James Krueger Email & Phone Number

Stevens Point, WI, US

Stevens Point, WI, US

• Business Systems Analyst Northwinds Technology Solutions – Roanoke, VA
• Conducted thorough analysis of business processes and workflows to identify inefficiencies, gaps, and areas for improvement.
• Collaborated with team members and stakeholders to gather and document business requirements and ensure an accurate product.
• Developed quality assurance scenarios to test system functionality and ensure that deliverables align with business requirements.
• Identified defects, tested, and collaborated with developers to resolve issues quickly and accurately.
• Utilized analytical skills to design solutions that addressed business challenges that aligned with business goals.

Brookfield, WI, US

• Developed, tested, and validated complex SQL queries with SQL Server Management Studio (SSMS).
• Maintained/Updated business intelligence tools to provide easily accessible data utilizing visualization tools.
• Gathered requirements from stakeholders and provided recommendations to ensure a mutual understanding of project requirements.
• Collaborated with the clinical and business teams to ensure data integrity.
• Supported all inquiries from users related to the data analytics dashboards.
• Built, executed, and delivered reports per standard SLA’s and regulatory deadlines.

Menomonee Falls, Wisconsin, US

• Created improvement initiatives for new and existing workflows focused on mitigating risk for error.
• Developed solutions and documentation for problematic workflows focused on the creation of a consistent, repeatable process.
• Managed issues and alerts that involved various teams to ensure resolution in a timely manner.
• Led project initiatives that involved multiple applications and environments.
• Identified repetitive manual tasks/issues and built automation to reduce toil and improve productivity and reliability.
• Built, managed, supported, and improved tools for continuous integration.

New York, New York, US

• Subject matter expert, project manager, and liaison for all business needs related to Epiq's two largest clients.
• Provided accurate and detailed operational work products Leveraged SQL, custom application modifications, and quality control processes.
• Managed all matters relevant to case workflows: deadlines, bottlenecks, server outages, timelines for issues, and prioritized time sensitive data.
• Led multiple organization wide projects to completion.
• Documented business requirements for new and existing workflows.
• Maintained an open line of communication with the legal services team for all technical inquiries.

Atlanta, GA, US

• Utilized proprietary software, SQL scripts, and quality control checks to process data to provide clients with legally defensible data.
• Successfully met SLA's through completion of requests within a high-pressure deadline driven environment.
• Ensured seamless hand-offs of projects and requests through clear communication and rigorous documentation.
• Applied troubleshooting and problem solving techniques to work through challenging, non-standard issues.

Bellevue, Washington, US

• Processed physical and electronic media-following chain of custody throughout the lifecycle of the media.
• Rigorous quality control checks to ensure media is tracked, handled and documented properly through all phases of handling.
• Applied troubleshooting techniques and critical thinking to solve issues with problematic data in order to provide 'clean', well documented, and legally defensible data sets for the operations team to process.

Sunnyvale, CA, US

• Help desk experience providing software, server, and networking technical support. (DNS, Active Directory, PC/Mac, Microsoft Office)
• Success working in high volume, 24/7 call center.
• Demonstrated ability to quickly diagnose, troubleshoot, and resolve user issues according to SLA's.
• Consistently delivering detailed documentation for all steps attempted as well as solutions provided.
• Experience supporting companywide outages as a member of the IMT (Incident Management Team).

Bachelor Of Business, Management Information Systems (Mis)

Bachelor Of Science, History