James Pham Email & Phone Number

San Diego, California, Us

- Managed, strategized, and executed IT operations, ensuring the smooth running of all IT-related aspects within the organization.- Oversaw technical projects, aligning them with organizational goals to drive growth and efficiency.- Developed and executed a 5-year IT strategic roadmap, laying the foundation for future IT initiatives and investments.- Managed day-to-day activities of internal IT staff and coordinated with outside Managed Service Providers (MSPs) to ensure seamless IT operations.- Analyzed and led implementation efforts with the business for IT system needs, ensuring that technology effectively supports business objectives.- Assessed needs for new IT equipment and software, making strategic decisions to optimize resources and capabilities.- Standardized business data management needs across the organization, improving data consistency and accessibility.- Developed and implemented business continuity protocols, ensuring the organization can quickly recover from any disruptions.- Oversaw the security of systems, networks, and enterprise information, protecting the organization from potential threats.- Facilitated IT security audits, ensuring compliance with industry standards and regulations.- Developed and managed relationships across the organization, fostering a culture of collaboration and mutual support.

Carlsbad, California, Us

- Reporting directly to the President, I oversee the day-to-day operations of the company’s IT infrastructure and applications, ensuring optimal performance and reliability.- I provide visionary and strategic leadership in developing IT strategies that enable the achievement of the company’s strategic objectives, aligning technology with business goals.- I manage and oversee strategic and tactical IT initiatives throughout the company, focusing on cost-effectiveness, efficiency, service, quality, and revenue growth. This holistic approach ensures that IT is a key driver of business success.- I establish IT departmental goals, objectives, and operating procedures, creating a clear roadmap for the IT team. I also ensure departmental accountability for performance, fostering a culture of excellence and continuous improvement.- I develop and maintain information technology security protections, safeguarding the company from cybersecurity attacks. This proactive approach ensures the integrity and confidentiality of our digital assets.

- Assisted clients in establishing objectives for operational success and business continuity, fostering strong relationships between support organizations and technical teams. This collaborative approach ensured seamless operations and effective problem-solving.- Supported clients with process development, helping them create efficient workflows that align with their business goals. Additionally, I assisted in the establishment of meaningful metrics, enabling clients to measure and track their progress effectively.- I was instrumental in driving continual improvement within client organizations, leveraging these metrics to identify areas of improvement and implement strategic changes.

Aliso Viejo, Ca, Us

- Define, develop, and execute the IT vision and roadmap for GxP and core infrastructure systems.- Led the implementation of JD Edwards ERP to ensure SOX compliance, control budgets, automate banking reconciliation/procure-to-pay processes, and digitize checking printing/approval processes.- Managed a complete network redesign across multiple data centers, disaster recovery sites, co-lo data centers, corporate offices, and remote offices to improve fault-tolerance, information security, and network reliability.

Dublin, Coolock, Ie

- Led a 30-person infrastructure services team supporting 100+ global sites and 8 data centers.- Developed and implemented an infrastructure integration playbook to support Allergan’s acquisitions of SkinMedica, MAP Pharmaceuticals, and Exemplar Pharmaceuticals.- Designed IT workstreams for the consolidation of distributed US-based call center operations to an integrated $3B customer contact center, saving millions of dollars per year on technology, support, and human resources.

Dublin, Coolock, Ie

Palo Alto, Ca, Us

Cincinnati, Ohio, Us