James Schmitt, Mba Email and Phone Number

Owner and lead consultant providing solutions to businesses.

ENTERPRISE ARCHITECT FUNCTIONS· Established internal IT department, transitioning select services from external vendors· Aligned service offerings from staff and a dozen vendors to meet growing business needs· Implemented modern technologies, such as HubSpot, Microsoft SharePoint· Convened data governance committee for oversight and data privacy compliance· Developed the company’s first disaster recovery plan and standardized incident responsesSERVICE MANAGEMENT FUNCTIONS· Onboarded new MSP, enhanced network and security, saved over $5,000 on after-hours services· Coordinated IT services for roughly 50 users across four facilities and remote locations· Improved service delivery and satisfaction by implementing the company’s first internal IT ticketing system; addressed over 350 tickets in the most recent fiscal year· Enhanced efficiency in service delivery, documentation, SOPs, and automation· Modernized IT asset management and replacement cycles for over 700 configuration items· Oversaw digital and physical security effortsPRODUCT OWNER AND PROJECT MANAGEMENT FUNCTIONS· Led data privacy compliance efforts (e.g., CCPA, CPRA)· Delivered training on technical and compliance topics online, in classroom, and one-on-one· Managed technical and administrative aspects of the ecommerce website replacement project· Reduced procurement costs through supplier and rental partner engagementDATA ANALYST FUNCTIONS· Expanded adoption of analytics tools, productivity software, SEO management, and CMS· Continued responsibilities of prior role

· Responded to increasing need of IT service management as company grew· Resolved basic IT service desk requests; escalated to external MSP when needed· Conducted due diligence for software, device, and service procurement· Led development of a Product Information Management (PIM) system, enhancing data capture beyond ERP capabilities (Sage 100) for over 10,000 SKUs· Provided actionable insights to marketing, operations, and sales using Google Analytics, SEMrush, Excel, Power BI, and Tableau

· Mentored junior analysts in analytics strategy and techniques· Led weekly client meetings to gather requirements and deliver custom analytics solutions

· Developed strategic and tactical recommendations for social media, website, and business functions· Negotiated software contracts, including a six-figure Google Analytics 360 implementation· Created and delivered best practice training courses on Tableau and Excel· Presented qualitative and quantitative insights to all staff levels, including the board of directors· Enhanced SEO and website performance using SEMrush, Google Analytics, and Search Console· Awarded Employee of the Month from over 300 employees, Feb 2018· Continued responsibilities of prior role

· Led analytics team to foster an information-driven culture across departments· Developed training programs to encourage analytical behaviors company-wide· Monitored monthly digital ad budget and performance· Continued responsibilities of prior role

· Vetted vendors to optimize the marketing stack, reducing costs of customer survey tools by 97%· Developed tools to simplify complex data for marketing and ecommerce decisions· Managed web stats, tag management systems, and SEO insights tools· Continued responsibilities of prior role

· Administered and communicated website analytics data· Normalized disparate data sources on customers and sales for deeper analysis· Created performance dashboards using Excel, PowerPivot, and Tableau · Awarded Employee of the Year, one of three recipients from over 300 employees, Dec 2014

· Delivered business insights and standard KPIs to clients using dashboards crafted in Microsoft Excel · Implemented and reported on small business efforts via Google Analytics· Edited website content for accuracy and improved user experience· Sole proprietor responsible for all business functions

· Produced and presented training on website and social media analytics · Served as a subject matter expert

· Streamlined website user experience through effective content management· Authored and edited content for ~5,000 members to promote leadership development· Mined iMIS database for performance data via SQL and Crystal Reports· Championed best practices and process improvement, with technology focus, to staff and members· Managed a team of six (dotted line) to enhance user experience and achieve performance goals

· Analyzed and reported membership and website statistics, trends, and insights for executives· Scheduled and prioritized mass email promotions

· Designed, built, and implemented scalable project tracking system for marketing activities· Proofread and added quality assurance to marketing materials and publications

· Coached businesses on strategic marketing operations· Analyzed website traffic and offered recommendations for improvement· Stressed treating information as an asset -- not as a consequence of doing business