James Tjhin Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

- Anticipated client needs, providing excellent customer service whilst upholding company standards. - Regularly reviewed client information in coordination with AML/CTF requirements.- Coordinated and collaborated with a multi-disciplinary team to assist, identify and solve client requests.

- Built strong customer relationships through guided and meaningful conversations (A-Z Reviews) to ensure their financial wellbeing is upheld with branch goals in mind. - Ensured customer’s complaints were handled in an orderly manner and escalated when needed, to external personnel using a CRM system (Salesforce). - Reported Suspicious and Unusual.

- Worked efficiently with the team to provide a quality experience for customers.- Meticulously operated POS system transactions including cash, credit, returns and refunds to ensure seamless and accurate cashflow.- Proactively stayed informed about store’s latest offerings and signed many customers daily to loyalty programs.

- Learned essential customer service skills to provide a smooth experience for customers.- Coordinated with department to ensure stock is readily avaliable to customers.

New Colombo Plan Scholar To South Korea, International Business

International Student Exchange, International Business

Bachelor'S Degree, Business

Majoring in International Business & Information Technology.

Diploma, Language Studies