James Murray Email & Phone Number

Dania Beach, Fl, Us

Luxury mixed-use condominium with 336 residences, 6 retail tenants, a connected parking garage, landscaped sundeck, fitness center, and resident lounge.- Led development of standard operating procedures to enhance service quality and operational efficiency.- Nurtured vendor, resident, and staff relationships to strengthen community trust.- Screened and selected expeditors to renew Temporary Certificates of Occupancy (TCO) and secure final Certificates of Occupancy (C of O).- Managed compliance with NYC Local Law projects while maintaining resident satisfaction.- Conducted monthly Board meetings, ensuring effective and transparent communication.- Established inventory systems, daily task protocols, and compliance checklists for operational improvement.- Coordinated reserve study and annual budget to secure future financial planning.

New York City, New York, New York, Us

93-story tower offering ultra-luxury living, including state-of-the-art amenities and premier retail space.- Spearheaded the development of service standards, ensuring first-in-class luxury experiences.- Collaborated with marketing on the procurement of new staff uniforms and guided staff unionization.- Oversaw onboarding processes for new staff, leading training and annual performance reviews for a 26-member team.- Directed quarterly meetings with the residential board of directors and cultivated direct relationships with unit owners.- Managed in-unit alteration projects with budgets exceeding $1M.- Handled a $14.3M budget and provided strategic financial oversight, including profit and loss review.- Coordinated events with Michelin-star catering to enhance resident experience.- Worked closely with developers to complete preclosing punch lists and development projects.

Hong Kong, Sar, Hk

Luxury hotel with 5-star accommodations, a Michelin-starred restaurant, Chuan Wellness spa, and extensive event space.- Managed guest relations, delivering personalized experiences for high-profile guests, including heads-of-state and VIPs.- Exceeded revenue targets through strategic upgrade offerings and enhanced service delivery.- Addressed challenging guest interactions, resolving issues to maintain the hotel’s 5-star reputation.- Collaborated with internal departments to resolve guest-related projects and improve guest satisfaction.- Played a pivotal role in achieving high Net Promoter Scores (NPS) and personal guest recognition.

New York, New York, Us

64-story architectural landmark in Tribeca offering luxury living with premier amenities.- Collaborated with developers to select thoughtful closing gifts for new residents, fostering a welcoming atmosphere.- Sourced and managed relationships with outside vendors to provide services such as daily breakfast.- Coordinated seamless move-ins and move-outs, overseeing punch lists to ensure project completion.- Reviewed and managed alteration submissions to ensure compliance and approval.- Acted as the liaison between residents and the Resident Manager, ensuring clear communication and satisfaction.

Create an inviting atmosphere for arriving guestsCoordinate tasks through various departmentsProblem resolution at a management level