Help organizations discover the value of Quickbase and co-create a vision of how they can use it to solve more business problems every day. We achieve success by establishing ourselves as trusted advisors through business acumen, emotional intelligence, product expertise, and general technical knowledge. We operate in partnership with our colleagues, playing a critical role in the pre and post sales process.

-Implement and resolve issues with SSO(SAML and LDAP).-Work specifically with Enterprise customers.-Developed new workflows within our internal processes to improve efficiency.-Provide detailed feedback to Product on requests from our most strategic accounts.-Respond to complex inquiries of a technical or functional nature that are not routine and require deviation from the standard screens, scripts and procedures.-Partner closely with the Escalations lead with customer issues that need to be escalated to the Product Development team.-Lead daily standups for any issues Tier 1 is stuck on to get them to a quicker resolution.-Creatively solve problems with a bias toward innovation.-Provide support that generates a high level of customer satisfaction. Able to effectively move detractors to promoters through customer interactions.

-Empower Quickbase users to utilize the platform to their full potential.-Assist customers in developing their applications.-Teach customers best practices while reaching their end goal.-Troubleshoot formulas, API, email delivery, and any other issue a customer may run into.-Correspond to customers via phone, email and the support portal.-Diagnose and triage bugs discovered in the platform in order for them to be quickly resolved.

-Act as an on campus IT resource.-Troubleshoot and resolve wireless network connectivity.-Worked with students, staff and faculty for various technical issues.-Respond and resolve inquiries via email or phone.-Imaged laptops for the Bentley's Mobile Computing Program.

-Act as an on-campus resource for students on behalf of the Information Technology User Services.-Provide in-person computer and software consultation for University faculty, staff and students-Administer computer and software support via email and phone correspondence for University faculty, staff and students -Offer solutions to various questions and concerns regarding wireless connectivity, software applications on multiple operating systems and general University-specific software queries-Participate in interactive, hands-on training regarding best practices in offering technical support for removing viruses and damaged hardware-Facilitate in the creation of student-run Information Technology User Services bloghttp://blogs.umass.edu/techbytes/