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@dell.com
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James Todd is listed as Talent Management Global Learning Strategist: Vendor Engagement, Onboarding, and Performance | Dell Alumni based in Nashville, Tennessee, United States. AeroLeads shows a work email signal at dell.com, phone signal with area code 615, 800, and a matched LinkedIn profile for James Todd.
James Todd previously worked as Professional Development Program Manager supporting 30K learners at Dell Emc and Dean of Marketing Academy for Dell Operations and Client Solutions at Dell Emc.
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With over 23 years of experience in corporate strategy, learning, and development, I have been a passionate and effective professional development program manager at Dell Technologies. Now, I am actively searching for my next adventure. My most recent role was activating learning across eight academies for professionals across diverse functions in Dell's Vice-Chairman organization, maximizing learner success and satisfaction.I leverage my skills in project and program management, procurement and vendor management, analytical and problem-solving skills, and cross-functional partnerships to procure new content and modalities, optimize for delight, and balance catalytic and functional content. I also have a background in call center process design and improvement, customer relationship management, and business intelligence, which I apply to enhance the learning outcomes and impact of the programs I manage. My focus has been to enable learning and growth for 30K professionals at Dell, empowering them to achieve their goals and contribute to the company's vision. After nearly a quarter-century at Dell Technologies, I'm ready to take that experience to another forward-thinking learning and development organization.
Listed skills include Cross Functional Team Leadership, Business Process Improvement, Strategy, Program Management, and 46 others.
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Round Rock, Texas, Us
Activate learning across eight academies for professionals across diverse functions in the Vice Chairman's organizationMaximize classroom and virtual learning vendor engagement and performanceProcure new content and modalities to maximize learner successPartner with Academy Program Managers to balance catalytic content with functional content.Optimize for delight
Round Rock, Texas, Us
Engage the execsIdentify the gapsHire the expertsDevelop the contentPlan the classesFill the classesDevelop the talentWin the day
Round Rock, Texas, Us
Chief of Staff for VP of Forecasting, Planning, and OperationsGovernance/Accountability for finance and staffing targetsInter-organization process redesignCoordinate execution among regional directors
Round Rock, Texas, Us
Managed Early Warning analytics and forum to reduce tech-related contacts and dispatches Built e-mail strategy for customer service to begin migration from form-to-agent to self-service Coordinated OPEX reduction projects for returns and concessions driven by support failures Used sampling queues to drive emerging issue isolation, measure, and resolution Identified automation opportunities including AutoResponse, routing, and dialer optimization Improved internal escalation process for tech support, reducing time-to-resolve by 60% Partnered on LEAN transformation for MWD and Order Cancellation processes Owned customer experience performance for ten US Sales Sites (on three continents) Completed “Get My Order Right” Green Belt BPI, adopted in multiple segments and globally Led successful OPEX cost reduction projects including duplicate order notification and Care Contacts Facilitated 55% gap improvement on Quality production
Round Rock, Texas, Us
Supervised 50 Live Voice Response reps and 2 Outsourced Workforce managers Led Technician to Sales rotation project (80 reps, 5 coach/leads) Created outbound initiatives as overcapacity levers; including design, testing, and implementation Investigated areas of business risk (BCRP) and delivered sales risk assessment
Round Rock, Texas, Us
Designed individual and group coaching sessions to overcome sales barriers in multiple metrics Developed team leaders in presentations skills and job aid design to assist and motivate teams
Round Rock, Texas, Us
Adapted and launched first 10-day sales training which incorporated GUI rather than manual entry Presented material on the fly, in rapid change environments, and in HR sensitive situations
Round Rock, Texas, Us
Created a standardized mentor onboarding process that has been used with over 200 mentors Served as a liaison between mentor program and BPI team
On October 24, 2013, I partnered with a team of everyday superheroes to write a book in 24 hours. We raised $4K for charity: water, published a print book, an e-book, digital audio, and digital video.
Overland Park, Kansas, Us
Built customer base through sales excellence, effective follow-up, thank-you cards, and referrals Maintained top 10% performance
Lansing, Mi, Us
Supervised daily performance of up to 9 employees on multiple job sites Produced weekly profit reports and managed payroll for full staff of up to 12 employees
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James Todd is listed as Talent Management Global Learning Strategist: Vendor Engagement, Onboarding, and Performance | Dell Alumni.
AeroLeads has found 1 work email signal at @dell.com for James Todd.
AeroLeads has found 2 phone signal(s) with area code 615, 800 for James Todd.
James Todd is based in Nashville, Tennessee, United States.
James Todd has worked for Dell Emc, The 24-Hour Book Project, Llc., Sprint Pcs, and Two Men And A Truck.
You can use AeroLeads to view verified contact signals for James Todd, including work email, phone, and LinkedIn data when available.
James Todd is listed with skills including Cross Functional Team Leadership, Business Process Improvement, Strategy, Program Management, Leadership, Management, Process Improvement, and Business Intelligence.
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