James Williamson Email & Phone Number

County Dublin, Ireland

Dublin

My role was to maximise collections on credit card and asset finance debts on behalf of investment partners and clients through the effective management of internal and external collections teams.Performance targets were met through empowering staff to negotiate effectively to secure optimal, sustainable solutions and ensuring suitable systems and processes were in place to deliver the required outcome.The role involved developing and maintaining relationships with other key… Show more My role was to maximise collections on credit card and asset finance debts on behalf of investment partners and clients through the effective management of internal and external collections teams.Performance targets were met through empowering staff to negotiate effectively to secure optimal, sustainable solutions and ensuring suitable systems and processes were in place to deliver the required outcome.The role involved developing and maintaining relationships with other key functions including Finance, Compliance and IT based in a variety of Bluestone Group Locations in Europe and Asia. Show less

Blanchardstown, Dublin 15

BCW Collections Ireland Ltd provide debt collection services to a wide range of private and public sector organisations throughout Ireland.As Operations Manager I was the senior manager in Ireland reporting directly to the Group Managing Director and oversaw the growth of the business from 3 employees in 2006 to 100+ in 2012.A consistent focus on Collections enabled BCW to achieve consistently strong recoveries for all clients and through staff development and improving systems… Show more BCW Collections Ireland Ltd provide debt collection services to a wide range of private and public sector organisations throughout Ireland.As Operations Manager I was the senior manager in Ireland reporting directly to the Group Managing Director and oversaw the growth of the business from 3 employees in 2006 to 100+ in 2012.A consistent focus on Collections enabled BCW to achieve consistently strong recoveries for all clients and through staff development and improving systems and processes we cemented our position as one of Ireland's leading debt recovery companies.To underpin our processes I was responsible for the Irish offices input to the Group successful application for the quality standard ISO2001Clients included Electric Ireland, Bord Gais Energy, Bank of Ireland, Telefonica O2, Provident Personal Credit, Wexford Credit Union and National Pen Show less

Glasgow, United Kingdom

Starting as a Collections Negotiator I progressed to the role of Collections Team Leader managing collections activity for a wide variety of clients including banks, telephony companies, mail order catalogues and a football club.The role involved managing telephone collections activity to complement an automated lettering process with a major emphasis on training and development of a team of full time and part time staff working shifts Mondays to Saturdays.

Luxembourg

My role with Lombard was managing the relationship with a panel of distribution partners in the United Kingdom in a pro-active manner to ensure maximum client satisfaction and new business potential. I was responsible for the processing of applications for a variety of investment products aimed at high net worth individuals in the UK and Ireland.Post investment I was responsible for policy administration, withdrawals, surrenders and any queries which may arise.

Glasgow, United Kingdom

I worked in a wide variety of roles with Halifax including Investment Administration and Mortgage Arrears Management.I was responsible for the initial introduction of Halifax ISA accounts in the West of Scotland Area ensuring administrative processes were in place and adhered to.I ,moved to the Scottish Mortgage Arrears Unit dealing with customers in arrears with the aim of rehabilitating the account and clearing the arrears. While we were very successful in this, inevitably… Show more I worked in a wide variety of roles with Halifax including Investment Administration and Mortgage Arrears Management.I was responsible for the initial introduction of Halifax ISA accounts in the West of Scotland Area ensuring administrative processes were in place and adhered to.I ,moved to the Scottish Mortgage Arrears Unit dealing with customers in arrears with the aim of rehabilitating the account and clearing the arrears. While we were very successful in this, inevitably there were occasions where it was appropriate to take possession of the property and this was part of my role involving liaising with solicitors etc to achieve the required outcome as smoothly as possible. Following on from my success in this I was seconded to a variety of regional offices including Chester, Leeds, Liverpool, Manchester to help drive up performance through process improvements and implementation. Show less

Accredited Product Professional (Loans), Loans & Regulations

Qualification required to satisfy Central Bank of Ireland minimum competency requirements. Equivalent to Institute of Bankers/LIA APA.

Pg Diploma, Finance

Ma (Hons), Economics, History