James T. Smith Jr. Email & Phone Number

Salem, Ma, Us

Salem, Ma

Manchester-By-The-Sea, Massachusetts, United States

Marblehead, Massachusetts, United States

I enforce all policies and procedures pertaining to aquatic safety. Opening and securing 50-meter Olympic swimming facility (Beverly, MA). Responds to a variety of comments/concerns from patrons regarding aquatics activities, policies, and programs. Acts with immediate reaction, care, and treatment to enhance safety in the event of an emergency. I am certified in First Aid, CPR, and AED life-saving applications. Provides daily inspections and reports. Physically fit triathlete and competing member of YMCA of the North Shore Masters Swim Team.

United States

Swampscott, Massachusetts, United States

Provides leadership to a team of 8-10 Outfitters for national running specialty retailer. Coaches and motivates team to deliver an exceptional customer service experience resulting in guest loyalty, increased sales, and positive KPI metrics. During this challenging time (post-COVID), stabilized staffing at adequate levels through networking, without sacrificing customer service or operating hours

Greater Boston Area

I lead technical operations, financials, client relationships, logistics, and contracts for a $2.2M region with 200 airport, malls, Planet Fitness, theme park, and USPS locations across the Southern New England and Greater Boston areas. I drove operational performance and efficiencies through continuous process improvement, increasing productivity and ensuring equipment quality. Using my background in franchise management and marketing, I collaborated with sales, technology and finance partners to identify new opportunities for revenue growth and achieve EBITDA goals through short- and long-term business strategies. I managed 15 direct reports, providing coaching and professional development while creating a culture of passion, innovation and teamwork.One of my strongest achievements in this role has been successfully retaining the largest account in my territory. I identified an at-risk situation and turned it around, elevating customer service and providing clear communications with the client, resulting in continuance of contract with expansion of additional services.

Burlington, Ma

I oversaw operations for a 40,000 square foot storage facility in Peabody. Through conducting marketing and community awareness, I was able to increase occupancy while streamlining operations and improving financial performance, turning around an underachieving location in less than 2 years. I spearheaded the redesign of product merchandising displays, improving appearance and presentation and resulting in increased sales of moving and storage supplies. And I always provided the highest level of customer service for new customers as well as the repeat customer base.A few of my successes in this role include:• Improving storage occupancy from 67% to 97% by implementing targeted marketing efforts with the Chamber of Commerce and local business community.• Increasing annual sales by 86% from $330K to $558K during tenure. • Being consistently recognized for performance with multiple Manager of the Year awards.

Phoenix, Arizona Area

I managed logistics and merchandising sales for significant jazz artist tours in US and Europe. I drove product sales by creating tabletop displays for clothing, musical programs and promotional items, coordinating with venue staff and modifying spaces to successfully market merchandise. I collaborated with High Noon’s home office to oversee product inventory, provided sales reporting and projected future merchandise orders for upcoming venues. While all of the company’s tours were profitable, one of my successes in this role was achieving $20K in merchandise sales during a single tour event in 2005.

Tbilisi, Georgia

Translated daily news reports from the Caucasus region in Russian and Georgian languages into English. Worked closely with editor-in-chief to meet deadlines and create thought provoking content for the most widely distributed English newspaper in The Republic of Georgia.

Tbilisi, Georgia

Provided copy editing services to a Non-Government Organization supported by USAID. Produced a weekly newsletter and created brochures promoting the foundation’s services for distribution to the expat community.

Amsterdam Area, Netherlands

I was promoted to Managing Director and relocated to Europe to launch the very first Subway restaurant in Amsterdam. I leveraged my strong sense of diplomacy, perseverance and problem-solving skills to overcome multiple challenges with local logistics and zoning regulations in an international market. I managed all aspects of the actual store launch including location selection, store design, supply logistics and staffing. I worked with the community to raise awareness about this new restaurant offering, and provided the highest quality service to encourage new and repeat customer visits and optimize sales.My successes in this role include:• Successfully building brand awareness in a new market, enabling Subway’s future expansion in North Holland.• Achieving highest volume in new store sales, leading to 3 additional locations opening within the first year.

Camilla And Donalsonville, Ga

As a franchisee, I owned and operated 2 stores in a rapidly emerging market. I oversaw business planning, budgets and forecasting, sales, marketing, pricing, purchasing, human resources and P&L. Provided highest level of compliance with Subway’s corporate policies and procedures to ensure proper operational practices.Some of my successes in this role were:• Achieving $490K in store sales compared to chain-wide average unit volume of $250K. • Being selected to present increasing sales seminars for franchisees and during Subway’s annual convention.

Albany, Georgia Area

Directed daily operations of 2 Subway locations with $1M in combined annual revenue. Trained, supervised and developed 25 associates, ensuring compliance with corporate policies and operational standards, and educating on marketing and team-building efforts.• Expanded market reach and increased customer base by conducting community outreach and introducing catering services and sports promotions.

Syracuse, New York, United States

Learned and harnessed invaluable sales and entrepreneurial skills while building character by canvassing door-to-door throughout the Finger Lakes region of Upstate New York. Created a sales pipeline by performing up to thirty (30) demonstrations per day while asking questions to determine customer needs, building rappaport, answering objections, closing, obtaining referrals, and personally delivering products.

Green Bay, Wisconsin, United States

Learned and harnessed invaluable sales and entrepreneurial skills while building character by canvassing door-to-door throughout the Greater Green Bay, Wisconsin area. Created a sales pipeline by performing up to thirty (30) demonstrations per day while asking questions to determine customer needs, building rappaport, answering objections, closing, obtaining referrals, and personally delivering products.