I oversee the BDC Department at the area's largest GM Dealership. I hire, train, manage and motivate the BDC Team (Sales and Service). My department has passed the GM BDC Assessment each quarter since I have been managing the department. The dealerships Service Smarts numbers have increased every month as well in this time frame. I collaborate with the General Manager and General Sales Manager to develop marketing strategies, as well as lead generation. I work with the Service Manager and Parts Manager to develop strategies for marketing service and parts sales and promotions. On the Digital Marketing side, I implemented a Social Media strategy incorporating Facebook, Instagram, Twitter, YouTube and Google+ to increase brand recognition by highlighting company milestones, charitable events, employee anniversaries, vehicle deliveries as well as service/sales specials. Facebook likes have doubled since I took the helm, and content quantity and quality has increased month over month. I also do our reputation management in-house, increasing Google+ ratings significantly. I shoot and narrate videos of vehicles for sale, as well as individual videos tailored for specific customers.Certification: GM Center Of Learning BDC Manager and Digital Manager Proactive Dealer Solutions BDC Manager training

Process loans (personal, auto, home equity, lines of credit) etc.Open new customer accounts, including checking, savings, money market and IRA's.Workplace banking and table events to promote bank products.Process sales referrals and promoted bank services and products.Research and resolve customer issues on personal savings, checking and lines of credit accounts.Maintain confidentiality of bank records and client information.Direct specific questions to appropriate bank personnel.Deliver prompt, accurate and excellent customer service.NMLS ID: 1458940

As a new homes sales consultant, I create a world-class home buying experience by assisting prospects to identify a floor plan, select options, and coordinate the construction process. I possess the ability to create an initial rapport, establish trusting relationships and provide a high degree of leadership that allows prospects to have the confidence to select Clayton Homes as their housing solution. I am here to help you in every step of the home buying process! Our team has decades of experience and we can make your dream of home ownership come true. Clayton Homes is the number one Home builder in America! Let us show you how you can be a proud owner of a top-quality Clayton Home!New and Used Home Sales Consultant for America's #1 Home Builder. We offer everything from financing, new homes, used homes, land and home packages. We offer solutions for every budget and a variety of homes and floor plans for all needs.

Answering inbound phone calls inquiring about ADT home security for residential customers. I focused on the customer's needs and wants in a security system, and matched them up with the best package for them. I asked open-ended probing questions to help determine the best way to protect their homes. I also handled customer service duties ranging from follow-up questions to scheduling, resolving issues with the service or installation quickly and professionally. Accomplishments:Directors All-Stars for the months of June and July of 2014 for the highest number of activations in those months.

Answering inbound phone calls inquiring about DirecTV television service and a host of internet/telephone providers such as AT&T and Verizon to provide a comprehensive solution for their entertainment/information needs. I asked probing questions to help determine the best solution for the customer based on their current provider. I worked hard to overcome any and all objections for a one-call resolution. AccomplishmentsTop Quality Agent award, Directors All-Stars

I would quickly respond to telephone and internet leads, working to establish an appointment with the customer to preview the vehicle they were interested in. Also handled walk-in traffic as well as service department customers. Rapport building by asking probing questions, matching the customers requirements to various models on the lot. Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing and finally delivering the automobile.AccomplishmentsSalesman of the Month many times, Certified Sales Professional with Toyota, Scion, Chrysler, Dodge, Ram and Jeep. Alan Ram phone training, and Joe Verde Salesmanship training completed as well.

Managed all incoming internet sales leads via the CRM. Answered questions over the phone or via email to set appointments with the customer at the dealership. Asked open-ended probing questions to help determine the best way to meet the customers needs. Took photos of pre-owned inventory for the store's website. Met daily with the Pre-Owned Sales Manager to go over metrics ie: average response time, days from lead to closed, number of prospects per month, active prospects from prior months, actual contact, number of appointments set, number of shows, number of closed, and percentage of closed deal revenue vs. new lead expense. AccomplishmentsSalesman of the Month many times, Ford/Lincoln/Mercury Certified Sales Professional. Alan Ram training completed. Joe Verde Salesmanship completed as well.