Working for the largest fashion and consumer mall operator, in the development of b2c digital commerce platform. This multifaceted role oversees the intersection of ecommerce operations, customer data management, and supply chain logistics to drive business growth and enhance customer experiences.Key Responsibilities:Ecommerce ManagementDevelop and implement ecommerce strategies to increase online sales and improve website performanceManage the company's ecommerce platform, ensuring optimal functionality and user experienceAnalyze website metrics and customer behavior to optimize conversion ratesCollaborate with marketing teams to create effective digital campaigns and promotionsCustomer Data ManagementOversee the collection, storage, and analysis of customer data across all touchpointsImplement data management systems to ensure data accuracy, security, and compliance with regulationsDevelop customer segmentation models and personalization strategies based on data insightsGenerate actionable reports on customer trends, preferences, and behaviorsSupply Chain OptimizationCoordinate with suppliers, manufacturers, and logistics partners to ensure efficient product flowManage inventory levels to meet customer demand while minimizing excess stockImplement and oversee order fulfillment processes for ecommerce salesAnalyze supply chain data to identify areas for improvement and cost reductionCross-functional IntegrationAlign ecommerce, customer data, and supply chain strategies to create a seamless omnichannel experienceCollaborate with IT, marketing, and operations teams to implement integrated systems and processesEnsure consistent customer experiences across online and offline channels

Responsible forProduct development - Providing thought leadership and solution framing around Sales, Service, Marketing and commerce powered by PAMLAI (Predictive Analytics, Machine Learning, Artificial Intelligence)ERP Modernization - Data Driven1. Automated Production Planning 2. Smart Procurement (Should Cost, Raw Material Handling)3. Smart Supply Chain (Inventory Management - dynamic Demand and Predictions)4. Self Service Onboarding Frameworks for Partners, Customers, Suppliers etc. Marketing Automation - Development of R Systems Campaign to Closure which is the AI powered, tailored built, elastic accelerator which will help harness the data from all the systems spanning sales, marketing, service and support and then with its sensory capabilities build the golden customer record (GCID) with actionable intelligence which can enable the efficient customer engagement. Helping customers in the initiatives ranging from building the efficient data layer (Collection, Access/Touch Points, Mobile, Web, Social) to Data Processing, Intelligence, Dynamic Insights to efficient personalization.

Head of the SAP Hybris Commerce Practice, I'm responsible for business strategy, execution, revenue, gross margins, P&L and HR for the unit. With a team of 100+ associates spread across North America and India, I own eCommerce, Marketplace, UI/UX, CRM, Loyalty, Point of Sale, Store Operations, Merchandising, Warehouse Management, Analytics and Integration service offerings for TechDenali client base.Major Successes1.) Statement of direction to the development of SAP Hybris Marketplace accelerator2.) Key SAP and Mirakl technology partnerships3.) Helped the major mall operator in the adoption of Hybris commerce suite4.) Implementing and Rolling out a new Global POS solution for an auto retailer5.) Revamp the Customer Experience for a Multi-Channel Specialty Retailer by Re-platforming and Redesigning the mobile and online channels. 6.) Customer Engagement and Management process for a fortune 20 CPG company with the best technology architecture involving IoT, CDP, CISM, Commerce, ERP7.) Marketplace solution building for the major wholesale electronics enterprise 8.) Provided Marketing automation and product discovery thought leadership and best practices to the multi billion dollar b2b sensor manufacturer

Responsible for the API platform development for Insight as a Service model to Monetize the assets (Data, Information).

Responsible for ProSoft's SAP Hybris Commerce practice. Anchoring client visits – from the stage of planning, identifying key participants, story board for the meeting, reviewing content, planning demos / team discussions and front ending the discussion.Articulate product value proposition, competitive differentiation and alignment to industry needs at both the business and technical levels.Work with the prospective client and implementation teams to present product solutions that meetclient needs and also allow for internal support and reuse.Manage key customer relationships Travel for in-person meetings with customers and partners and to develop key relationships

Reported to CEO and led the offshore sales organization. Manage working relationships with internal and external stakeholders to ensure the sales organization’s efficientoperation and success.• Develop plans and strategies for developing business and achieving the company’s sales goals• Create a culture of success and ongoing business and goal achievement – possibly more important than the first item on this list• Manage the sales teams, operations and resources to deliver profitable growth• Define optimal sales force structure• Hire and develop sales staff• Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives• Manage customer expectations and contribute to a high level of customer satisfaction• Define sales processes that drive desired outcomes and identify improvements where and when required• Put in place infrastructure and systems to support the success of the sales function• Provide detailed and accurate sales forecasting• Compile information and data related to customer and prospect interactions• Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions• Plan and execute Customer events, Partner events, Webinars and Marketing initiaitves• Manage key customer relationships and participate in closing strategic opportunities

Managed a portfolio of high level accounts which generated consistent revenue per quarter.Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.Monitored market conditions product innovations and competitor activity and adjusted account sales approach to address latest market developments.Addressed customer questions and concerns regarding Software and Solutions and Services.Consistently secured new accounts resulting in a 30% increase in year over year revenue.