James Trammel Email & Phone Number

United States

Des Moines, Iowa, United States

• Impacted efficiencies by improving overall customer experience.
• Improved customer support efficiency by streamlining team support activities.
• Standardized responses to common issues by creating a knowledge base.
• Focused on team member development, training, coaching, and performance reviews for a team of 15 support technicians.
• Achieved customer satisfaction score ratings from 7.6% to 9.3% out of 10%.
• Developed a new plan for incoming calls to the support queue, decreasing missed calls and calls to voicemail by over 90%.

West Des Moines, Iowa

• Implemented procedures to maximize sales.
• Planned and prepared work schedules, assigning employees to daily tasks.
• Available to help customers with their purchases.
• Managed department and supervised employees.
• Maintain a friendly and helpful environment, always ensuring that customers were satisfied.
• Assisted with daily operations, including opening/closing, dealing with complaints, hired and coached new hires.

Urbandale, Iowa

• Performed penetration and vulnerability testing on networks.
• Worked monthly maintenance and reports for windows server 2003 and XP computer systems.
• Troubleshooting of hardware and software problems.
• Performed opening and closing procedures while performing daily operations for billing and invoicing.

Clive, Iowa`

Maintain a friendly and helpful demeanor, always ensuring that customers are completely satisfied.Achieved and maintained #1 Regional Store TAP for 9 months. Planned and prepared work schedules for employees. Assisted with daily operations, including opening/closing, processing transactions, dealing with complaints, monitoring stock and ordering.