James Todd

James Todd Email and Phone Number

Talent Management Global Learning Strategist: Vendor Engagement, Onboarding, and Performance | Dell Alumni
James Todd's Location
Nashville, Tennessee, United States, United States
James Todd's Contact Details

James Todd personal email

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About James Todd

With over 23 years of experience in corporate strategy, learning, and development, I have been a passionate and effective professional development program manager at Dell Technologies. Now, I am actively searching for my next adventure. My most recent role was activating learning across eight academies for professionals across diverse functions in Dell's Vice-Chairman organization, maximizing learner success and satisfaction.I leverage my skills in project and program management, procurement and vendor management, analytical and problem-solving skills, and cross-functional partnerships to procure new content and modalities, optimize for delight, and balance catalytic and functional content. I also have a background in call center process design and improvement, customer relationship management, and business intelligence, which I apply to enhance the learning outcomes and impact of the programs I manage. My focus has been to enable learning and growth for 30K professionals at Dell, empowering them to achieve their goals and contribute to the company's vision. After nearly a quarter-century at Dell Technologies, I'm ready to take that experience to another forward-thinking learning and development organization.

James Todd's Current Company Details

Talent Management Global Learning Strategist: Vendor Engagement, Onboarding, and Performance | Dell Alumni
James Todd Work Experience Details
  • Dell Emc
    Professional Development Program Manager Supporting 30K Learners
    Dell Emc May 2017 - Feb 2024
    Round Rock, Texas, Us
    Activate learning across eight academies for professionals across diverse functions in the Vice Chairman's organizationMaximize classroom and virtual learning vendor engagement and performanceProcure new content and modalities to maximize learner successPartner with Academy Program Managers to balance catalytic content with functional content.Optimize for delight
  • Dell Emc
    Dean Of Marketing Academy For Dell Operations And Client Solutions
    Dell Emc May 2015 - May 2017
    Round Rock, Texas, Us
    Engage the execsIdentify the gapsHire the expertsDevelop the contentPlan the classesFill the classesDevelop the talentWin the day
  • Dell Emc
    Corporate Strategy Senior Consultant
    Dell Emc Jul 2009 - May 2015
    Round Rock, Texas, Us
    Chief of Staff for VP of Forecasting, Planning, and OperationsGovernance/Accountability for finance and staffing targetsInter-organization process redesignCoordinate execution among regional directors
  • Dell Emc
    Program Manager
    Dell Emc Mar 2005 - Jul 2009
    Round Rock, Texas, Us
     Managed Early Warning analytics and forum to reduce tech-related contacts and dispatches Built e-mail strategy for customer service to begin migration from form-to-agent to self-service Coordinated OPEX reduction projects for returns and concessions driven by support failures Used sampling queues to drive emerging issue isolation, measure, and resolution Identified automation opportunities including AutoResponse, routing, and dialer optimization Improved internal escalation process for tech support, reducing time-to-resolve by 60% Partnered on LEAN transformation for MWD and Order Cancellation processes Owned customer experience performance for ten US Sales Sites (on three continents) Completed “Get My Order Right” Green Belt BPI, adopted in multiple segments and globally Led successful OPEX cost reduction projects including duplicate order notification and Care Contacts Facilitated 55% gap improvement on Quality production
  • Dell Emc
    Manager, Pilot Agent Groups And Senior Business Analyst
    Dell Emc Sep 2002 - Mar 2005
    Round Rock, Texas, Us
     Supervised 50 Live Voice Response reps and 2 Outsourced Workforce managers Led Technician to Sales rotation project (80 reps, 5 coach/leads) Created outbound initiatives as overcapacity levers; including design, testing, and implementation Investigated areas of business risk (BCRP) and delivered sales risk assessment
  • Dell Emc
    Sales Performance Coach
    Dell Emc Aug 2001 - Aug 2002
    Round Rock, Texas, Us
     Designed individual and group coaching sessions to overcome sales barriers in multiple metrics Developed team leaders in presentations skills and job aid design to assist and motivate teams
  • Dell Emc
    Corporate Trainer
    Dell Emc Sep 2001 - Jun 2002
    Round Rock, Texas, Us
     Adapted and launched first 10-day sales training which incorporated GUI rather than manual entry Presented material on the fly, in rapid change environments, and in HR sensitive situations
  • Dell Emc
    Sales Representative/Mentor Leader
    Dell Emc Jun 2000 - Aug 2001
    Round Rock, Texas, Us
     Created a standardized mentor onboarding process that has been used with over 200 mentors Served as a liaison between mentor program and BPI team
  • The 24-Hour Book Project, Llc.
    Founder
    The 24-Hour Book Project, Llc. Aug 2013 - Jan 2014
    On October 24, 2013, I partnered with a team of everyday superheroes to write a book in 24 hours. We raised $4K for charity: water, published a print book, an e-book, digital audio, and digital video.
  • Sprint Pcs
    Sales Rep
    Sprint Pcs Apr 1999 - Jun 2000
    Overland Park, Kansas, Us
     Built customer base through sales excellence, effective follow-up, thank-you cards, and referrals  Maintained top 10% performance
  • Two Men And A Truck
    Office Manager
    Two Men And A Truck Aug 1998 - Apr 1999
    Lansing, Mi, Us
     Supervised daily performance of up to 9 employees on multiple job sites Produced weekly profit reports and managed payroll for full staff of up to 12 employees

James Todd Skills

Cross Functional Team Leadership Business Process Improvement Strategy Program Management Leadership Management Process Improvement Business Intelligence Outsourcing Team Leadership Change Management Project Management Analytics Vendor Management Business Strategy Sales Call Centers Business Analysis Customer Experience Six Sigma Budgets Strategic Planning Analysis Sales Operations Product Marketing Team Building Crm Forecasting Solution Selling Saas Call Center Salesforce.com Project Planning Coaching Business Development Enterprise Software Human Resources Business Process Start Ups Customer Satisfaction Product Management Cloud Computing Account Management Strategic Partnerships Operations Management Team Management Competitive Analysis Executive Management Professional Services Go To Market Strategy

Frequently Asked Questions about James Todd

What is James Todd's role at the current company?

James Todd's current role is Talent Management Global Learning Strategist: Vendor Engagement, Onboarding, and Performance | Dell Alumni.

What is James Todd's email address?

James Todd's email address is ja****@****ell.com

What is James Todd's direct phone number?

James Todd's direct phone number is +161565*****

What are some of James Todd's interests?

James Todd has interest in Groupon, Mint, Rand Paul, Ted Talks, Chick Fil A, Wired (Magazine), Amazon, Entrepreneurship, Seth Godin, Team Conan.

What skills is James Todd known for?

James Todd has skills like Cross Functional Team Leadership, Business Process Improvement, Strategy, Program Management, Leadership, Management, Process Improvement, Business Intelligence, Outsourcing, Team Leadership, Change Management, Project Management.

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