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With over 23 years of experience in corporate strategy, learning, and development, I have been a passionate and effective professional development program manager at Dell Technologies. Now, I am actively searching for my next adventure. My most recent role was activating learning across eight academies for professionals across diverse functions in Dell's Vice-Chairman organization, maximizing learner success and satisfaction.I leverage my skills in project and program management, procurement and vendor management, analytical and problem-solving skills, and cross-functional partnerships to procure new content and modalities, optimize for delight, and balance catalytic and functional content. I also have a background in call center process design and improvement, customer relationship management, and business intelligence, which I apply to enhance the learning outcomes and impact of the programs I manage. My focus has been to enable learning and growth for 30K professionals at Dell, empowering them to achieve their goals and contribute to the company's vision. After nearly a quarter-century at Dell Technologies, I'm ready to take that experience to another forward-thinking learning and development organization.
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Professional Development Program Manager Supporting 30K LearnersDell Emc May 2017 - Feb 2024Round Rock, Texas, UsActivate learning across eight academies for professionals across diverse functions in the Vice Chairman's organizationMaximize classroom and virtual learning vendor engagement and performanceProcure new content and modalities to maximize learner successPartner with Academy Program Managers to balance catalytic content with functional content.Optimize for delight -
Dean Of Marketing Academy For Dell Operations And Client SolutionsDell Emc May 2015 - May 2017Round Rock, Texas, UsEngage the execsIdentify the gapsHire the expertsDevelop the contentPlan the classesFill the classesDevelop the talentWin the day -
Corporate Strategy Senior ConsultantDell Emc Jul 2009 - May 2015Round Rock, Texas, UsChief of Staff for VP of Forecasting, Planning, and OperationsGovernance/Accountability for finance and staffing targetsInter-organization process redesignCoordinate execution among regional directors -
Program ManagerDell Emc Mar 2005 - Jul 2009Round Rock, Texas, Us Managed Early Warning analytics and forum to reduce tech-related contacts and dispatches Built e-mail strategy for customer service to begin migration from form-to-agent to self-service Coordinated OPEX reduction projects for returns and concessions driven by support failures Used sampling queues to drive emerging issue isolation, measure, and resolution Identified automation opportunities including AutoResponse, routing, and dialer optimization Improved internal escalation process for tech support, reducing time-to-resolve by 60% Partnered on LEAN transformation for MWD and Order Cancellation processes Owned customer experience performance for ten US Sales Sites (on three continents) Completed “Get My Order Right” Green Belt BPI, adopted in multiple segments and globally Led successful OPEX cost reduction projects including duplicate order notification and Care Contacts Facilitated 55% gap improvement on Quality production -
Manager, Pilot Agent Groups And Senior Business AnalystDell Emc Sep 2002 - Mar 2005Round Rock, Texas, Us Supervised 50 Live Voice Response reps and 2 Outsourced Workforce managers Led Technician to Sales rotation project (80 reps, 5 coach/leads) Created outbound initiatives as overcapacity levers; including design, testing, and implementation Investigated areas of business risk (BCRP) and delivered sales risk assessment -
Sales Performance CoachDell Emc Aug 2001 - Aug 2002Round Rock, Texas, Us Designed individual and group coaching sessions to overcome sales barriers in multiple metrics Developed team leaders in presentations skills and job aid design to assist and motivate teams -
Corporate TrainerDell Emc Sep 2001 - Jun 2002Round Rock, Texas, Us Adapted and launched first 10-day sales training which incorporated GUI rather than manual entry Presented material on the fly, in rapid change environments, and in HR sensitive situations -
Sales Representative/Mentor LeaderDell Emc Jun 2000 - Aug 2001Round Rock, Texas, Us Created a standardized mentor onboarding process that has been used with over 200 mentors Served as a liaison between mentor program and BPI team -
FounderThe 24-Hour Book Project, Llc. Aug 2013 - Jan 2014On October 24, 2013, I partnered with a team of everyday superheroes to write a book in 24 hours. We raised $4K for charity: water, published a print book, an e-book, digital audio, and digital video.
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Sales RepSprint Pcs Apr 1999 - Jun 2000Overland Park, Kansas, Us Built customer base through sales excellence, effective follow-up, thank-you cards, and referrals Maintained top 10% performance -
Office ManagerTwo Men And A Truck Aug 1998 - Apr 1999Lansing, Mi, Us Supervised daily performance of up to 9 employees on multiple job sites Produced weekly profit reports and managed payroll for full staff of up to 12 employees
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Frequently Asked Questions about James Todd
What is James Todd's role at the current company?
James Todd's current role is Talent Management Global Learning Strategist: Vendor Engagement, Onboarding, and Performance | Dell Alumni.
What is James Todd's email address?
James Todd's email address is ja****@****ell.com
What is James Todd's direct phone number?
James Todd's direct phone number is +161565*****
What are some of James Todd's interests?
James Todd has interest in Groupon, Mint, Rand Paul, Ted Talks, Chick Fil A, Wired (Magazine), Amazon, Entrepreneurship, Seth Godin, Team Conan.
What skills is James Todd known for?
James Todd has skills like Cross Functional Team Leadership, Business Process Improvement, Strategy, Program Management, Leadership, Management, Process Improvement, Business Intelligence, Outsourcing, Team Leadership, Change Management, Project Management.
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