P1/P2 incidents.

Salt Lake County, Utah, United States

Greater Salt Lake City Area

Team Member of Service Desk supporting 20,000+ Crew Members with their daily IT needs.Living by the 5 core values:~ Safety~ Caring~ Integrity~ Passion~ Fun

Salt Lake City, Utah, United States

I am seeking a position in my next adventure and career wherein I can build upon the core values I have integrated into my own life. These include Safety, Caring, Integrity, Passion, and Fun. I feel I am a great candidate for this role because I have a desire to share these values and enrich the lives of those around me!

Draper, Utah

Help Desk Technician for Ocenture, e-Compliance, Smart Utility Systems (SUS), Network Solutions, and Stream.Provide customer service, inbound and outbound remote support.Provides technical support by remoting into clients’ electronic devices and troubleshooting issues.Handling troubleshooting calls for any array of electronic devices from digital cameras to PC’s.Software uninstalling, reinstalling, troubleshooting.LAN / WAN Troubleshooting. Supporting / troubleshooting all Windows Operating Systems (e.g. Win7, Win8, Win10)Supporting /troubleshooting all versions of Macintosh OS X.Troubleshooting hardware and peripherals. Troubleshooting / supporting all internet browsers. (e.g. Safari, IE, Microsoft Edge, Chrome, Firefox, Waterfox, Opera, etc.)Ticketing System Familiar (CRM, Oracle, etc.)

Greater Salt Lake City Area

CSS Corp. 4/2017-CurrentVonage Business Technical Support Chat Ops. – Salt Lake City, UT♦ Provide Customer Service to enterprise level and small business users through chat and remote.♦ Selected as part of a 6 person pilot team to develop chat support for VB clients.♦ Provides technical support through remote tools, as well as troubleshooting LAN/WAN, small business and enterprise level networks and Vonage user interfaces.♦ Software / Hardware troubleshooting, uninstalling, reinstalling, and provisioning.♦ Advanced support in all models of SIP Phones (Cisco, Yealink, Grandstream, Polycom, Panasonic)♦ Professional support through all Windows and OS X Operating Systems.♦ Advanced network troubleshooting, network configurations, and network equipment.♦ Use of state of the art network tools (VPN, Remote Tools LMI, Bomgar, Command Shell, Network Utilities, Terminal, Console, PuTTY, SIP Tracing, Wireshark, and NETScan.♦ Work through ticketing platform systems / databases through CRM, Oracle, Salesforce, etc.♦ Other projects as requested

Salt Lake City, Utah

Booking shows.Negotiating OffersProduction ManagingSocial Media Marketing and PromotionRadio PromotionPrint Promotion.

Greater Salt Lake City Area

SPM Onsite Manager / Onsite Recruiter – Shift Manager for EmployBridge @ Sun Products Corp.• Manages 150 contracted associates for AM, Swing, and Grave shifts.• Manages 8 hour / 12 hour shifts and fills the clients requested needs for filling those shifts.• Recruiting, Interviews, Hiring, Starting / Ending Assignments, Time Stamping, Payroll – WorkNexus Platform – Kronos Platform.• Spreadsheets, Documentation, Reporting – IBM Connections Platform / IBM.com, CRM.• Employee Development, Morale Development, Disciplinary.• Coordinates with Remedy and ResourceMFG for Contracted Associate recruiting in production.• Familiar with all Temp Service Hiring / Payroll protocol.• Following and adhering to daily metrics for 100% compliance in staffing needs.

431 S 400 W Salt Lake City, Utah 84101

• Handles admin / backend website maintenance. • Website maintenance for Ticketing, Emailing, Social Media, Texting databases.• Handles coding for POS.• Running / maintaining office / building network.• Setting up / maintaining wireless network.• Installing Cat. 5 cabling to all POS.• Fax / Printer / PC desk side support for venue.• Contracting and payroll.• Customer service relations on phone and at box office.• Work from home and in the office.

Greater Salt Lake City Area

Intermountain Healthcare (IHC) – Contracted Tier 2 Application Systems Technical Analyst• Windows Registry/Windows Computer/Server Management front/back-end.• Focussing on Incident and Request Management for DBMS for systems/sub-systems support.• Required to Handle problem tickets as they come through TMS - CA (Oracle)• Handle Change request tickets through TMS – CA (Oracle)• Provide technical support/consulting to the over 34,000 Active users on the clinical applications that includes iCentra, HELP1, HELP2 , and other clinical systems running on various platforms which are used by all IHC Facilities in Utah, Idaho.• Required to work from several consoles simultaneously. This uses command line structure as well as TACL.• Maintain systems/sub-systems, provide technical analysis, execute testing, and create/provide documentation for the maintenance of departmental and enterprise clinical applications. • Accustomed to working rotating on call shifts during business hours, as well as off business hours during the week, weekends, and holidays, as well as rotating shifts on after hours.• May have to remote into clinitians CPU’s through VPN, Citrix, and VM Virtual Box as well as RDP to troubleshoot servers, local machines, virtual machines, and hosts.• Client services and customer support.

Bluffdale, Utah

• Virtualization, Cloud, IaaS, PaaS, SaaS, ITaaS, and API front/back-end familiar.• FuseApp and Shared VMware Cloud, Hybrid cloud, and managed services familiar.• Handle back-end Software Pushes for clients, when requested through PC’s/Active Directory/SQL Servers/App Servers/Exchange Server and server migration services.• Skilled at Windows Server 2003/2008/2010/2012 front/back-end admin and troubleshooting.• Skilled at installation of MS Windows Server (up to) 2012 R2 64 local client/virtual client.• Windows Registry/Windows Computer/Server Management front/back-end.• Back-end creation/navigation of Primary Domain Controllers (PDC’s) LDAP, DNS’s, FQDN’s, AD DS Forest, Trees, OU’s, Sites GPO’s, and AD DS back end hierarchy specialist.• Skilled in the use of MS Office 365/MS Office 2010 and migration from one to the other.• Familiar in DBMS (MySQL, Microsoft SQL Server, Oracle, MS Access, Firebird)• Basic understanding of SQL (MySQL Querying)/command lines.• Skilled in the use of DBMS ConnectWise v2014.2, Siebel.• Understanding of command prompts and their uses (e.g. pinging a server, host, mac address, IP)• Working knowledge of OSI Model and it’s 7 layers, and troubleshoot bottom up, etc.• Working knowledge of UDP, TCP, DNS, DHCP, IIS, LAN, WAN, VLAN troubleshooting.• Understands MAC, ARP, VPN, ISPEC, SSL, and general routing trouble shooting.• General understanding of ISDN (both levels), VOIP (both protocols), PBX, and ARP.• Familiar with Bomgar, ITRP, VMware, VPN, Citrix Delivery Console, and Desktop Director for Xenapp/XenDesktop and APP-V portals, as well as VM Virtual Box as well as RDP to access servers, local machines, virtual machines, and hosts.• Understands re-imaging Laptops and PC’s using Ghost.• Provide on-site support with client/servers/networks as needed as well as remote account management, and end user support/world class customer service.• Able to support IE, Chrome, Safari, Firefox browser issues related to web troubleshooting

Murray, Utah

• Install/Trouble Shoot 3M Coding and Reimbursement, Core Grouping Software, and Web Coding and Reimbursement in all Server/AppServer/Virtual environments.• Familiarity in the following HIS Abstracting Systems: Epic Hyperspace, Meditech, CPSI, Siemens, HDM, Star, Serner, McKesson, ICD-9 – ICD-10 coding familiar, and Familiar with CPT Coding, Groupers, APR DRG’s and APG’s, HL7.• Offer world class technical support, and customer service to end users and Admins.• Handling of HIPPA and PHI sensitive information.• Detailed Account Management required for this position.• Handle back-end Software Pushes for clients, when requested through PC’s/Active Directory/SQL Servers/App Servers.• Understands CBMD repository and CI’s. (BMC Software) keeping DB up to date and accurate.• Basic understanding of SQL (MySQL Querying)• PC & Macintosh Technical support required at a Systems Admin/Local Admin level.• Front-end knowledge of Linux OS/iOS up to 3.14, UNIX basic understanding.• Skilled at Windows Server 2003/2008 front/back-end admin• Windows Registry/Windows Computer/Server Management front/back-end• Required to work with and understand the 5 roles of MS Exchange Server• Working knowledge in LAN/WAN and administration.• Back-end creation/navigation of Primary Domain Controllers (PDC’s) DNS’s, FQDN’s, AD DS Forest, Trees, OU’s, Sites GPO’s, and AD DS back end hierarchy.• Skilled at installation of MS Windows Server (up to) 2008 R2 64 local client/virtual client.• Familiar with VMware, VPN, Citrix Delivery Console, and Desktop Director for Xenapp/XenDesktop and APP-V portals, as well as Oracle VM Virtual Box and RDP.• Trained on Oracle (CRM) DBMS, CX DBMS. • AVAYA/Cisco Phone experienced. Multi-lined abel and VoltDelta Soft Phone System.• Able to support IE, Chrome, Safari, Firefox browser issues related to web trouble shooting.

Salt Lake City, Utah

• Install/Trouble Shoot 3M Coding and Reimbursement, Core Grouping Software, and Web Coding and Reimbursement in all Server/AppServer/Virtual environments.• Familiarity in the following HIS Abstracting Systems: Epic Hyperspace, Meditech, CPSI, Siemens, HDM, Star, Serner, McKesson, ICD-9 – ICD-10 coding familiar, and Familiar with CPT Coding, Groupers, APR DRG’s and APG’s, HL7.• Offer world class technical support, and customer service to end users and Admins.• Handling of HIPPA and PHI sensitive information.• Detailed Account Management required for this position.• Understands CBMD repository and CI’s. (BMC Software) keeping DB up to date and accurate.• Basic understanding of SQL (MySQL Querying)• PC & Macintosh Technical support required at a Systems Admin/Local Admin level.• Front-end knowledge of Linux OS up to 3.14, UNIX basic understanding.• Skilled at Windows Server 2003/2008 front/back-end admin• Windows Registry/Windows Computer/Server Management front/back-end• Working knowledge in LAN/WAN and administration.• Familiar with VMware, VPN, Citrix Delivery Console, and Desktop Director for Xenapp/XenDesktop and APP-V portals, as well as Oracle VM Virtual Box and RDP.• Experience setting up WebX, VTC Meetings.• Trained on Oracle (CRM) DBMS, CX DBMS. • Multi-lined abel and VoltDelta Soft Phone System. AVAYA/Cisco Phone experienced.• Able to support IE, Chrome, Safari, Firefox browser issues related to web trouble shooting.

Greater Salt Lake City Area

• Responsible for staffing employees, part and full time, and the hiring and firing thereof, as well as semi annual evaluations. In charge of 30 employees.• Responsible for all Asset Management for The Kollective.• Responsible for preparing and developing plans to meet company ticket sales goals/performance.• Responsible for daily operations at the office, as well as networking computers, printers, email exchange, a small server, etc.• Ran and maintained a small Exchange Server and App Server for the Office.• Adept in filing. Created the entire filing system for The Kollective.• As The Kollective Group, LLC’s Office Manager, I was responsible for all forms of HR for the company.• Responsible for the design and maintenance of 6 different websites, as well as admin. HTML and PHP.

Sandy, Utah

• Handling of Technical Support Issues, between the client, as well as the merchants, also Technical Support for http://www.USDirectExpress.com website, troubleshooting personal account issues for clients, and general customer service.• As Direct Express Debit Card Services rep. I am also responsible for enrolling new customers. I am responsible for entering all of a customers most confidential information into the system, and submit the new candidates to the branch of the US Government who handles approvals.• Used Siebel DBMS.

Salt Lake City, Utah

• Worked as Director of Marketing for The Complex, (www.thecomplexslc.com) a 46,000 sq. foot events megaplex, responsible for all printed material promotional orders, as well as heading the Graphic Design Team for The Complex, under 1969 Productions.• I worked very closely with various clients sales dept’s, including City Weekly, In This Week, SLUG Magazine, Q Magazine, and broadcasting sales reps with Citadel Broadcasting, Clear Channel, and Simmons Media Group, as well as Weber State University, University Of Utah, UVSC, Westminster, SLCC, BYU, and the top 10 High Schools in the SLC Valley.• My other areas of focus included Graphic Design. I have over 10 years of graphic design experience, and am able to use the entire CS5 suite.