Responsible for LIV Build to Rent operations systems and technology including ground up design and development project management of - first in Australia Build to Rent specific property management / business operating system. Initial 315 unit apartment block - first of many. Setup, management and support of all systems including Sharepoint, resident, team and guest network, internet access, management of resident facing AV etc. as part of key launch team and opening of first asset.

Through a project management approach I look after the key infrastructural and operations needs of Triatin. My day ranges from managing key client facing projects, to ensuring complex operation requirements and infrastructure needs are met, to supervising junior project managers, to designing new business processes and solving problems with existing processes. Often managing $100K to $1M+ projects personally while also supervising the management of the smaller projects. As an Operations and Project Management Lead for a small but successful SAP Business Intelligence partner, we need to be across multiple disciplines.

Applying my hospitality and IT operations skills to assist in running this Business intelligence startup as well as develop new business and open new markets. Business Intelligence is an exciting leading edge field and utilising the latest tools and techniques can make all the difference to help get your business to reach its full potential.

Oversee daily business operations ensuring internal and external SLAs are met and exceeded.Project Manage major installations of Software for large clientsIn conjunction with various department heads ensure that the delivery of software and services to clients is seamless and trouble free. Liaise with Sales team, installation team and clients pre and post installations to ensure all new installs are successful.Manage key accounts E.G Oaks Hotels & Resorts for the business and facilitate work that is required to be undertaken for them in terms of after sales support.Troubleshoot areas of poor performance in relation to service and software delivery to ensure that highlighted issues are avoided in the future. Ensure current policies and procedures are adhered to in relation to delivery of software and support services to clients.Modify/update policies and procedures to ensure that new business requirements are met in a cost effective and operationally effective manner. Compiling monthly departmental reports including feedback from internal department heads and foreign offices.Ensure that product defects are scheduled and rectified according to severity of issue and that information relating to their progress is being delivered back to the client in a timely and appropriate manner. Conducting performance appraisals of all staff under my direct supervision.Ensure relevant and necessary information from the Sales Department is delivered to other members of staff that are involved in any projects that have been agreed to between both parties. Maintain communications with International Resellers to ensure they are aware of all new product releases and updates.Ensure that all internal technology is being used to its fullest capabilities resulting in streamlining of processes and better communication processes being in place.

Oversee daily business operations ensuring internal and external SLAs are met and exceeded.

Oversee Support department ensuring support tickets are resolved timeously and correctly. Staff management. Project scheduling and management.

Look after the best interests of Key Accounts and ensure that their requests and requirements are prioritised.

Install, Train and Support various SoftBrands products. Consulting internally as well as with external clients.

Install, Train, Support RoomSeeker PMS. Sales, Product direction.

Support and Installations Consultant

Looking after team of reception staff, Hotel reception duties, Night audit, managing team of night auditors and porters.

Signalman - National Service